My 13" MacBook Pro freezes at startup

While using Firefox, my Macbook pro frooze about 2 days ago. The screen was only showing the multi-colour spinning circle.
Pressed [Command + Option + Esc] to force quit. No response
Pressed Power Button for 10 sec.Power OFF
Again Pressed Power Button, the MacBook Pro freezes at startup, the MAC makes the startup music, enters a white Screen and is stuck there. There is a light clicking noise continously heard.
Followed instructions to RESET SMC.
1. Power OFF.
2. Press [Shift + CNT + OPT + Power Key] and release at same time.
3. Power ON.
There was no response.
Attempted multiple times to switch-ON and OFF MAC-Book. No response
Attempted RESET SMC multiple times. No response.
Then suddenly when I gave up, it unfreeze after 15 minutes and enters the login screen.
Did a normal shut-down and power up. It was OK.
Then, ran the Firefox in debug mode and disabled the plug-ins.
It was stable for a 2 hours.
Then again, got the spinning colour circle.
So, took it to the service center last afternoon here at North Point, Hong Kong. The engineer there instructed me to backup the hard-disk and recover the CD.
Brough the machine back to my home.
Since the spinning colour circle would not stop, powered OFF the device.
On POWER ON, the screen freeze. Just like the first time.
Tried RESET SMC, Nor esult. Left the device power-on for an hour. No result.
Then, inserted the recovery CD. Powered OFF the Macbook Pro. Powered ON  and pressed "C" immediately. No response. The CD is now stuck inside the MACBook Pro.
Still have the white Screen at Power-On.
Advice how to solve this problem

Disconnect all peripherals from your computer. 
Troubleshoot the spinning beach ball
Common symptoms of a dying hard drive
Hard drive is making a clicking, whirring, grinding, ping pong ball noise or any other type of unusual noises.
Hard drive is not spinning.
Computer is not recognizing the hard drive.
Sluggish loading of applications.
System freezes and hangs.
An interesting site - Hard Drive Sounds by drive manufacturer.
Mac OS X: Starting up in Safe Mode
Apple Portables: Troubleshooting the slot load optical disc drive

Similar Messages

  • MacBook Pro Freeze on Startup

    Hi there,
    My MacBook Pro is freezing on startup. When I turn it on it makes the startup sound and gets to the Mac OS X blue bar, but the blue bar only gets to about halfway and then it just stops. i have to hold down the power button to turn it off.
    I've only been able to start it up by reinstalling from the MAC OS installion discs (archive and install), which I've had to do three times. When I turn it off though and restart, same problem all over again. I've also run the repair authorisations etc in Disc Utility - everything seems ok.
    It will start up if I hold down command V ( which I think is safemode) but not normally at all.
    Once the system is actually going, it's all fine, so I'm thinking it's not a hardware problem, only a software one. Maybe something to do with an update I've downloaded? But I have no idea how to ID the problem... and I'm back to my orginal OS X operating system now.
    I've had my MacBook Pro for just over a year and until last week, no problems at all. Only thing that's changed is that I've started using the airport for the first time - till now I connected to the internet via a USB ethernet adaptor. Perhaps that has something to do with it?
    Can anyone help me?
    Thanks so much.

    How did you "switch?" as the only way Vista 64-bit to install over 32-bit is a clean install.
    Or explain both machines. Are you running Vista 32-bit on one and a separate licensed 64-bit on 2nd machine?
    Have you run chkdsk or tried to verify that all these hard restarts aren't adding oil to the fire?
    Not what you want but have you taken a look into OpenOffice 3? not bad.

