Mx870 does not recognise new ink tank

my mx870 printer does not recognise new ink tank. how can this be fixed

What if any errors are occurring?

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    The printer worked well by wifi until I got a new BT hub but now does not recognise the new hub even though I have tried everything with passwords etc.  I would be grateful for advice as I cannot now use the printer.

    Replacing your wireless router try here.
    http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

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    I have part of the answer, but cannot -at least yet - find the rest of the answer in older discussions.
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    If you look the contents of the TC disk you see a "hidden" file named '.YourMacAddress' which contains 16 bytes of data - some kind of token?
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  • Printer does not recognize new ink cartridges

    The printer stopped printing in black even though I did not receive a low ink indicator.  I checked the display screen and there was nothing showing in the black or photo columns.  The cyan, magenta, and yellow all have colors showing with a yellow warning triangle toward the top.  I went ahead and replaced both the black cartridge (564XL ) and the photo cartridge (564).  The display screen still does not indicate an ink level in either slot and it does not print in black. 

    Hi - First question - are you using HP cartridges or are they refills.  If they are refills, you'll want to try an genuine HP cartridge.  If you are using HP cartridges, try resetting the printer:
    Reset the printer:
    CAUTION: 
    Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
    Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
    Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
    Check the printer for the error message. If the error message still displays, go to the next step.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • PRINTER C7280, NEW CARTRIDGE BUT PRINTER DOES NOT RECOGNISE NEW LEVEL, LEVEL/GAUGE STAYS 0

    I HAVE C7280 PRINTER ALL IN ONE, WITH 363 CARTRIDGES. THE COLOR 363 LIGHT CYAN HAS BEEN REPLACED, BUT LEVEL OF NEW CARTRIDGE STAYS 0. BOUGHT AGAIN A NEW ONE, BUT PROBLEMS STAYS. DID CLEANING OF THE HEADS AND ALIGN PRINTER, BUT PROBLEM STAYS. HOW CAN I SOLVE THIS?

    Hi
    Are you using the control panel or solution centre to check the levels?
    Are you still able to print?
    Thanks, Ciara
    Step one: Check ink levels
    NOTE: 
    The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in ink cartridges that are refilled or have been used in other devices might not register accurately.Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used.
    To check the ink levels from the control panel:
    Press Setup .
    Press the down arrow ( ) to highlight Tools, and then press OK.
    Press the down arrow ( ) to highlight Display Ink Gauge, and then press OK.
    Press any button to return to the Tools menu.
    To check the ink levels from the HP Photosmart Software:
    In the HP Solution Center, click Settings , point to Print Settings, and then click Printer Toolbox .
    NOTE: 
    You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device .
    Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges will appear.
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP LaserJet Pro MFP M127fw Does not recognise new toner cartridge

    HP LaserJet Pro MFP M127fw - error message to install new cartridge
    After printing a ream of paper, we got an error message to install a new toner cartridge.  We couldn't overwrite it and continue to print.  Installed a new HP toner cartridge and still get the same error message to install a new cartridge.  I've done a hard reset already with no change.  Will take any help I can get.  This is the first toner cartridge change for this printer.

    Hi @kdaniels79 ,
    I see that you are experiencing issues with the toner not being recognised. I will certainly do my best to help you.
    I have provided a document with steps for replacing the toner. Make sure all the orange packing material is removed and the sealing tape. Make sure a piece of paper didn't slide in part way from the paper tray, blocking any sensors.
    Replace the Toner Cartridge.
    Are you using Genuine HP Toner?
    If you need further assistance, just let me know.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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    i changed from i iphone 5 back to a iphone 4.. now my itunes does not recognise that i have a iphone 4! how do i convert my last back up (on iphone 5) to my new iphone 4?

    In your case you can only restore from a backup that has been created with the same iOS version. An iPhone 4 can only run 7.1.2, and, unless your iPhone 5 did not run the same version, you can't use a newer iOS backup of the 5 on the iPhone 4

  • TS3988 i have updated my phone with the new software and it keeps saying that verification has failed on my icloud and that the certificate for service is invalid.  following this now my phone does not recognise any of my iphone contacts and so i cannot f

    i have updated my phone with the new 6 IOS. Since doing this my icloud account keeps saying that verification failed and the certificate for service is invalid.  Folowin this problem my phone also does not recognise my other iphone contacts so i cannot facetime or send imessage

    You don't need an app. You need couple's counseling. I believe what you want to do may also be illegal in many jurisdictions.

  • IPhoto does not recognise the raw files(.NRW) from my new Nikon camera model P7100,any advice please as running latest version of iPhoto(9.2.1)

    Since changing my little everyday camera to a new Nikon Coolpix P7100 iPhoto cannot import any of the raw files(.NRW),says it does not recognise them.
    I have updated iPhoto to the latest version(9.2.1) but still cannot open them.
    Any ideas please

    The raw from the P7100 is not supported at this time.
    The Raw from every model of camera is different. Note: that's every model not every brand. So, the NEF produced by a Nikon D40 is not the same as the NEF produced by a D60, the CR2 produced by a Canon 350 is not the same as the CR2 produced by a Canon 400.
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  • I am trying to install a brand new WD 500 gb sata internal hd in my macbook pro. the original install dvd does not recognise the hd. all hardware is ok. any help?

