MX 882 prints irregular, empty horizontal lines for its black characters

I'm running an MX 882 with Word 2010 on Windows 7. It has worked perfectly for 4 years. Suddenly it's printing illegible pages of empty horizontal stripes across all of the black characters. Colors are coming out fine. Any ideas?

Hi MaureenJenkins,
Performing a print head cleaning and alignment on the printer may resolve the issue. To perform the cleanings and alignments, please folllow the steps located at the links below:
Print Head Cleaning
Print Head Alignment
Should you continue to experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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here is a requirement
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DATA: BEGIN OF USR_TABL OCCURS 0.
INCLUDE STRUCTURE UINFO.
DATA: END OF USR_TABL.
DATA: L_LENGTH TYPE I,
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ID TAB FIELD USR_TABL-*SYS*.
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TOP-OF-PAGE.
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AT LINE-SELECTION.
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FORM DISPLAY_MENU.
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FORM TRANSFER_SELECTION.
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*& Form POPUP_MSG
FORM POPUP_MSG.
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*& Form GET_MESSAGE
FORM GET_MESSAGE CHANGING P_L_MSG LIKE SM04DIC-POPUPMSG
P_RETURNCODE TYPE C.
DATA: BEGIN OF FIELDS OCCURS 1. INCLUDE STRUCTURE SVAL.
DATA: END OF FIELDS, RETURNCODE TYPE C.
FIELDS-TABNAME = SM04DIC.
FIELDS-FIELDNAME = POPUPMSG.
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CALL FUNCTION POPUP_GET_VALUES
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EXIT.
ELSE.
READ TABLE FIELDS INDEX 1.
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ENDIF.
ENDFORM. GET_MESSAGE
*End of Program
Regards
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