Mx 420 clock in bios

:-))I have overclocked my MSI MX 420 VGA card with Omega drivers to 370/520 Mhz but i would like to overclock it directly fom the graphic card BIOS up to 275/500. Can sombody help me how to manage this. Or if I'm not clear enough tell me what should I do? I thank you in forward.

I don't see the point in that as the BIOS has no GUI or user configurable interface.
If you want to modify a BIOS and then flash the card to reflect those clock settings as a baseline I can't help you, maybe someone alse can but I hardly think it's worth the effort.
Make sure you back up your original BIOS in case you bork it.
And I hope you have a PCI videocard just in case.

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    Hilarious and/or Depressing Support Record:
    1. Symptoms
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    2. Call ("Amit")
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    3. False Hope
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    Just before he called back, the machine appeared for one or two power cycles to have overcome its problem.  It even seemed like it was drawing main battery power for a few moments during a session with AC power detached. Amit closed the case for me pending the problems recurring.
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        (a) All of the problems were related to the main battery, and the main battery connector had just gotten jarred loose so that one or two pins were not contacting properly. By disconnecting and reconnecting the main battery in my search for the RTC/CMOS battery, I had solved the issue by reseating it properly.
            or
        (b) All of the problems were related to the CMOS battery. But by having it on AC power for testing for a little while, I had charged the CMOS battery enough to enable POST and for it to mediate the transition from AC to battery power (I know this probably isn't how it should work, but hey).
    I also updated the BIOS to the newest version so that I could ensure I was following the pre-shipment troubleshooting step set out by Amit.
    Fairly quickly after the second call and the closing of the case, all of the symptoms recurred.  I carefully re-checked and re-seated the main battery to rule out (a) above.  I then decided to run the computer on AC power for several hours to test theory (b) above. When this failed, I went back to the HP site and opted for chat support.
    4. First Chat (KARISHMA BARPANDA)
    Gist:
    I clearly have a problem with my invisible CMOS battery.  Also, this CMOS battery is absent from the manual because it isn't supposed to be user-removable, not because it doesn't exist.  Note especially the exchange at 2:02.
    Transcript:
    Spoiler (Highlight to read)
    1:38 PM  Support session established with KARISHMA BARPANDA.
    1:38 PM  KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.
    1:38 PM  KARISHMA BARPANDA: Hi
    1:38 PM  KARISHMA BARPANDA: How are you doing today ?
    1:38 PM  Adam Colligan: Hello; this is related to case 3015038426
    1:38 PM  Adam Colligan: I'm good; just a little confused
    1:39 PM  Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?
    1:40 PM  Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model
    1:42 PM  KARISHMA BARPANDA: I am sorry, I can't understand you.
    1:43 PM  Adam Colligan: Okay, I'll back up.  Have you heard of something called a CMOS battery or an RTC battery?
    1:43 PM  KARISHMA BARPANDA: Yes.
    1:44 PM  Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?
    1:45 PM  KARISHMA BARPANDA: Alright !
    1:46 PM  KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair.  
    1:46 PM  KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code.  
    1:46 PM  Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem
    1:47 PM  Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.
    1:47 PM  KARISHMA BARPANDA: We need to replace the CMOS battery,  
    1:47 PM  Adam Colligan: How do you know that we need to replace the CMOS battery?
    1:48 PM  KARISHMA BARPANDA: Because tHe CMOS battery is not removable.  
    1:48 PM  Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard.  Do you mean *not removable* or just "not user removable" ?
    1:48 PM  KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook.  
    1:49 PM  Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection
    1:49 PM  Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it
    1:50 PM  KARISHMA BARPANDA: Let me explain.  
    1:51 PM  KARISHMA BARPANDA: Let me check.  
    1:52 PM  KARISHMA BARPANDA: Please, allow me few moments.  
    1:52 PM  Adam Colligan: Thank you
    1:56 PM  KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.
    1:56 PM  KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.
    1:56 PM  KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c04513489
    1:57 PM  Adam Colligan: That's okay; I understand that it may take time
    1:57 PM  KARISHMA BARPANDA: CMOS battery is not a customer replaceable part.  
    1:58 PM  Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery
    1:58 PM  Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it.   
    1:59 PM  KARISHMA BARPANDA: It is not listed there.  
    1:59 PM  Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 41
    1:59 PM  Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf
    2:00 PM  KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue.  
    2:01 PM  Adam Colligan: Sigh.
    2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.
    2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks
    2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part.  
    2:04 PM  KARISHMA BARPANDA: You cannot see it.  
    2:04 PM  Adam Colligan: So where on the motherboard is it?
    2:04 PM  Adam Colligan: It's on the motherboard but it's invisible?
    2:04 PM  Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide
    2:05 PM  KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it.  
    2:06 PM  Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is".  But it seems like you are avoiding saying that.
    2:10 PM  KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?
    2:11 PM  Adam Colligan: Yes. Why won't you answer that question?
    2:24 PM  KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.
    2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?
    2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?
    2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.
    2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.
    2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
    2:26 PM  KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.
    2:26 PM  KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?
    2:26 PM  Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.
    2:26 PM  Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty
    2:26 PM  KARISHMA BARPANDA: No, it is not listed in the manual.
    2:27 PM  KARISHMA BARPANDA: I can understand your concern.
    2:27 PM  KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.
    2:28 PM  Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?
    2:30 PM  KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
