Muvo2 4gb won't turn o

My muvo2 4gb will not turn off, nor can I access recovery mode to reformat or scan. Actually, I can't access anything on the menu at all, though I can see most of the menu choices for playback, etc. I just can't choose any of them. Since the player defaults to random play, I've just been taking out the battery and then reinserting it for car trips, but that's not satisfactory forever! Help!

I had the same problem twice. The first time it happened I could only solve the problem by resetting the Zen; the second time the problem fixed itself when I recharged the battery.
Good luck!
Tom

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