  • Macbook pro freezes during startup after Yosemite

    hello, i have a Macbook Pro (Retina, 15in, early 2013). I have since used it and never had any problems. i am also running the latest version of parallels (which i just updated before downloading & installing the update from Mavericks to Yosemite. Since installing Yosemite, i was able to use my macbook for about a day...suddenly during a login attempt i kept gettting the spinning wheel & the computer would just freeze.. ive been reading this comments & questions for the last 3 days & tried as much as i am capable of. I can not get the computer to boot in safe mode... i CAN boot it holding commandR...but than at that point i ran disc utility and it said no errors... I am utterly lost....this macbook doesnt come with a built in CD/DVD drive and i have NO CLUE how to properly back up anything...i DO NOT KNOW WHAT TO DO...can someone PLEASE help me using as much LAYMANS terms as possible? I truly appreciate ANY HELP!!! thank you in advance

    ... and i have no idea what else to do :?
    Return that RAM and buy either the Crucial ram (http://www.crucial.com) for your system or buy from OWC (http://www.macsales.com). I've used Cruical ram in many systems over the years with no issues, and have bought Samsung (factory fill) from OWC with no issues either.

  • Macbook Pro Freezes At Startup after installing ram

    Hey guys, hopefully some one has more knowledge than i do on this
    my macbook pro came with 4gb of ram and so i have decided to upgrade to 8gb. the manual and the computer itself sais i can upgrade to 8 gb no problem, (2x4gb) so i rodered the ram, and i have quadruple checked it isz the right ram. upon putting both 4gb modules in, it would start up, and the little loading wheel under the apple logo would spin, n spin, then stop. so, i took the ram out, i put in one old module and one new module, and it works, the computer registers having 6gb of ram. i mizxed up all the modules and both new ram sticks work, and both ram ports work, the computer will show me which is which in the about this mac thing, but it just wont except the full 8gb!!!
    i did not touch the gold metal on any ram sticks, i did touch metal to get rid of sttic, i have done the p ram reset, (but i didnt need to do it with the 6gb installed) and i have no idea what else to do :?

    ... and i have no idea what else to do :?
    Return that RAM and buy either the Crucial ram (http://www.crucial.com) for your system or buy from OWC (http://www.macsales.com). I've used Cruical ram in many systems over the years with no issues, and have bought Samsung (factory fill) from OWC with no issues either.

  • HT1237 My MacBook Pro freezes during startup. It shut itself down a few days ago and won't restart since then.

    Forgot to mention, downloading a firmware update is not possible unless one has another way of starting the machine. (I'm posting this on my iPad.)

    Try resetting SMC and NVRAM:
    http://support.apple.com/kb/HT3964
    http://support.apple.com/kb/PH4405

  • MacBook Pro freezes at startup on grey screen with apple and spinner

    I was on Firefox and suddenly the screen froze. 10-15 minutes later i still couldn't do anything on it so i had to force power my laptop off by holding down the power button. Normally when I have this sort of issue, this will solve it. But when I try to turn my laptop back on it gets to the grey screen with the apple logo and little spinner thing and just stays on that screen forever. I'm not really sure what to do now. A couple articles suggested "reseting the PRAM" and I tried that but it didn't help. If you have any suggestions if really appreciate it. And I'm not really sure if i have everything backed up and I really don't want to lose all my pictures so if you could keep that in mind if you have any ideas I'd appreciate it. thanks!

    emeraldxx wrote:
    But when I try to turn my laptop back on it gets to the grey screen with the apple logo and little spinner thing and just stays on that screen forever.
    Could be problems with the boot drive, corrupted system and or a incompatible/old outdated third party kerenel extension file..
    Run through this list of fixes, it's systematically designed to narrown down your issue.
    ..Step by Step to fix your Mac

  • My MacBook pro freezes during start up after 30 secs. Any ideas?

    My MacBook pro freezes during startup while the logo is still showing and the moving circle stops after about 30 seconds. Any ideas please?

    On my Mac that DSMOS message appears about 20 seconds into the boot process.  Booting finishes about 30 seconds after that.
    Do those letters "v" really appear on the screen?
    Unfortunately, if those are the last messages on the screen, I see nothing there that explains the hang.  The next message I see after the DSMOS message is one about an AirPort daemon, although I'm not sure I understand any connection there might be between that and your hang.
    Since you don't have a system restore disc you won't be able to do the next thing I was going to suggest, which is to run the diagnostics that came with that Mac.  If you have an OS X 10.6 installation disc, you could try reinstalling OS X over the top of what's on it now.  Right after that finishes use Software Update to apply any missing OS X updates, or download and install the "combo" updater for the version of OS X 10.6 that you want.  If that Mac has a software problem doing that might help.