    1:38 PM  Support session established with KARISHMA BARPANDA.1:38 PM  KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.1:38 PM  KARISHMA BARPANDA: Hi1:38 PM  KARISHMA BARPANDA: How are you doing today ?1:38 PM  Adam Colligan: Hello; this is related to case 30150384261:38 PM  Adam Colligan: I'm good; just a little confused1:39 PM  Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?1:40 PM  Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model1:42 PM  KARISHMA BARPANDA: I am sorry, I can't understand you.1:43 PM  Adam Colligan: Okay, I'll back up.  Have you heard of something called a CMOS battery or an RTC battery?1:43 PM  KARISHMA BARPANDA: Yes.1:44 PM  Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?1:45 PM  KARISHMA BARPANDA: Alright !1:46 PM  KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair.  1:46 PM  KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code.  1:46 PM  Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem1:47 PM  Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.1:47 PM  KARISHMA BARPANDA: We need to replace the CMOS battery,  1:47 PM  Adam Colligan: How do you know that we need to replace the CMOS battery?1:48 PM  KARISHMA BARPANDA: Because tHe CMOS battery is not removable.  1:48 PM  Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard.  Do you mean *not removable* or just "not user removable" ?1:48 PM  KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook.  1:49 PM  Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection1:49 PM  Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it1:50 PM  KARISHMA BARPANDA: Let me explain.  1:51 PM  KARISHMA BARPANDA: Let me check.  1:52 PM  KARISHMA BARPANDA: Please, allow me few moments.  1:52 PM  Adam Colligan: Thank you1:56 PM  KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.1:56 PM  KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.1:56 PM  KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c045134891:57 PM  Adam Colligan: That's okay; I understand that it may take time1:57 PM  KARISHMA BARPANDA: CMOS battery is not a customer replaceable part.  1:58 PM  Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery1:58 PM  Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it.   1:59 PM  KARISHMA BARPANDA: It is not listed there.  1:59 PM  Adam Colligan: Exactly. 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In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part.  2:04 PM  KARISHMA BARPANDA: You cannot see it.  2:04 PM  Adam Colligan: So where on the motherboard is it?2:04 PM  Adam Colligan: It's on the motherboard but it's invisible?2:04 PM  Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide2:05 PM  KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it.  2:06 PM  Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is".  But it seems like you are avoiding saying that.2:10 PM  KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?2:11 PM  Adam Colligan: Yes. Why won't you answer that question?2:24 PM  KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.2:26 PM  KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.2:26 PM  KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?2:26 PM  Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.2:26 PM  Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty2:26 PM  KARISHMA BARPANDA: No, it is not listed in the manual.2:27 PM  KARISHMA BARPANDA: I can understand your concern.2:27 PM  KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.2:28 PM  Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?2:30 PM  KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
    5. I pay money to have the CMOS battery checked
    Clearly, I wasn't inspired by that chat. Maybe the rep was just wrong about the hardware. More likely, it was just my own ignorance that kept me from finding the CMOS battery, and so I would benefit from a real technician checking it, maybe replacing it or telling me I really did need to send it to HP for service, and also looking at the main battery circuit.
    A couple of hours and $54.13 in diagnostic fees later, I had my answer from the technicians.  My main battery had a short in it and needed to be replaced. There is no dedicated CMOS / RTC battery on this motherboard. The clock and BIOS use main battery power, and it makes perfect sense that the main battery fault would therefore include symptoms normally associated with a simultaneous failure of a main battery and a dedicated CMOS battery in another computer.  This PC is not unique in lacking a dedicated CMOS battery.  I could buy a new main battery for around $55.
    Obviously, I was now thoroughly upset at HP Support. With this clearly being a main battery issue and the main battery being easy for me to replace and covered by warranty, HP could just send me a new main battery. I wouldn't even care if they wanted to tell me that swapping it myself would void the rest of the warranty period -- better than going without my PC for weeks on end. Failing that, I would probably rather even pay the money for a new battery from a retailer rather than go through the stupidity of sending this PC in just to have the battery swapped out. But now I had already paid the equivalent of that new battery cost just to get the correct information about my hardware, solely because official HP Support had given me false information -- twice! 
    6. Second chat ("Justine")
    Gist:
    So I re-connected with technical support in the hope that something could be done to make the situation right. I briefly summarized the problem and gave the case number in the webform submission not shown.  Make sure you're sitting down for this transcript and have either whisky or popcorn depending on whether you work for HP or not.
    Note in particular at 5:28, where my soul tries to escape my body, and 6:00, where Justine accidentally states the whole issue without actually understanding.
    Transcript:
    Spoiler (Highlight to read)
    5:10 PM  Support session established with Justine.
    5:10 PM  Adam Colligan: Hi Justine
    5:11 PM  Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.
    5:11 PM  Justine: May I have the phone number and e-mail address associated with your HP product?
    5:11 PM  Adam Colligan: [redacted]
    5:12 PM  Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.
    5:13 PM  Adam Colligan: Are the contents of the form I filled out not sent?  The SN is [redacted] . This is a model G6T85UA
    5:15 PM  Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?
    5:15 PM  Adam Colligan: Yes.
    5:16 PM  Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.
    5:19 PM  Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.
    5:20 PM  Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery.   
    5:20 PM  Justine: -
    5:22 PM  Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?
    5:22 PM  Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.
    5:23 PM  Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it
    5:23 PM  Adam Colligan: I even have a hilarious piece of transcript:  2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM  KARISHMA BARPANDA: You cannot see it.  
    5:25 PM  Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones.  Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
    5:25 PM  Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*
    5:27 PM  Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.
    5:28 PM  Justine: May I ask why do you want the CMOS battery to be replaced, Adam?
    5:28 PM  Adam Colligan: Oh my god.
    5:28 PM  Adam Colligan: You're going to have to just give me a moment here.
    5:29 PM  Justine: Okay Adam. Please take your time.
    5:31 PM  Adam Colligan: Before I explain again, let me just ask a question or two.  Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery.  So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the  CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?
    5:32 PM  Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.
    5:33 PM  Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.
    5:34 PM  Adam Colligan: And you're saying there is no charge for this?
    5:35 PM  Justine: Yes Adam.  
    5:36 PM  Justine: It will be for free.
    5:36 PM  Justine: May I ask for your shipping address?
    5:37 PM  Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?
    5:37 PM  Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center
    5:38 PM  Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.
    5:39 PM  Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.
    5:40 PM  Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+.   
    5:40 PM  Adam Colligan: And so here's what happened:
    5:41 PM  Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.
    5:41 PM  Justine: But it would depend on your decision, Adam.
    5:44 PM  Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.
    5:44 PM  Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it).  I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there.  And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.
    5:46 PM  Justine: Actually if it already gave a CMOS error, it is already that.
    5:46 PM  Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted  HP again, which is where those snippets of transcript come from
    5:47 PM  Connecting...
