Mx record and Mail Exchanger

hi guys
i need your help hope someone can point me to the right direction
one of client has their website hosted by a 3rd party company , however they needed exchange 2013 on their environment.
at the 3rd party CP has deleted the mx record and A record of the email, and created a A record and poit it to the client External IP.
Exchange OWA is configured with SSL Certificate https://cloud.domain.com
external when i log to the https://cloud.domain.com i get the exchange log in page and i can log with the domain and password info.
when i send email from the cloud.domain.com i get a [email protected] back
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following
address failed: "[email protected]": mail exchanger not found, name="cloud.domain.com.domain.com"

thank you Mark
those are the result
Testing inbound SMTP mail flow for domain
'[email protected]'.
  The Microsoft Connectivity Analyzer failed to test inbound SMTP mail flow.
 Additional Details
Elapsed Time: 21784 ms. 
 Test Steps
 Attempting to retrieve DNS MX records for domain 'attsecureit.nl'.
  One or more MX records were successfully retrieved from DNS.
 Additional Details
MX Records Host Cloud.attsecureit.nl, Preference 10
Elapsed Time: 129 ms. 
 Testing Mail Exchanger Cloud.attsecureit.nl.
  One or more SMTP tests failed for this Mail Exchanger.
 Additional Details
Elapsed Time: 21655 ms. 
 Test Steps
 Attempting to resolve the host name Cloud.attsecureit.nl in DNS.
  The host name resolved successfully.
 Additional Details
 Testing TCP port 25 on host Cloud.attsecureit.nl to ensure it's listening and open.
  The specified port is either blocked, not listening, or not producing the expected response.
   Tell me more about this issue and how to resolve it
 Additional Details
A network error occurred while communicating with the remote host.
Elapsed Time: 21219 ms. 

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