  • HT201412 My Macbook pro freezes for few minutes every time I startup after charging

    My Macbook pro freezes for few minutes every time I startup after charging
    I am using the latest update of IoS

    '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
    If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
    *In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
    *In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
    If Firefox is not running, you can start Firefox in Safe Mode as follows:
    * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * On Mac: Hold the '''option''' key while starting Firefox.
    * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
    When the Firefox Safe Mode window appears, select "Start in Safe Mode".
    :[[Image:Safe Mode Fx 15 - Win]]
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
    ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    When you figure out what's causing your issues, please let us know. It might help others with the same problem.

  • My macbook pro freezes and then displays a blue screen with black stripes... do you know what's wrong with it?

    My macbook pro freezes and then displays a blue screen with black stripes... do you know what's wrong with it?
    I have a two and half year mac book pro... I've had some issues with the screen looking scrambled when I quit certain applications, but now it's turned into something worse.  I'll be working on my computer and the thing will freeze.  When I force restart, the first screen, the apple logo, will be a blue tint and won't boot up normally.  Then I try safe mood and it will then boot just fine.  But there are blue stripes on my screen.  The screen alternates from a blue tint to normal and if the computer freezes again the screen will become completely blue with black stripes.  I haven't tried reinstalling my software because I don't have the startup discs that came with my computer.  If I was sure that would fix it I would purchase them, but if it's a hardware issue I'm afraid that I'm screwed.  I've been able to successfully get the blue off my screen by putting it to sleep and then waking it up, but that's not working well anymore either. 
    Does anyone else have experience with this?  Is it the firmware or what?  I have a MacBook Pro from early 2011 and I'm running Mac OS X 10.6.8.
    Please help... Thanks!

    I just experienced this exact same issue with my early 2011 15" macbook pro. Since like a month after purchasing it I had issues with the screen randomly going dark on me. I sent it in for repair inder waranty they replaced the gpu and logic board but I continued to have the same issues with the screen randomly going black sometimes I would need to reboot it in order to get the screen to go back on but it happened so infrequently and I used the computer for school so disnt find the time to resend it in to apple. Just last night the screen started to display the blue screen with black verticle lines on it. I called apple and explained to them  the issues that had been ongoing since I purchased the laptop but they said because I was now outside of warantee that any repairs at thia point wouldn't be covered. Fml so glad I spent 2200 on this future proof macbook pro what a joke my sister purchased a toshiba laptop for 300 4 years ago and it still running like a champ. I loved my macbook but at the price I paid I expect it to last longer than 2 years before leaving me high and dry. *** apple??

  • MacBook pro freezes at start up

    My MacBook pro freezes at start up at the gray screen w/ spinning gear.
    I did a firmware update yesterday and this happened upon restart.
    MacBook pro purchased new early 2011 lion

    You need to back up your data before you do anything else, if it's still possible.
    There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
    1. Boot from your recovery partition (10.7 or later), a local Time Machine backup volume (10.7.2 or later), or your installation disc (10.6.8 or earlier.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
    How to back up and restore your files
    2. If you have a working Mac, and both it and the non-working Mac have FireWire ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive.
    How to use and troubleshoot FireWire target disk mode
    3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • MacBook Pro freezes or shut down automatically in sleep mode

    Hi there,
    since awhile I'm troubled with a strange problem: Every now and then my MacBook Pro freezes randomly.
    The only way to recover is to use the power button. There is no causality with programs I used or with
    external devices. I don't use SOPHOS by the way.
    The second strange thing is that my MacBookPro also automatically shuts down (after a while) when I use the screensaver
    or the sleep mode. Any Idea?
    Kind Regards,

    Try a Safe Mode boot ...
    Startup your Mac in Safe Mode
    A Safe Mode boot takes longer than a normal boot so be patient.
    Once you are in Safe Mode, click Restart from the Apple () menu.
    A Safe Mode boot deletes some system caches that may help.

  • Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive

    Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive.
    Tried to reset pram, smc, nvram.
    Tried installing new RAM.
    Tried installing new hard drive.
    You should know that my internal drive is installed in a cheap external case and plugged in a USB 2.0 port because i am waiting for a new hard drive cable.all
    Yep all good things happened to me...i don't know if all these problems are linked, ahh and also my trackpad is behaving very erraticaly sometimes, it's like it is possessed by a ghost. My computer is not under warranty anymore so i'd like to avoid a trip to the Apple store but i'm close to doing just that.
    Any help appreciated...

    It's diagnostic software. It's supposed to help you find problems. I don't think anyone is making any software yet that fixes hardware problems.
    That said, the two comments:
    Le husky wrote:
    Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive....
    .....also my trackpad is behaving very erraticaly sometimes, it's like it is possessed by a ghost....
    would lead me to think it's the logic board. On older MacBook Pro's both the USB I/O ports and the keyboard/trackpad are fed out of an integrated USB controller integrated into the South Bridge I/O controller. On newer models, the USB ports come out of an integrated North/South bridge controller and the keyboard/trackpad are handled by an SMC controller, which itself interfaces with the I/O controller. All of these items are on the logic board, and they're all unrepairable.
    ...unless of course the "internal drive [that] is installed in a cheap external case" is itself causing the problems. Another thing to try might be a different USB port, if you haven't done so already.
    I didn't know the price for Scannerz went up. I could have sworn I only paid 30-some bucks for it. Maybe it was on sale at the time. I don't remember.
    In any case, good luck.

  • Why does my macbook pro freeze when updating my iPhone to iOS 4

    when i try to uodate my iphone 4 to ios 5, my macbook pro freezes up in itunes and i cant use it. i try to close out but nothing works, it cant force quit, and it just doesnt like me. please help!

    Everyone is trying to update their iPhones. The servers get clogged. Wait several days and try to do it at an off peak time.

  • My 13 inch macbook pro freezes,when i use the magic mouse.pleae any help to resolve this

    My 13 inch macbook pro freezes,when i use the magic mouse.pleae any help to resolve this.My OS is OS X 10.6.8.

    Usual first things to try are a smc and pram reset.

  • My macbook pro freezes when I use peripherals, thunderbolt, USB.... and it becomes imposible to edit HD videos, any suggestions?

    my macbook pro freezes when I use peripherals, thunderbolt, USB.... and it becomes imposible to edit HD videos, any suggestions?

    The next time you have the problem, note the exact time: hour, minute, second.
    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Maybe you are looking for

  • Cisco ASA 5505 - 2 PPPoE connection

    Hi, Please I would be very pleased if someone could give me a hand in this matter. I have a Cisco ASA 5505 9.0(2), 2 dial-up connection (ADSL) with fix IP from the same ISP. I have 2 Linksys router (each dial-up has a router) as well. Both Linksys ar

  • 802.1x Without Certificates

    I have the following setup: 5508 WLC ISE 1.2 The wireless network is copletely seperate from the corporate network & is purely used for Internet Access. The users connect in 2 different ways: Guest Access by means of a Guest Portal (Guest SSID) 802.1

  • Adobe Premiere Elements 10 running sub-par or not?

    I am new to Adobe Premiere Elements 10 and I have a lot of questions after using it for the past 4 days and getting aquainted.  First off here are my system specifications: HP Model h8-1214, 10GB PC3 10600 DDR3 SDRAM, 1.5TB hard drive, AMD FX 6100 6

  • MSVCR80.dll not found, Apple Mobile Device failed to start, itunes doesn't work

    Since a recent itunes update prompted by connecting my iphone, there has been massive corruption as indicated in the header.  How do I resolve?

  • File occasionally stuck in staging on File Poller Proxy Service

    Hi All, I'm having some problems with a File Poller Proxy Service. The Proxy reads xml files in a polling shared directory and puts the message in a queue. The files are small (<1kbytes). The problem is that occasionally the file gets stuck in the st