    5:47 PM  Connected. A support representative will be with you shortly.
    5:47 PM  Support session established with Justine.
    5:47 PM  Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue.  I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is.  She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.
    5:49 PM  Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.
    5:50 PM  Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory
    5:51 PM  Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.
    5:51 PM  Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.
    5:51 PM  Adam Colligan: Am I correct that that is what you are saying?
    5:52 PM  Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.
    5:52 PM  Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?
    5:53 PM  Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.
    5:54 PM  Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue.  
    5:54 PM  Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.
    5:55 PM  Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?
    5:56 PM  Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically.  
    5:57 PM  Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery.  You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer
    5:57 PM  Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.
    5:57 PM  Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.
    5:57 PM  Justine: I apologize about that.
    5:57 PM  Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste?  
    5:59 PM  Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.
    5:59 PM  Justine: We will only replace or provide on the part that neede to be replaced.
    6:00 PM  Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.
    6:00 PM  Justine: Is that okay?
    6:00 PM  Justine: May I ask for your shipping address please?
    6:01 PM  Adam Colligan: That. That last thing you said.  That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery?  
    6:01 PM  Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]
    6:02 PM  Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.
    6:02 PM  Justine: Alright, is there anything else I could help you with?
    6:03 PM  Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.
    6:03 PM  Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
    5:10 PM  Support session established with Justine.5:10 PM  Adam Colligan: Hi Justine5:11 PM  Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.5:11 PM  Justine: May I have the phone number and e-mail address associated with your HP product?5:11 PM  Adam Colligan: [redacted]5:12 PM  Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.5:13 PM  Adam Colligan: Are the contents of the form I filled out not sent?  The SN is [redacted] . This is a model G6T85UA5:15 PM  Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?5:15 PM  Adam Colligan: Yes.5:16 PM  Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.5:19 PM  Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.5:20 PM  Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery.   5:20 PM  Justine: -5:22 PM  Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?5:22 PM  Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.5:23 PM  Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it5:23 PM  Adam Colligan: I even have a hilarious piece of transcript:  2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM  KARISHMA BARPANDA: You cannot see it.  5:25 PM  Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones.  Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.5:25 PM  Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*5:27 PM  Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.5:28 PM  Justine: May I ask why do you want the CMOS battery to be replaced, Adam?5:28 PM  Adam Colligan: Oh my god.5:28 PM  Adam Colligan: You're going to have to just give me a moment here.5:29 PM  Justine: Okay Adam. Please take your time.5:31 PM  Adam Colligan: Before I explain again, let me just ask a question or two.  Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery.  So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the  CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?5:32 PM  Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.5:33 PM  Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.5:34 PM  Adam Colligan: And you're saying there is no charge for this?5:35 PM  Justine: Yes Adam.  5:36 PM  Justine: It will be for free.5:36 PM  Justine: May I ask for your shipping address?5:37 PM  Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?5:37 PM  Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center5:38 PM  Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.5:39 PM  Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.5:40 PM  Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+.   5:40 PM  Adam Colligan: And so here's what happened:5:41 PM  Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.5:41 PM  Justine: But it would depend on your decision, Adam.5:44 PM  Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.5:44 PM  Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it).  I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there.  And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.5:46 PM  Justine: Actually if it already gave a CMOS error, it is already that.5:46 PM  Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted  HP again, which is where those snippets of transcript come from5:47 PM  Connecting...5:47 PM  Connected. A support representative will be with you shortly.5:47 PM  Support session established with Justine.5:47 PM  Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue.  I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is.  She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.5:49 PM  Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.5:50 PM  Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory5:51 PM  Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.5:51 PM  Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.5:51 PM  Adam Colligan: Am I correct that that is what you are saying?5:52 PM  Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.5:52 PM  Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?5:53 PM  Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.5:54 PM  Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue.  5:54 PM  Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.5:55 PM  Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?5:56 PM  Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically.  5:57 PM  Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery.  You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer5:57 PM  Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.5:57 PM  Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.5:57 PM  Justine: I apologize about that.5:57 PM  Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste?  5:59 PM  Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.5:59 PM  Justine: We will only replace or provide on the part that neede to be replaced.6:00 PM  Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.6:00 PM  Justine: Is that okay?6:00 PM  Justine: May I ask for your shipping address please?6:01 PM  Adam Colligan: That. That last thing you said.  That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery?  6:01 PM  Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]6:02 PM  Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.6:02 PM  Justine: Alright, is there anything else I could help you with?6:03 PM  Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.6:03 PM  Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
    7. In desperation, I try in vain to attract @HPSupport's attention on Twitter
    Spoiler (Highlight to read)
    @adamcolligan
    6:20 PM - 13 Apr 2015
    (1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
    @HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed.  If I'm wrong...
    @HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
    @HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
    @adamcolligan6:20 PM - 13 Apr 2015(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed.  If I'm wrong...@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
    No response; not sure if I expected one or not.

