My 10 y.o. daughter purchased smule piano not knowing it was an auto deduction every month. How do we stop it?

How do I stop monthly auto payments? I have tried.

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

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Trying to upgrade from snow leopard to lion. Father already purchased Lion online a few months ago but did not use upgrade (did not know cmp was already running on lion). How can I use his upgrade on my computer without having to buy another Lion upgrade?

Hi,
Basically my computer is running on Snow Leopard. My father bought the Lion upgrade to install on his computer, however, it ended up being that his newly purchased lap top already came running with Lion -- thus, he never ended up using the Lion upgrade he purchased. Now, I would like to use the Lion upgrade he purchased but did not use to upgrade my computer to Snow Leopard. The information he gave me for this was the Web Order Number, Part Number, and Content Code for the Lion upgrade. How do I redeem/use his upgrade to update my computer to Lion without having to purchase another copy of the Lion software from the App store? Is that possible?
Thank you so much!!!

Unless he controls your machine (same household), you can't. At $30 USD, pop for your own copy.

My daughter and I have an iphone - my messages are appearing on her phone - how can I stop this?

My daughter and I have an iphone - my messages are appearing on her phone - how can I stop this?

You are apparently both using the same Apple ID. Change her to a different Apple ID and this will stop.

HT5624 Someone I don't know is using my email address as their Apple ID to sign and purchase apps ect and I keep getting notifications in my emails. How do I stop them from using my email address????????

Someone I don't know is using my email address as their Apple ID to sign and purchase apps ect and I keep getting notifications in my emails. How do I stop them from using my email address????????

If a person is using your email address, you should change your email password and make sure there aren't any forwards to some strange email address.
An example if you were using gmail, under account settings, a forward can be set up to send messages to another email address.
If your email address is say, you own domain, such as somename@somename dot com, make sure the forwards are forwards you set up.
If your email account was hacked and the bad guy has access, you need to cut him off, first by changing the password and second cut off any message forwarding to the bad guy if he set it up. Just changing the password would keep a bad guy out, but if the bad guy set up a forward, he will still get your email.
A confirmation from Apple would have come to your email address in order to confirm that Apple ID. If you are getting the other person's purchase notifications, you would have gotten a confirmation of that account from Apple.

I purchased creative cloud for my Flash CS6 class not knowing there was a difference and now I need Flash CS6 How do I change? I cant complete my project without it.

I purchased creative cloud for my Flash CS6 class not knowing there was a difference and now I need Flash CS6 How do I change?

You can refer to:
How to Move Adobe CC or CS6 Between Computers, or PC to Mac | ProDesignTools
Can I install both CS6 and CC apps on my computer? « Caveat Lector
Creative Cloud (CC) or Adobe CS6 – Which Should You Buy? | ProDesignTools
Regards
Rajshree

I'm in a bind... Over the years I have purchased a good amounts of apps. Some has hacked my apple I'd changed my security questions and was charging me money every month. When I went to cancel the purchases through my bank my account was disabled. Help me

I'm in a bind... Over the years I have purchased a good amounts of apps. Some has hacked my apple I'd changed my security questions and was charging me money every month. When I went to cancel the purchases through my bank my account was disabled. Help me

No I did not change the email that I used to create the account.... Someone made new security questions and when I went to change them I had to verify and it sent the answers to an email address... Get this though... The email address that it sent the answers too waste letters in the middle were starred out like this t*****@aol.com. That's not my email. Why did it not send the questions to my apple ID email account right? if you know how to change the email to a new one that would be awesome if you could share that info with me.

My daughter purchased an app she thought it was a move how do I get a credit back so she can purchase the move she was looking for

I need to get a credit my daughter purchased what she thought was a move. Instead it was a book I would like to get a credit so she can purchase the movie

As Winston Churchill wrote, however you might want to do a factory reset on the Apple TV.
This way all information pertaining to your daughter will be removed from the device. Specifically if see was sign into any of the streaming service, Netflix, Hulu, etc. her credentials will still be associated with this Apple TV, doing a factory reset will remove all that and make it as if you purchased the device and just plugged it in.
regards

My daughter purchased the game and thought it was free how can I try to get a refund

I did not get authorized permission to purchase this and she thought it was for free now I'm trying to contact someone to see how I can get my money back

Purchases are considered final, bu you can try the 'report a problem' page to contact iTunes Support and see if they will credit or refund you (we are fellow users here on these forums : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you might have a Settings > General > Restrictions > Require Password setting on your iPad / iPhone / iPod Touch which you can set to 'Immediately' (the default is a 15 minute period during which your password doesn't need re-entering), and you can also turn off in-app purchases via the Restrictions screen

Unable to purchase songs, asks me to answer security questions which I do not know   I was not the one who created (MY APPLE ID). PS I never had a problem before.

