MuVo NX not being recognized , cannot do a hard re

Hello:
I own three MuVo NX 28 MB (don't ask) and one of them is behaving odd.
Whenever I attach it to the USB port, Windows XP does not recognize it , yet it powers on and begins to play music. I do not get the image that comes on that symbolizes a connection with the computer. (the other two units do get this image once connected).
I read about the procedure of holding down the Play button and then inserting it to the USB port. I held the Play button for 5 seconds while the unit is attached to the USB Port. The only thing that happens is that the unit powers on and begins to play music.
Is there any hope for my little MuVo ? is there another procedure? It just not synching with the computer. I tried two different systems. zip, nada, zilch
Defecti've huh?
Toronto Juan

Toronto_Juan
As what Cat had mention, it would be most likely a faulty player but before you contact support to arrange for services, you may like to try updating player firmware and format it.
. Download the latest driver and firmware from http://us.creative.com/support/downloads/ You will need to download the driver file MuVoNX_DRV_LB__0_02_250.exe and firmware update file MuVoNX_PCFW_US_l_30_09.exe.
2. Run and install the driver file.
3. After you have install the driver, press and hold the PLAY button, continue holding the button while inserting the player into the USB port for about 0-5 sec.
4. Run the firmware update.
5. Check/tick the 'Format Data Area' check box.
6. Click on 'Start'.
Jason

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