    Update time!  I know you've been dying to know how this has been turning out.
    I provided all the requested information in response to the private message from HP staff. Nothing ever came of it; as far as I can tell, no real human being ever attempted to contact me after being "forwarded" the details of the case.
    Three days after I tweeted at them, @HPSupport sent me a series of public replies. In essence, they told me to abandon useless post-sales technical support and get information from HP Sales.
    Adam Colligan @AdamColligan  ·  Apr 13
    (1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
     Adam Colligan @AdamColligan  ·  Apr 13
    @HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your
     Adam Colligan @AdamColligan  ·  Apr 13
    @HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
     Adam Colligan @AdamColligan  ·  Apr 13
    @HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
    Adam Colligan ‏@AdamColligan Apr 13
    @HPSupport No but seriously. Does the HP Envy x360 have a dedicated RTC / CMOS battery or not?
    HP Support ‏@HPSupport Apr 16
    @AdamColligan Hello Adam, Eddie here. Saw your tweet. Our Product Information team will be able to assist with your inquiry. Dial:.. ^HPCare
    HP Support ‏@HPSupport Apr 16
    @AdamColligan 1800-752-0900. Follow prompts for “product information”. If you prefer email click this link http://ow.ly/HYnHT  .. ^HPCare
      HP Support ‏@HPSupport Apr 16
    @AdamColligan Once there be sure to choose "Contact an HP sales specialist" as your subject. Let me know if you require further... ^HPCare
    HP Support ‏@HPSupport Apr 16
    @AdamColligan information and/or assistance. Have an awesome day! Thanks! ^HPCare
    Now, being the exhaustive give-it-a-try kind of guy that I am, I tried *both* the phone and the email path to support.  I may have been told once on the phone to try the email, but it's hard to even remember at the moment. I'll just paste the email outcome here.
    Me (into the webform):
    HP reps have directed me to contact sales support after others in the company were unable to help with a technical product question. I need to know whether the HP Envy x360 model G6T85UA (should be board 780958-501 and main battery 760944-421) has a dedicated CMOS/RTC battery. If it does, I need to know *where* it is connected to the board. This is a fairly urgent issue for me implicating a disconnect or swap-out of the main battery while AC power is not being supplied. 
    HP:
    Dear Adam,
    Thank you for contacting the hp.com Sales Center.
    I understand the you are still seeking resolution for your technical concern and I’m sorry to hear that this remains unresolved.
    I'm very sorry, but our email sales team does not handle technical or product support concerns. We can only handles sales inquiries pertaining to orders placed in our store.
    HP Technical Support will be able to provide you with service and support for hardware, software, and parts replacement of HP products that are still covered under warranty.
    I strongly suggest that you contact the HP Technical Support Team since your matter requires technical expertise. HP Technical Support can best assist you and can be reached 24 hours a day at: http://www.hp.com/contacthp
    Below is step by step guide how to obtain the webform/online form:
    1.  Please copy and paste this link http://www.hp.com/contacthp into a new browser.
    2.  Please enter your model number in the "Enter my model number" search field provided then hit the "Find my product" button to generate the result.
    3.  Select the correct product from the search results.
    4.  On the next page wait for a few seconds to load the webform.
    5.  Scroll down to find the webform.
    5.  Complete the webform then hit the "Submit" button.
    6.  After you fill out the online form, you will receive a Technical Support case number. You will also be able to engage with a Tech Support product specialist either by chat or they will give you a call at your earliest convenience.
    By the way, I have seen a link which might help you with this concern. Here's the link:
    http://partsurfer.hp.com/Search.aspx?SearchText=G6T85UA
    The link shows the the HP ENVY 15-U011DX X360 CONVERTIBLE PC (ENERGY STAR) has the 780958-501 motherboard but has a different battery. It doesn't show also the RTC Battery and where you can find it. Please contact our HP Technical Support for other information.
    I hope this information has been of assistance to you, Adam. Please reply to this message if there is anything further we can do. For your convenience, you may also call the HP.com Sales Center directly at 1-888-222-0029 between 7:00 AM - 2:00 AM EST, seven days a week.
    Customer Satisfaction is our store’s top priority. Please tell us about your email experience today. To participate, please click on our Customer Satisfaction Survey link below.
    Thank you for choosing HP.  We appreciate your business.
    Regards,
    Regine G.
    Oh dear.  So technical support doesn't have technical information about HP machines, and sales support doesn't answer technical questions about HP machines and refers you to technical support. Brilliant.  But by this time, I of course knew better than to actually *believe* what someone was telling me, so I used the sales phone number instead.
    The sales guy was super eager to help, especially since I framed this as a problem of future use. I work on disaster vulnerability issues. If I buy Envy x360 15ts and use them in a place where there isn't AC power for a while, can I swap spare batteries into them without screwing up the BIOS and real-time clock settings?
    He put me on hold two or three times for what I was led to believe were very thorough attempts to get me a totally definitive answer.  And this is what someone eventually told him to tell me.  All HP machines ship with CMOS batteries.
    So I must have been mistaken all along, right?  The CMOS battery must have stopped working at the same time as the main battery.  It must just be that neither I nor my local repair shop could find my CMOS battery because we all have the wrong prescriptions on our glasses and contact lenses.  Well, there's just one small issue with getting to that conclusion: what HP told me about my machine was, once again, totally false.
    How do I know?  Because I still didn't believe HP, and rather than shipping my compter off for weeks in the big padded box, I ordered a new main battery for a total of just over $60.  I swapped it. Guess what happened, HP?  If you guessed, "every aspect of the problem instantly resolved, because there never was a CMOS/RTC battery in this machine in the first place", you would win a gold star. But I'm assuming you'd also lose your job, because this particular piece of information has somehow been banished and outlawed from the minds of HP employees and contractors.
    I wonder: would anybody at HP be interested in apologizing to me, much less in finding a way to make up for the $115+ I've lost because nobody at any stage to this point has been willing to act like a human being?
    BUT WAIT, THERE'S GREAT NEWS
    I shouldn't make it seem through this thread that HP totally lacks competence and doesn't care about me at all. Because within two hours of receiving the email from HP Sales telling me that they weren't going to do anything about my problem, I started receiving advertising email blasts full of great offers and promotions about  buying a new HP laptop and other great products! Yay! I guess I'm not invisible after all. And I'm sure if I bought *more* stuff from HP, they would take care of me then. Right?

