MX922 Scan from panel location.

Hello, I'm triyng to change the defauly folder location for documents scaned from the control panel of the printer.
I first chose the computer to scan to, it scans and I hit okay then the pdf shows up in MyDocuments.
If I use the scan utility it will goto the correct folder but I want to be able to just press scan on the printer itself and not have to do anything additional on the PC but I want the PDF to save to a network location and not on my PC.
OR is there a way I can setup the printer to default save to a network share / NAS?

Hi nezoic,
The location where images are saved when using the Operator's Panel can be changed. Please follow these steps:
1. From the Start menu, select All Programs, Canon Utilities, IJ Scan Utility, IJ Scan Utility to start the IJ Scan Utility.
2. Click the Settings button in the lower right hand corner.
3. There are 5 scan modes to select from on the left hand side. Choose the first Scan to PC (Auto).
4. In the Save Settings section, next to Save In, click the down arrow and select Add... .
5. Browse to the location you wish to save the scanned images to.
6. Click OK.
You may follow these same steps for the other 4 scan modes.
Once set, when you scan from the Operator's Panel of your PIXMA MX922, the image will be saved in the location selected.
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Similar Messages

HP Photosmart 5510 unable to scan from panel or computer using Windows 7 64 bit.

I've uninstalled software 3x and reinstalled using driver from HP's website. I've already gone through the HP Diagnostic tool 3x. Windows (WIA) Scan and HP Twain Scan always come back with error messages. Through their messages, we have uninstalled and restarted computer numerous times. Scan to Computer is enabled. Wonder if the printer is faulty.

Have you tried restarting the following services:
Remote procedure call
Shell hardware detection
WIA
If not, let me know and I can tell you how.
Mike
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I am an HP employee.

Hp6500 can't scan from control panel with mavericks

I've not found any guidance that says this should not work when the full HP Inkjet software package is installed. I've located, with some difficulty, the 'full' software distribution at HP-Inkjet-SW-OSX-Mavericks_v12.34.44.dmg. I can find no general directory or listing for this software, I just found it through blind luck. Is there such a listing of the latest full package? I have 10.9.3 on an 8G Ram macbook pro. I have completely removed the driver for my e709a Ethernet attached printer and reinstalled it, and then installed this full distribution as well. When I run HP Utility, the 'all settings' button is greyed out, and I can see no way to enable the scan button on the printer's control panel. Is this supposed to work? if so, how? If not, is it going to be fixed one day by HP, or do I just give this printer away and buy a different one? If so, which HP officejet printers support scanning from the printer control panel? thank you.

Hi,
The drivers above are intended for the HP Officejet 6500A (E710) and not for your printer, therefore it cannot locate it.
Scanning from the front panel is not supported for your printer on Mavericks, scanning can only be done via Apple's software as a full feature software is not available for the operating system.
You may scan using Image Capture or Preview as listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967506&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Newer models as the HP Officejet 6700, Officejet Pro 8610 as example, as well as any current HP Inkjet printer with a Full Feature Software for Mavericks will allow scannig from the front panel.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

"An internal error has occurred" message when scanning from MX922 to desktop using Windows 7

I am no longer able to scan using my MX922 connected to my desktop running Windows 7 without getting a message on my desktop saying "An internal error has occurred". I have turned the MX922 on and off, I have disconnected both the power cord and USB cable from the MX922 and from my desktop, I have reconnected the USB cable to a different port on my desktop, I have uninstalled all Canon programs from my desktop and reloaded all Canon programs with the MX922 CD, and I have restarted the desktop multiple times. I scan documents several times a week for my business. It has worked fine until today. What do I need to do to correct this problem and get back to scanning?

Hi boisseaujm,
If you temporarily disable any antivirus or firewall software that is on your computer, then attempt to scan again, are you able to scan successfully?
If this is a time-sensitive matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Can't scan from 5610 all in one front panel

I have an HP5610 all in one installed on my Dell Vostro 200 with E6550 dual core processor, XP SP3 home OS. I noticed the problem when I tried to scan from the front panel of my 5610 and the orange exclamation light started blinking. The display said "No Scan Options". I ran the HP Print and Scan Doctor and it said to set the front panel scan destinations. I selected the default settings and closed the HP Direc.exe. When I opened the HP Direc.exe and looked for the panel destination that I set, I saw that they did not save. I can scan just fine using the HP software and have been doing so for many years. I now am wondering if I have had this issue all along, especially since I never remember trying to scan from the front panel of my 5610 until the other day.
I have done just about everything the Printing and Scan Doctor told me to do. I have shut down my 5610, unplugged it for several minutes, plugged it back in, removed the all in one program and reinstalled from the HP website. What is strange...I have the 5610 software installed on a Dell 3000 Dimension I have in a home network and it works perfectly. I'm seriously thinking about moving the 5610 in the room with my Dimension 3000 and buying a (print only) printer for my Vostro 200. I can work around this but I can't stand to have something not work correctly with a very good computer. Please, no comments on my preferred operating system. I am not upgrading, and as I said, this all in one works perfectly with a PC built in 2004. And contrary to belief, I am still getting security updates on a biweekly basis from Microsoft. One day last week I got 8 in one day. Thanks all for all of your excellent help!
Buzbo

