Muvo TX FM will no longer connect via

My Muvo TX FM was hooked up to my PC via USB and it froze and didn't transfer files to the PC. I removed it and it still plays fine standalone but will not light up or be recognized by a USB port. Have tried 3 different PC's under Win XP and they do not recognize anything is attached. For some reason Knowledge Base article SID 4794 on how to restore does not include any Muvo except the Muvo2 and the method given for this player did not work. I have also tried hooking up to USB while holding down the on/off/play button, scroller button and both together, nothing. All files fromn the CD are loaded.
Emailed customer support and received a form reply telling me to do all the things I had done from the knowledge base already and then to repond to that email if it still didn't work. Did that Tuesday and no reply as yet. Totally inadequate service for a company of this reputation and size for what should be a simple matter.

Oh yeah I totally agree. Inadequate support staff. I have gotten all those same emails you did telling me to try things I'd told them I'd already tried. Its a bunch of canned responses. Maybe monkees run it. They sent a line to rate how helpful they were. I let them know pretty much what you said: it was shocking and crappy that a company that size and selling things that are not cheap that break after warrantee ends...its not right. Go in and send your own rating. I have a MuVo 2 Fm- just went DEAD. Won't power on, nothing. At least you still have sound.
Daphne

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