  • "Windows 7" on Satellite M100-222 - full discussion

    Good day everyone! This post about "Windows 7" on "Toshiba" "Satellite" M100-222.
    Maybe, this method (and like some drivers & utilities) will be successfully apply for others "Satellite" M100 models. Because some models very similar technically. For example, "Satellite" M100-221 & ect. I want to share it & discuss about. Because reliable information and practical guide about it to the Internet is virtually absent... or little information is not fully. I'm having some issues. With these issues I would like to share. Maybe, we will find correct solution together. Please, join... So...
    First, update BIOS! This is necessary for "Windows 7" If your BIOS version 3.00, update it - Toshiba Satellite M100 BIOS update v5.60;
    Before install "Windows 7"... I updated my BIOS (v3.00) to v5.60 - Toshiba Satellite M100 BIOS update v5.60
    I did it through "Windows" XP Pro x32... Simply executable file, run it & follow steps.
    Note:
    Two years ago I posted question here (forums.computers.toshiba-europe.com) about my RTC. Clock in BIOS (I forget BIOS version. Original BIOS, I bought my laptop & didn't update BIOS then) was frozen. Sometimes the time indicators worked, sometimes not. Very short time. But the indicators also stood hours. Time goes in system. In BIOS frozen - 13:13:13, for example. Then I update BIOS - v3.00, hopefully that my RTC will work again. Nothing... Two yeras I worked with frozen RTC. Everyday I fixed time in BIOS manually. Seconds are frozen... Sometimes time working... But really time in BIOS was frozen. I knew that is not RTC battery problem. Physycally battery is normal. I knew this is BIOS problem. Because tests revealed it - physycally battery is normal. BIOS no error messages. Such as RTC problem... Some gave advice on the forum, and I'm not a newbie... Nothing... BIOS time was frozen...
    Thinking about upgrading BIOS when faced with... "Toshiba" Value added package v1.2.40 (Win7 x32)... During install I receive error message - 0x8146045B
    Tried install different versions of "Toshiba" Value added package. Same error... Guessed to update BIOS! Among the drivers & utilities in site "Toshiba" BIOS for "Windows 7" propose v3.00 for Satellite M100 (PSMA1E). But BIOS v5.60 shown only for "Windows" "Vista". Same platform, same kernel with "Windows 7" (theoretically)... Elementary logical approach! I downloaded & update BIOS - v5.60! Great! BIOS was successfully updated... Maybe, "Toshiba" Value added package will install correctly. I hope. I wait few seconds after shut down the system. I turn on my laptop & press F2 - looked BIOS... Unbelievable... First I saw - seconds in my BIOS clock runs again!!! Each of us felt a sense of joy! But after two years ... BIOS time worked again! So this is unbelievable! But don't be naive. There are certainly a scientific explanation. I mean BIOS update can help solve similar problems. But everything should be studied in detail! After BIOS update I installed "Toshiba" Value added package v1.2.40 (Win7 x32)
    Then I found & download drivers & utilities. I checked it with compatibility in "Windows 7". For both platforms of "Windows 7" - x32 & x64... I'll find some utilities - "Toshiba" Touch & launch, "Toshiba" Virtual sound, DVD-RAM software, Acoustic silencer, also "ATI" Catalyst control center... These are open issue for me. But no problem, this is will easy...
    Then I install "Windows 7" x64 Ultimate (I was successfully installed "Windows 7" x32 & drivers, utilities before).