Hi @buzbo,
Welcome to the HP Forums!
I noticed that you cannot scan from your HP Officejet 5610 all in one front panel to your WIndows XP computer. I am happy to help you with your scanning concerns!
Please see the following guides:
A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio....
Hope these guides are helpful, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Can't scan from printer control panel on Canon Pixma MG5270

I have just connected my Canon Pixma MG5270 to my iMac running OSX 10.7.3 via WiFi. Printing works great, and scanning from the desktop "Canon MP Navigator EX - MG 5200 series" V 4.0.3 application works like a dream. When I try to scan via the operations panel on the printer/scanner the following comes up - Set the PC to start scanning". This worked fine when connected directly via USB cable. I have searched the web and believe I have the correct settings, particuliarly in MP Navigator:
1. Main Menu -> One-click -> Start scanning by clicking the button (checked)
2. Main Menu -> One-click -> Preferences -> General -> Compress scanned images when transferring (checked) -> Change -> Network Device List (selected Canon MG 5200 series_xxxxxxxxx) -> Scan-from-Operation-Panel Settings -> Network Device List (selected Canon MG5200 series_xxxxxxx)
I have restarted the iMac and printer and always with the same result.
Any help appreciated!!

See here for full installation procedure (it's a very long article from the Canon Web Site)
http://www.canon.co.uk/Support/Consumer_Products/products/Fax__Multifunctionals/ InkJet/PIXMA_MG_series/PIXMA_MG5250.aspx?faqtcmuri=tcm:14-776467&page=1&type=faq
I haven't read through it fully, did I mention it's a very long article? There's something about registering the scanner during installation.
Hope this helps

Unable to scan from the printer control panel to my computer using the HP Photosmart 5510

Hi, I recently purchased the new HP Photosmart 5510 All in One --- and I’m not able to scan from my printer to my computer. I am however able to scan by initiating the scan from the computer. I spoke to HP customer care earlier this evening and we ran the print + scan doctor and did not find any problems. I’m running Windows 7 – 64bit and have installed my printer wirelessly using the Installation CD that came with the printer today. I wasn’t able to finish troubleshooting with the technician I spoke to because I had to leave for work. The Person I spoke with suggested possibly downloading the Full Feature Software from the hp.com website, which I’m happy to do but I feel that it is unnecessary because I have the install CD right here. (The rep I spoke to was very nice but I’d rather not have to uninstall and reinstall if it is not necessary) Because as I mentioned above, everything else works perfectly and I am able to scan --- just not directly from the printer itself. When I'm trying to scan from my printer to my computer an error message comes up on the printer's control panel stating that: there is no scan destinations selected/no scan options. However, I can not find anywhere with my HP software where I could add/ensure that the destinations were there. (Like I could on my other printers. (Ie. Through the Solution Center) This printer does not seem to have a Solution Center that I could find and the Scanner Icon that was installed with the CD does not give me any options in terms of modifying the scanner settings I’m wondering: 1. Does the Hp Photosmart 5510 not have the capability to scan from the printer’s control panel? 2. OR Does the install CD that came with my printer only have the basic drivers like the tech support agent suggested? Which means in order to scan from my printer I’d have to download the drivers from your hp website? 3. Or is the issue due to something else completely? Thanks for your help!

Hi Dublin, Follow the steps below to uninstall and reinstall the printer. 1. Open Control Panel2. Click on Uninstall a program3. Uninstall the Photosmart 6510 from the list4. Reboot your computer5. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html 6. Download the full feature software and drivers, and then reinstall the printer. Version 28.8

Can't scan from printer control panel - Officejet 8600a

I receive a "can't scan, print or copy" error message when attempting to scan to e-mail or send a scanned image to external media (USB). However, scanning from the laptop works well. What could be the issue?

