My 2008 pavillion dv9910us notebook no longer recognizes the optical reader

My 2008 pavillion dv9910us notebook no longer recognizes the optical reader (cd drive) any ideas how to fix it since I can't put in restore cd to fix it?

Hi,
First, try the automated fixit from Microsoft on the link below.
Windows 7
Vista
Check if the drive is now listed and working.
If it still iit's still missing, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it is now listed and working.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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All of a sudden my notebook won't recognize the cd/dvd drive.

Just today my cd/dvd drive isn't being recognized. My notebook is HP Pavillion dv6244us, witth Vista Home Premium. The cd/dvd drive is a factory installed one with LightScribe. Under Device Manager there is a yellow ! next to the name. When I double click this it says the following in the device status box: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" I would appreciate any help that you can give.
Thank You
Chris
This question was solved.
View Solution.

Hi Chris,
First, try the automated fixit from Microsoft on the link below.
Vista
Check if the drive is now working.
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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My 2008 pavillion dv9910us notebook no longer recognizes the optical reader

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