    Consistently install following drivers:
    Intel(R) Chipset device software v9.2.0.1021 (Win7 x32 & x64);
    ATI Mobility Radeon X1400 driver (Win7 x32) or for (Win7 x64) - on requirement (Download it from - http://catalog.update.microsoft.com/v7/site/Home.aspx & extract to folder using any archivators. Then update Standard VGA drivers from this folder);
    Realtek High Definition Audio Codecs vR2.57 (Win7 x32 & x64);
    ALPS Electric Pointing device driver v7.x5.303.117 (Win7 x32 & x64);
    Intel(R) PROSetWireless drivers v13.4.0.139 (Win7 x32) or for (Win7 x64) - on requirement;
    Texas Instruments Integrated flash media controller driver v2.0.0.8 (Win7 x32 & x64);
    Toshiba Bluetooth stack v8.00.02 (Win7 x32) or for (Win7 x64) - on requirement;
    Toshiba Registry patch for Storage config v1.0 (Win7 x32 & x64);
    Toshiba Registry patch for Win7 devices & printers v1.2 (Win7 x32 & x64);
    Toshiba SD utilities v1.8.1.8 (Win7 x32 & x64);
    Toshiba Software modem v2.2.97 (SM2297ALD05) (Win7 x32) or Toshiba Software modem v2.2.97 (SM2297ALS05) (Win7 x64) - on requirement;
    Toshiba Utility support driver v1.0.25.5C (Win7 x32 & x64);
    Toshiba Value added package v1.2.40 (Win7 x32) or for (Win7 x64) - on requirement;
    Toshiba Flash cards support utility v1.63.0.4C (Win7 x32 & x64);
    Toshiba Assist v4.01.00 (Win7 x32 & x64);
    Toshiba TEMPRO v3.3.4 (Win7 x32 & x64);
    Toshiba ConfigFree v8.0.23 (Win7 x32 & x64);
    Intel(R) PROSetWireless software (Win7 x32) or for (Win7 x64) - on requirement;
    Toshiba Software modem region select utility v2.3.0.13 (Win 7 x32 & x64);
    Toshiba Supervisor password utility v3.0.1.0 (Win7 x32 & x64);
    Toshiba Hardware setup utility v1.63.0.32C (Win7 x32 & x64).
    During install & updates folllow system restart!
    And please, help for next:
    Everything worked fine! But yesterday I run "Toshiba" Hardware setup... and receive runtime error message! I know that "Toshiba" HW must be compatibility with BIOS! Please tell, anybody know which version "Toshiba" HW compatibility with "Toshiba" "Satellite" M100-222? Or "Satellite" M100 models?
    And... problems beetwen Toshiba Value added package & Toshiba Flash cards support utility! Flash cards don't run... I uninstall both & reinstall again... Same situation... Few days ago worked fine... But not now... I don't remember, maybe change configurations in Flash cards settings... Don't remember... Help solve these problems. It is very important!
    For example I looked Satellite A500 notebook - Toshiba Value added package v1.2.26.64 (Win7 x64) & Toshiba Flash cards support utility v1.63.0.4C (Win x64) complect! Maybe, Toshiba Value added package v1.2.40 (Win7 x64) incompatibility with Toshiba Flash cards support utility v1.63.0.4C (Win x64)? Versions, I think...
    Anybody have information about these utilities for "Windows 7" platform:
    "Toshiba" Touch & launch;
    "Toshiba" Virtual sound;
    DVD-RAM software;
    Acoustic silencer.
    and "ATI" Catalyst control center... For full control "ATI" Mobility Radeon X1400 graphic adapter under "Windows 7". I can update only graphic adapter drivers. But don't know which version is compatibility with "ATI" Mobility Radeon X1400 graphic adapter under "Windows 7".
    Thanks! I have very little time... Much to do! I will try to fill the drivers on file sharing or torrent. But for this I need to collect all the drivers and utilities. I must check them out. Week of rest, I set to work and share with you what I could.
    Thanks again!

