Muvo NX when volume turned up no so

I have a Muvo NX. When I turn the sound up past 22 it crackles then plays no more sound. I have to turn it back down below 22 to hear anything. Is my device just old or is there a solution to this problem?
thanks!

that works, thanks. those headphones work fine on other audio devices... i don't understand. But new headphones do solve the problem. Again, thanks.

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