Muvo n200 freez

hello
my creative muvo n200 keeps freezing on me at the n200 screen. I have tried taking the battery out and replacing it but that does not work.
I have attempted to download the new firmware onto it but it says to start my player in recovery mode before completing the install. What is recovery mode?
Also when I attempt to safely remove my player, it says the generic volume cannot be stopped right now. please try again later.
someone please help me with these problems.
many thanks
lee

Lee,
The steps to put the player into recovery mode are outline in the firmware downloaded page. Check this out and look under the Notes section.
Jason

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