    Dear Keany! Thanks you Im glad...
    I have very little time Only this reason prevents me periodically to public any information. I wrote this post only for Toshiba Satellite M100-222. Maybe someone who need practice information about it will find & will use this practice. Because any extended information about Windows 7 on this model is very limited on Web. If youre into computer hardware you must know that theoretically requirement for each operating system! I have extensive experience in the certified computers & network technologies. But some things I prefer to share with users We learn together :-) First time my Toshiba Satellite M100-222 worked perfectly with 1 GB RAM (512 MB x 512 MB) under Windows 7 x32. Im working under Windows 7 x64 now. Also with 1 GB RAM (512 MB x 512 MB) - 533 MHz. Fine! But not great :-) Im working with multimedia converters, Microsoft Office 2010 Simply & comfortable also play FIFA 2011! You can work under Windows 7 x64 with 1 GB of RAM. But you must configure system. I dont recommend it! So good upgrade RAM to maximum capacity for my model. Ill upgrade my RAM to 4GB (2 GB x 2 GB) 667 MHz So My system rating is 3.9 now
    I found the solution for some programs
    I think that:
    Toshiba Touch & launch theoretically old for Windows 7 also for Windows Vista. ALPS Electric Pointing device software is simply & excellent for use;
    Multimedia software such as Windows Media 12, CyberLink PowerDVD 10 includes SRS WOW effects. WinAMP & Foobar have many plugins for sound enhancement. I think that Toshiba Virtual sound very scanty than these programs with integrated sound enhanced modules. Also Realtek High Definition Audio Codecs have rich sound configure tools. For undemanding users :-) But is also enough for home & office use. This problem is solved;
    Toshiba Disc creator v2.1.0.4 (Win7 x32) or (x64), I use this version have DVD-RAM utility Very easy for use friendly interface Fixed;
    Acoustic silencer I will find but some applications are include utilities for optical drive speed control Acoustic silences very simply & easy for use And not statistic dragon :-);
    The only problem is ATI CCC Still I didnt found compatibility software version. But VGA drivers working normal. No problem The only advantage ATI CCC - this software give full control VGA (ATI Mobility Radeon X1400). ATI Stream technology and etc
    Toshiba HW setup must compatibility with BIOS! I have some test results when Toshiba HW setup gives failure But I think that Ill find solution Ok, also Ill try install version for Windows Vista But we must know! Not all drivers & softwares for Windows Vista works correctly under Windows 7. Maybe they will work, but after updates will give error My own practice with some softwares
    Toshiba Satellite M100-222 is excellent model Conception - all in one! And so I love my notebook! Thanks to you, Keany!
    Long time I tried found I want that other user simply download & install drivers & utilities Ok and they will save time :-) We must help each other :-)
    If possible, help me about ATI CCC VGA (ATI Mobility Radeon X1400) Good luck!

  • [solved] fancontrol - fan speed doesn't seem to change after boot

    I used fancontrol to control my fan but after I rebooted it doesn't seem to speed up the fan when it hits MAXTEMP whereas it did before I rebooted.
    Before the boot I set the CPU governer to performance (3.1Ghz) to heat up the cpu to test the fan cooling (using lm_sensors) and when it hit around 65c the fan got faster and cooled it adequately but after reboot the temp has gone right up to 90c and the fan doesn't even sound like it has sped up. 
    I have the AMD 8120fx 8 core CPU which is set to default/stock clocks in bios.
    cat /etc/fancontrol
    # Configuration file generated by pwmconfig, changes will be lost
    INTERVAL=10
    DEVPATH=hwmon2=devices/platform/nct6775.656
    DEVNAME=hwmon2=nct6776
    FCTEMPS=hwmon2/pwm2=hwmon2/temp9_input
    FCFANS=hwmon2/pwm2=hwmon2/fan2_input
    MINTEMP=hwmon2/pwm2=20
    MAXTEMP=hwmon2/pwm2=65
    MINSTART=hwmon2/pwm2=150
    MINSTOP=hwmon2/pwm2=0
    sudo systemctl status fancontrol -l
    fancontrol.service - Start fan control, if configured
    Loaded: loaded (/usr/lib/systemd/system/fancontrol.service; enabled)
    Active: active (running) since Tue 2014-03-04 17:11:13 GMT; 17min ago
    Main PID: 31561 (fancontrol)
    CGroup: /system.slice/fancontrol.service
    |- 8347 sleep 10
    `-31561 /bin/bash /usr/sbin/fancontrol
    Mar 04 17:11:13 myhost fancontrol[31561]: Depends on hwmon2/temp9_input
    Mar 04 17:11:13 myhost fancontrol[31561]: Controls hwmon2/fan2_input
    Mar 04 17:11:13 myhost fancontrol[31561]: MINTEMP=20
    Mar 04 17:11:13 myhost fancontrol[31561]: MAXTEMP=65
    Mar 04 17:11:13 myhost fancontrol[31561]: MINSTART=150
    Mar 04 17:11:13 myhost fancontrol[31561]: MINSTOP=0
    Mar 04 17:11:13 myhost fancontrol[31561]: MINPWM=0
    Mar 04 17:11:13 myhost fancontrol[31561]: MAXPWM=255
    Mar 04 17:11:13 myhost fancontrol[31561]: Enabling PWM on fans...
    Mar 04 17:11:13 myhost fancontrol[31561]: Starting automatic fan control...
    Any help would be appreciated, thanks.
    Last edited by pluckypigeon (2014-03-05 12:01:00)