I am unable to purchase songs from Itunes. It asks me to answer two security questions which I do not know because I wasnt the one who created my Apple id. It has never happened to me before.

The Three Best Alternatives for Security Questions and Rescue Mail
     If you do not have success with one, then try another:
        1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        2. Call Apple Support in your country: Customer Service: Contact Apple support.
        3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT204266 I think I bought something I didn't want to. My app told me I could purchase features but I thought it was part of the game. How do I check and how do I get a refund?

I may sound a bit silly but i downloaded the Megapolis app. It said I could get landmarks for a certain amount of money and I think it meant in real life not in the game. I'd have expected a password to be requested but it just successfully purchased and I need to check and get a refund if I did pay. There's no way I can afford this and I would have closed the app if I had been prompted for a password to spend money...

I'm not sure I can make sense of this but without asking too many questions, you can resolve your question by contacting iTunes direct.
Apple - Support - iTunes - Contact Us
But they will be wondering about the reference to hacking and you feeling bad about getting something for free.
Best step in my view is to make sure you don't get similarly involved in future. You must know roughly what you were doing. Then writie it off to a not to be repeated experience.

HT204266 my 3 year old has made purchases i did not know about, help?

I have just recieved my invoice and was expecting it to be about £3 as i purchased little one some upgrades on a car wash app. Shocked to find its £13 and purchases that i did not authorise!! how has this happened and what do i do??

You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they are in-app purchases on a device then you can turn them off on it via Settings > General > Restrictions > In-App Purchases 'off' - and, depending upon the iOS version on it, you might have a Require Password setting on the Restrictions screen which you can set to 'Immediately' (the default is a 15 minute period during which it doesn't need re-entering.
If the purchases were done on your computer's iTunes then the same 15 minute period for passwords applies, but you can log out of your account via the Store > Sign Out menu option.

I no longer want to purchase an app every month how do i cancel this !

I no longer want to purchase an app that i have done so for the past 3 months not realising it costs £2. How do i cancel this ! ?

http://support.apple.com/kb/HT4098
Regards.

How do I stop purchased songs on my Mac from automatically downloading to my other devices?

I don't like to have a lot of music on my iPhone, but when I purchase songs on my Mac, they automatically download to my iPhone. How can I stop this from happening so I can manually manage my music?

Welcome to the Apple Support Communities
Automatic Downloads are enabled. To disable it, open Settings > iTunes and App Stores > Automatic Downloads, and turn off the music option on the iPhone, so your music will not be downloaded automatically

HT203433 I purchase a game not support by my device

I purchase a game not support by my device

http://www.howtogeek.com/120277/how-to-install-flash-on-the-nexus-7-and-other-jelly-bean-devices/
You do not need a Beta channel build of Firefox (which currently is 32.0b6) to use Flash as the issue was you needed Firefox 27.0 or newer to use the old Flash 11.1 plugin on Android '''4.4'''. after it came out on tablets/phones.
What Nexus 7 version do you have as there was a 2012 and a 2013 model. A easy way to tell if it is a 2013 is it has a camera on each '''back''' and front while 2012 only has one on front.
If it is the 2012 then it has a Nvidia Tegra 3 so the old Flash 11.1 Plugin is disabled.
For reading only as Bugzilla is not a discussion forum or for "me too" comments.
*[https://bugzilla.mozilla.org/show_bug.cgi?id=968219 Bug 968219 - flash does not work on Nexus 7]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=957694 Bug 957694 - Hang/deadlock with Flash on 4.4 on Tegra3]

My daughter purchased a movie that I approved (Family Sharing) however, it is not showing up in my iTunes account so that we all may watch it on TV?

My daughter purchased a movie that I approved (Family Sharing), however, it is not showing up in my iTunes account so that we all may watch it on TV?

As you connect your ipod to iTunes, an option in the upper right of the screen will appear. When you click this, it will show the different menu for your ipod.

My 10 y.o. daughter purchased smule piano not knowing it was an auto deduction every month. How do we stop it?

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