Hi @KrisSordo
Are you seeing this, "can't scan, print or copy" error message, on the computer or on the printer screen? Please also let me know how you are initiating these tasks so I can better understand when the message appears.
In the meantime, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, have you by chance checked for Firmware updates? If not, please take a look at the following link; HP Officejet Pro 8600 N911g_n Firmware < this is for the plus and Premium models.
HP Officejet Pro 8600 N911a Firmware < this is for the HP Officejet Pro 8600 e-All-in-One Printer - N911a.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Location of Save Icon after Scan from HP 8600 to Mac

After scanning a doc from my HP 8600 via wifi to my Mac, I am prompted to save the doc by hitting the Save Icon. I cannot find the Save Icon. Where is it? I cannot find the scanned doc anywhere on my Mac. Suggestions please. Thank you.

Hi RickP777,
Welcome to the HP Forums! I gather that you cannot find the Save Icon while scanning with your HP Officejet 8600 to your Mac. I am happy to help you with this scanning issue! I have some questions for you:
What program are you using for scanning?
Are you scanning from the computer, or the printer?
What Mac OS X are you using? OS X: Finding your OS version and build information.
In the meantime, please take a look through the How to Scan guide for your Operating System. Scan.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Change folder that scanner saves to when scanning from printer

Just got an OfficeJet 8600 all in one, and it appears that when you use the scan button on the printer's control panel to scan, by default it saves the files into your My Documents folder. Is there any way to change where it saves to? I'd prefer if it would save to my Scans folder that is inside My Documents, but dont see an option anywhere to change that, so not sure if that is even configurable.

Hello rr2222, On my OJ 8600 Pro Plus setup - yes, the two "destinations" ... scan from printer and scan from PC ... become aligned to the same folder, once the destination folder has been setup just once using the (Windows) Control Panel icon. Although I need to take a slightly different 'path' through my HP-installed Control Panel shortcut from that described by ShlomiL in order to find my "Scan dialog", once I've set a preferred "Save location" for each of the "Scan to JPEG" or "Scan to PDF" etc. options (using the 'Advanced' link that's alongside them on my Scan dialog), back at my printer I can now choose "Scan" then "Computer" then [one of my named PCs on the list] ... and I can then select one of the same "Scan to JPEG" or "Scan to PDF" etc. options - and the scanned file pops up in my chosen folder on my PC. Hope that helps a bit?Colin P.

Can not scan from mx4890dw buttons, only from the computer

Hello,
I got this Canon AIO a few days ago. I followed the start up guide instructions, got it signed on to the wireless net work easily enough, and installed the software from the CD onto a Win 7 64 bit Dell laptop.
Printing worked perfectly from the get go. Also, "Copy" seems to be working fine. Fax appears to be working, although I can't confirm yet that a fax has gone through ( no one is at work ) and I may have some questions later about how to send and receive fax when sharing a phone jack with a Comcast modem/cable set up. And how to get it to accept faxs while ignoring voice calls.
As for Scan, after I figured out that I had to push the scan button and choose "remote scanner" ( I push the scan button/Remote scanner/ buttons, get the message "waiting" and then operate from the computer) the scan function worked perfectly, in single and duplex, when controlled FROM the computer and Canon MFC toolbox software. But for the life of me I can not get it to scan from the Canon mx4890dw buttons. I push Scan, then "computer", then I select my computer ( there is only one computer), then either color or BW scan. All seems OK until here. But after I select color or BW, I get a screen that says :"Scanning" with the choice to either cancel or "confirm destination". I select Confirm destination, which then takes me to a screen which says: Confirm destination" showing both the name of my computer and "color scan". That is it, as far as I can go. If I press "OK" it just takes me back to a choice of confirm or cancel. I am trapped in a cycle between these last 2 screens. Once I get to the next to last screen that says "Scanning: cancel or confirm destination", the processing data light starts flashing green. After a minute or so it will stop flashing with the message "an error has occurred/CLOSE". Oh, BTW, I have registered the scanner on the Canon MF Network Scan Utility.
So, I figure there is some button I am failing to push, or I am missing a step. Any one have any ideas on how to get this to scan from the Canon machine?
Thanks
Bill