    Algernop wrote:Have you implemented this by through the lm_sensors.service? This has been known to introduce boot-to-boot inconsistencies.
    Thank you for your response. I did have the lm_sensors.service problem before but not when I had this problem (I solved that by adding the modules created by sensors_detect to a module-load.d file.)
    The problem (I think) came from trying to fix the boot-to-boot inconsistencies (caused by lm_sensors.service). What I did was blacklist my k10temp module and that stopped a device from being detected. Then, when I generated the configuration file it didn't add the device.
    Below is my new configuration file, where you can see the device(hwmon1) is now in it.
    # Configuration file generated by pwmconfig, changes will be lost
    INTERVAL=10
    DEVPATH=hwmon2=devices/platform/nct6775.656 hwmon1=devices/pci0000:00/0000:00:18.3
    DEVNAME=hwmon2=nct6776 hwmon1=k10temp
    FCTEMPS= hwmon2/pwm2=hwmon1/device/temp1_input
    FCFANS= hwmon2/pwm2=hwmon2/fan2_input
    MINTEMP= hwmon2/pwm2=20
    MAXTEMP= hwmon2/pwm2=65
    MINSTART= hwmon2/pwm2=150
    MINSTOP= hwmon2/pwm2=0

  • System Status loop - px6-300d

    My px6-300d has a "Processing loop" that never ends, beside clock/version/bios information.
    What could be happening?

    Hello allmac
    That is the share data usage graph.  This tends to take longer to complete the more data is stored on the unit.  I have also seen media server slow the process when enabled.  
    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
    US and Canada: https://lenovo-na-en.custhelp.com/
    Latin America and Mexico: https://lenovo-la-es.custhelp.com/
    EU: https://lenovo-eu-en.custhelp.com/
    India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
    http://support.lenovoemc.com/

  • [SOLVED] Time is changed after every reboot

    Hello,
    my Arch has strange behaviour regarding the system time. I use latest up-to-date arch with KDE. No explicite NTPD running and I don't have it in DAEMONS under rc.conf. The KDE own time & date environment is configured to not automatically change time. In /etc/rc.conf I have HARDWARECLOCK="localtime" and TIMEZONE="America/Chicago". Now from the environment to the problem:
    Whenever I shutdown or restart my system, the time will be changed after booting into linux again. After shutdown with correct time using "date -s ..", the BIOS clock is correct. Then, when it actually boots into arch, there will be a delay
    of 20-40 seconds for "$ date" (approximatelly the time of the reboot process) and also in the BIOS clock!
    After shuting down before going to bed and restarting in the morning, the time will be approximately (or more or less exactly) the time when I shutted down... It should not be related to KDE as I observe the same behaviour when I remove kdm from daemons in rc.conf, hence, booting to console, setting time, restarting into console...
    As I have dual boot: this problem is not observable using windows...
    It seems like the time is stored somewhere during shutdown process and changed accordingly during reboot...?!?
    Any ideas or comments? It's really crazy how annoying a wrong computer clock becomes (all IMs and system stuff is based on it...). :-(
    Last edited by ichbinder (2010-10-10 09:11:01)

    Thanks for all the quick responses!
    Primoz wrote:maybe you should start using ntp or openntpd?
    It provides you with time directly from the net.
    Well, I tried to use ntp. As I am using KDE, there should already be a synchronisation service active. I can activate synchronisation in System Settings -> Date & Time and it works right after activation. But further on, e.g. after a restart - and hence such a wrong time as described in my first post - it does not correct anything. So it seems like, there is also a problem with this KDE synchronisation. But to state why I'm not using it anymore: it doesn't make much sense to use it as this is just a work around and does not solve the problem that the hardware clock might become wrong (so, e.g. I end up with a wrong clock in windows or so). In general, I just want to have a correct clock without synchronisation before I activate synchronisation.
    ewaller wrote:
    That seems weird.
    When you power up, what happens if, before starting your boot loader, you enter the BIOS set up and check the system time?
    Yes, it is. Well, if the hardware clock has been set correctly using e.g. hwclock it will be correct in BIOS before I restart arch. Similar observations for the following case:
    - set HW clock correct in BIOS
    - start arch ... shutdown arch
    - check HW clock in BIOS -> correct
    - start arch ... shutdown arch
    - check HW clcok in BIOS -> incorrect
    ewaller wrote:...
    Other thoughts:  date -s does not set the BIOS clock, it sets the Linux kernel time.  On what do you assert that the BIOS clock is correct at shutdown.
    Thanks for the hint! In that case, it seems like the KDE Date & Time settings influence both, hwclock and date.
    ewaller wrote:...
    Also, once booted into Linux, what does the command hwclock show?  This command reads the actual BIOS hardware clock.
    Yeah, I used that alot now. So as described, it is also incorrect after a restart. But only after arch has booted again. To sum it up:
    Using whatever tools to set the hardware clock and the system clock (KDE's tool, hwclock + date, or BIOS + date), both are correct until I reboot into arch the next time. If I do that, it resets both to a time similar to the last shutdown time.
    karol wrote:
    This doesn't fix anything, but you can try https://bugs.archlinux.org/task/13684#comment52246 - using UTC instead of localtime.
    I never checked if my system clock is running perfect at all times or is /etc/cron.hourly/adjtime correcting it once in a while.
    Hm, not to sure what they are doing exactly there and how this might help... :-/
    What do you mean with the second part of the sentence? Not sure if /etc/chron.hourly/adjtime is doing anything in my case... How can I check if that cronjob is running?
    karol wrote:Have you tried this http://wiki.archlinux.org/index.php/Time#Time_Skew ?
    But this is very interesting! I will remove /var/lib/hwclock/adjtime  as described in the wiki and see what happens then. Thanks!

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