MW1 Smart Headset Pro - Malfuncion

Hello,
I've had this unit for 3 months. It's been working as normal all this time, but yesterday something strange happened. The unit was fully charged and I had been using it with my Sony Acro S phone for about 30 minutes. Suddenly, the sound cut completely off. There was no preceeding low battery sound and no error message in the display. There was no error message in the display either. I could not turn the unit on, so I pressumed the battery was drained.
Upon coming homw, I put the device on charge. Nothing happened and the display did not turn on as normal After approx 15 minutes, this symbol showed up in the display.
I've tried factory reset, connecting the device to my computer, I've tried to carge the device as normal. While charging, the device gets noticably hotter than before.
I've only connected it to Sony chargers, I've used a Sony phone, I've updated the device when updates became available (though it has been working normal since last).
What could be wrong here?

The device would need to be examined. For details on how to arrange this I would suggest contacting your local support team http://bit.ly/wPKtf6
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Similar Messages

  • Phonebook/Contacts app for MW1 Smart Headset Pro

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    I will pass on your feedback about this to concerned team.
     - Community Manager Sony Xperia Support Forum
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

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    It'll be good to contact Sony directly
    http://support.sonymobile.com/global-en/contactUs/
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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    See my latest reply here.
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     - Community Manager Sony Xperia Support Forum
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

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    There is a new update available for the Smart Wireless headset pro, MW1 (0.1.C.0.3).
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     - Community Manager Sony Xperia Support Forum
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Cannot pair Sony MW1 smart bluetooth headset with Avantree Saturn (bluetooth dongle)

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    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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     - Community Manager Sony Xperia Support Forum
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Smart wirless headset pro blocked ??

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    Hi Josepe.
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    Next, download SUS (http://www.sonymobile.com/fr/tools/update-service/), then update your device.
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  • Smart Wireless Headset pro won't start

    Hi,
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    Try these steps.
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    4. Hold the key until Factory reset? appears on the headset display.
    3 Press the Next key or the Previous key to
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    If the problem still remains it sounds like it needs to be examined and fixed at an repair center. Contact your local support team for more info.
    http://www.sonymobile.com/global-en/support/contact-us/contact-info/
     - Community Manager Sony Xperia Support Forum
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Wireless Headset Pro - Unable to set application settings

    Just got my Wireless Headset Pro. Paired it to my Xperia Arc S (running ICS, all bog standard, not rooted). Prompted to Install Smart Wireless Headset Pro plugin for LiveWare Manager, installed OK. Click on Smart Wireless Headset Pro from LiveWare Manage, click 'Applications and Settings', click 'Applications.' I then choose each application in turn and click to install - Calendar Remider, Messaging etc (go to Google Play Store and click the 'Install' button). All Applications installed correctly. Click again on any application (e.g. Messaging - Smart Extras) to change settings and get taken back to the Google Play Store to install the app again! The only option in the Google Play Store is the 'Uninstall' button.
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    Anyone else found this?

    You could try to clear data for the LiveWare app. If that doesn't help I think that you will to try to repair your phone software via PC Companion.
    http://www.sonymobile.com/gb/tools/pc-companion/
    Let me know if this problem remains.
     - Community Manager Sony Xperia Support Forum
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Problem Sony smart wireless pro only recognize 1.23 GB of 32GB Micro SD Samsung!!!

    Hello just few minutes ego i put into my new bluetooth headset of Sony a brand new 32GB micro sd Samsung class 10,after that i connect my bluetooth with my laptop and only recognize 1.23 GB!!!!!
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    I did the upgrade to the Sony Smart Wireless Pro but now when you connect the 32 micro sd into the bluetooth and then on my pc normally recognized in the memory 32 gb micro sd, but again without connecting my bluetooth headseat in my pc is not playing at all the songs just says ''please wait'' and nothing after that!!!
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  • Does The Sony Smart Headset Work With All Phones

    Seeing as the Sony Smart Headset MH1-c is a CTIA based headset, it should work with all other phones right? I just want someone to confirm that it can work with the Samsung Galaxy S3.
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    That standard is for the headphone jack but as this is a Bluetooth device that is irrelevant when looking for handset compatibility. Please check the bottom of the page here for a full compatibility list:
    http://www.sonymobile.com/global-en/products/accessories/smart-wireless-headset-pro/specifications/
    What are your thoughts about this forum? Let us know by doing this short survey.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

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