    I am trying to install a brand new WD 500 gb sata internal hd in my macbook pro. the original install dvd does not recognise the hd. all hardware is ok. any help?

    For some reason OS X disks (whatever edition or flavors) that are supplied with Apple products only seem to contain a limited knowledge of available hard drives on the market at the time of thier publishing. This (rather opportunistically) creates a "Best Before" stale-OS X-software-copy situation where upgrading to or replacing a defective internal SATA hard drive with a newer, better or larger one is a largely hit and miss affair.
    If you buy the latest and greatest disk drive available for any older Mac you are likely to run into unresolvable problems making a clean re-install of your own, old edition or flavor of OS X onto any newer or larger hard drive since the OEM (gray) "OS X Install Disks" that Apple supply with retail products seem to contain only time-sensitive lists/mapings of then-known target drives that the Drive Management Tool in the then-published old "Installer Software" will support.
    Presumably new (colorful "X") retail versions of OS X (10.whatever.whatever) also contain time-limited Installers with limited knowledge of and adaptability to/compatability with a limited number of old hard drives then kicking-around on the market.
    This is especially a problem nowadays since the countless "puny old" hard drives that have been on the market are largely obsolete in a few months time, as manufacturers continue to produce larger and cheaper units, discontinuing older puny products... So if your drive fails you need an exact old (or similar familial) replacement drive for your "backup copy of OS X" to do a fresh, clean OS X re-install. Otherwise you need to purchase a new retail version of OS X, since yours is now effectively obsolete. Purchasing an old, puny drive to re-install your version.flavor of OS X to avoid buying a new version of OS X is a rather false economy.
    If you still have a working old hard drive with your old polluted 10.version.flavor of OS X still working on it you apparently must clone it with Time Machine or the newest version of Disk Utility (disk image copying) to most newer, larger drives, and a clean reinstall to such new hard drives is not possible.

  • Using a Huawei datacard. Didnt have problems with my old Macbook.  My new MacBook Pro sometimes does not recognise it

    Using a Huawei datacard. Didnt have problems with my old Macbook.  My new MacBook Pro sometimes does not recognise it and Message flashes "Device disconnected or not available

    Hi
    Hope you found a solution by now.
    I reply because others might encounter the same problem.
    Mine was the one described here:
    https://discussions.apple.com/thread/2656776?start=0&tstart=0
    I also installed the latest version ov Mobile Partner (16.x)
    Cheers,
    Nick

  • My bluetooth just keeps searching on my new iPhone 5s and does not recognise my car bluetooth which was working perfectly with my 4s.

    My bluetooth just keeps searching on my new iPhone 5s and does not recognise my car bluetooth which was working perfectly with my 4s.

    Maybe it's because of Mfi approving (https://developer.apple.com/programs/mfi/)
    I have Sony bt GPS but can't use it with my wifi iPad because it's not approved.

  • IPod Nano: Error Message "The USB device has malfunctioned and Windows does not recognise it"

    Hi everyone, I just received 2 brand new iPod Nanos for my kids for Christmas, thought I'd be smart and sync them both now before wrapping them so I don't have to be messing around with them on the day. One synced without a problem, then using the same cable, same computer, same USB port, the 2nd one came up with "The USB device has malfunctioned and Windows does not recognise it" I've tried restarting my computer, unplugging and reinserting the USB. Is there anthing else I can try before returning it? Thanking you for any help.

    I have solved my problem, I ended up ringing Apple and got an awesome lady who told me to reset it by pressing the sleep button and menu button together for about 10 seconds and once it actually turned on for the first time the computer then recognised it, so it's all good, :-) Thank you lovely lady!

  • HP Photosmart 6510 e-All-in-One Printer Does Not Print Black Ink

    I have run all the troubleshooting listed from HP and the "check" warrenty doesn't come up blank.  I would like to not have to purchase a new printer to fix this any help would be greatly appreciated:
    1) Rebooted Printer
    2) Installed new printer cartridge (2nd one) - really not happy about this as that represents almost $50 in HP ink
    3) Checked venting - Not the problem
    4) From Tools ran head cleaner - still only prints colors (or grey)
    I've liked HP printers for a long time, but after reading the forums I'm really seeing an issue with the model I puchased.  I don't mind purchasing HP ink and my printer isn't a high volume use printer so I expect it to last beyond 1 year 1 day.
    I have the SN and product number available if a tech needs.
    Chris

    Hi @crfldf 
    Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
    Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
    If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
    If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
      - In support of Movember
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • I have recently purchased a used iPhone 4, when i plugged it into my pc a skull came up instead of the apple icon.  My pc does not recognise the iPhone, I have tried everything that I can think of.  Has anybody any ideas on how I can fix this?

    I have recently purchased a used iPhone 4, when I pulg it into my pc a skull icon appears instead of the apple.  The pc also does not recognise the iPhone.  The phone was originally purchased in March of this year, so it is under 12 months old.  Has anybody encountered this problem and or know how I can fix the phone? Thanks

    You have apparently purchased a jailbroken phone.  You can try to get it into recovery mode, then restore as new, but no guarantee it will work.
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