Thank you Deborah, but after many hours of trial and error, time spent with Norton 360 AV/Firewall folks, many install/uninstalls ( especially after I saw on the E-manual that if you plug a cable from the printer into the computer, and you want to go back to wireless, you must uninstall/reinstall the software), the problem is finally apparently completely solved.
I found what I thought might be the problem by accident. When I last got off the phone with Canon, all they had to suggest was that it was either a Norton or firewall issue, or possibly a computer issue, and nothing they could really do or suggest about that. I accepted this, but while wondering what in the world I was going to do, it dawned on me that my previous Kodak all in one( that this machine replaced) had worked fine, with no scanner problems at all, with this computer, Norton and network. So it seemed like it had to be something other than those things. And I believe a Canon inkjet all in one before the Kodak had also worked with no issues scan wise.
Then I decided to try something else on a whim: I cranked up my old Acer Win XP and installed the software, and guess what happened? Perfect function in all ways from the printer/scanner. Scanned perfectly from the Canon using the panel buttons on the printer. And over the wireless network on an old computer using the same Norton Firewall as my Dell. So it now seemed impossible that it could be the network or firewall. It had to be the only variable, the computer or someway the canon was in conflict with the Win 7 Dell. I bet you can see where this is going! So I go to the online support for Canon and sure enough there are Windows 7 drivers for download as well as a firmware update. So I down load these and clock on them, but as far asd I can tell, nothing happens. It appears they did not complete installation.
So the next day I am back on the phone with Canon. Asking in desperation if they can think of anything before I return this machine back to Staples and get something else, which I really hated to do, but I can't take any more of this, as now it had stopped printing also( but all still hunky dory on the Acer!). But this time, the person I am talking to quickly asks if I am trying to install wireless, and says "hold on while I get you to the wireless guys". The wireless expert listens to my problems and quickly says "did you download the Win 7X64 driver?". I said I had tried but it didn't seem to do much. So he has me download it again and shows me the trick: when you click on the download, it creates a folder somewhere else where the driver is actually stored. I click on that driver, and 10 minutes later all is working perfectly. In fact, before I even hang up with the wireless guy, I press the buttons on the Canon and scan quickly to the computer.
So for now all seems perfect, just as it was immediately once I tried it on the Windows XP machine. So I suggest that this be the first thing suggested when folks are having trouble installing on a Win 7 computer. In fact, I have since noticed there is a sheet of paper that came with the canon that advises downloading drivers for Mac computers. Too bad it didn't mention this for for Win 7 also, since apparently at least some of the installation CDs don't include these drivers.
Now I am wondering if I should try and do the firmware update? Kind of afraid to fix what ain't broke.
Bill

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Scanning from 5520 to iPad in wireless direct mode ?

I have a Photosmart 5520 printer and a 3G iPad - without any other computer equipment or WiFi network or
router in the house. The printing from the iPad to the 5520 in the Wireless direct mode works well.
My question is if I can scan from the 5520 to the iPad ? Have looked in the HP ePrint app for directions
or control buttons but can't find any. Is scanning from 5520 to iPad possible ? Selecting "scan to computer"
on the 5520 control panel does not work.
Looking for any helpful comments
Thanks
Johann
This question was solved.
View Solution.

Hello Johan,
The HP ePrint app is a different app than the one I have mentioned above.
The HP Printer Control mobile app is a different one which also allow scanning.
simply open the Apple App Store, search for HP Printer Control and install it.
Through that app you will also be able to scan.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can't scan from M1536dnf after reformatting computers

After formatting two computers in our office they can no longer scan from our M1536dnf, which is connected via Ethernet to our local network. The error message says "Scanner communication cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again."
They could scan before being formatted and all other computers in the office can still scan documents. They Operating system wasn't changed (they were running Windows 7 before and are running Windows 7 now, the same as all the other computers in our office). I've tried updating the firmware on the I've tried version 4.3 of the HP Print and Scan Doctor and it says there's a Windows (WIA) scan error. I've tried what it recommends, which is completely uninstalling the software, rebooting, and reinstalling everything with the most current full feature software version. I've tried turning off and on everything involved (printer, computers, network gear, everything). I've checked that the Windows Image Acquisition (WIA) service is set to Automatic. I've tried disabling the built-in Windows Firewall and we're not using any antivirus software nor any firewalls on the local Ethernet switch. I've tried manually specifing an IP address, which does not conflict with any other IP addresses on the network. Throughout all of this I can still print from these two computers and other machines in the office can print & scan just fine. We have another older scanner in the office and these two computers can still scan using that one but it doesn't have as many features. The HP ToolboxFX still works from these two computers.
I'm completely out of ideas on how to fix this. It's especially annoying since it was working before & continues to work on the other computers in the office. Any clues on what I should try next?
This question was solved.
View Solution.

I was able to locate a couple more steps to try, most found in this Microsoft Thread: how do I get the Windows Image Acquisition service status to be activated? I get an error message (e....
Some steps may be similar to some you have done.
I suggest performing steps from the above link such as; the post regarding Services / System File Check and Create a new admin user.
If the above steps fail to resolve the error, uninstall the printer software using the Microsoft Fixit and install once again.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

MX922 Scan from panel location.

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