My 1TB TC has not been working. It flashes a blue color on the indicating light in front and then turn to yellow. My TC was purchased online in my location and has a SR Number of 6F94507UAQG. I intend to use it as an ethernet HDD for back-up

Question

My iTB Time Capsule is not working. I intend to use it as an external ethernet HDD. Can anyone helps? I am currently using a MakBook 13 with newly insatalled Mac Lion OS

Answer 1

There is No overriding EU law on this however there is a directive 1999/44/EC and sets out a general framework on harmonizing complaints and settlement of defects and resulting breaches in contract.
Under UK law these are the relevant regulations
Sale of Goods Act 1979
Supply of Goods (Implied Terms) Act 1973
Supply of Goods and Services Act 1982
The Sale and Supply of Goods to Consumers Regulations 2002
These are considered to be in compliance with the directive in most respects and in some respects exceed the minimum directive definitions.
The Directive itself adds very little and in some ways actually reduces the consumer (buyers) rights compared to UK laws and regulations.
The directive sets a maximum period of just two years for which the seller may be held responsible for repairing/replacing pre-existing faults and a period of just two months from identifying the fault and reporting it to the seller.
As stated above UK law allows a period of 5 years in Scotland and 6 years in the UK and doesn’t have a defined period of identification or reporting of that pre-existing fault
The UK law also incorporates a minimum period of 6 months of unlimited warranty (Extended to 12 month by most sellers including Apple).
There is NO provision for unlimited warranty within the EU directive, and all faults are assumed to be pre-existing.
Pre-existing is very important in all these claims as in UK law it fixes the timeline of the fault using the three definitions in the previous post as being present at the start of the contract (Time of purchase)
Hence the need for an expert report !