My 2009 iMac died 1 day after i purchased a brand new iMac

Fortunately I bought a Time Capsule the same day and peformed a successful backup. Apparently the video card went and Apple said it would cost ~$500 to replace since it is integrated into the system board. I have a 19 inch monitor i got for free - and was trying to explain to my 11 year old that I would buy him a macbook that he could use with the external monitor. I did a demo using my 8 year old's Dell laptop running Windows 7 and my 11 year old started crying at the idea because he thought he'd have to use Windows! I had to change the background image on the dell to Mac screen to convince him it would be ok.

Sucks, but it is in the contract you signed. Within 14 days, return the phone and get a new one, after 14 days, it is a used phone and gets replaced with a used phone. I had this happen to me, felt a bit cheated, but you know what, that phone lasted the entire rest of the contract without issues and continued to work when I passed it on to family.
The only alternative would be to work directly with HTC, the manufacturer of the phone and try to get a new replacement. However, almost every company does exactly what Verizon does in this situation. Since Verizon is keeping to the terms of the agreement you both agreed to, the BBB will not see any problem and not have any reason to act.

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I'm trying to transfer data (docs, emails) from G4 iMac running os 10.3.9 to brand new iMac on 10.8.1 I'm stuck, any help greatly appreciated. (Ethernet or wifi networking are both options if I can figure out how to get the machines to communicate.)

I'm trying to transfer data (docs, emails) from an old G4 iMac running OS 10.3.9 to brand new iMac on 10.8.1 I'm stuck, any help greatly appreciated. (Ethernet or wifi networking are both options if I can figure out how to get the machines to communicate.)

AMoriyama wrote:
I have the old machine backed up onto an external firewire disk but can't hook that up to the new imac as I'm waiting for delivery of a firewire 400/800 adaptor - therefore starting the old machine up as a slave is also subject to the same delay.
I was hoping there might be some way to create a network between the 2 machines (and 2 different versions of the OS) to be able to transfer data across immediately but perhaps I'll just have to wait for my firewire adaptor to arrive.
I don't understand why you're buying a Firewire adaptor, since AFAIK both of your computers have Firewire already built in.
All you need is a firewire cable. Connect the Firewire socket on the old machine to the Firewire socket on your new iMac.
Then start the old machine in Target Mode (i.e. by holding down the T key on its keyboard, while it's starting up, until you see the three-legged T icon hopping around the screen of the old machine.)
At that point you will also see a new icon on the screen of your new iMac. This is the hard drive of your old machine. By clicking on it you can navigate through it any way you like, just as you would normally.
Just drag across whatever you want from the old computer to the new one. This will leave everything on the old computer untouched.
- or use Migration Assistant but in my experience, Migration Assistant isn't very reliable and fails to migrate large amounts of stuff.

Finder is really slow ( 15 sec.) after mavericks update on brand new iMac 27" WITH fusion drive...

When looking up files it's fine, but when trying to save or open anything through ANY program, i.e. Adobe CS6 programs, Microsoft Word, but also Apple software, finder is really slow (15 sec. or more of the same spinning beach ball) after the OSX Mavericks update on my brand new iMac 27" WITH fusion drive... This ***** really bad because it totally disturbs the smooth workflow I bought the iMac for in the first place...
Any suggestions?
Already tried 'clearing the plist file' through terminal; didn't work... Rebooting (obviously), didn't work.
Will there be a fix soon?
It's costing me way to much time waiting for the finder to show it's content when working.
Any official word from Apple on this?

I had a similar problem. Tried repairing disk permissions, tried cleaning up with onyx and applejack with no luck. Finally what did work was simply starting up in safe mode (hold shift key down after restart) and it sorted itself out
Hope this works for you

Does Apple have a trade-in program for 2009 iMac (to purchase a brand new iMac or Mac Pro?

I have an Apple iMac11,1 with 16Gb memory, 2 Tb drive, Superdrive, QuadCore 2.8 I7 processor, ATIU Radeon HD 4850 Graphics board with 512 VRam. I'm considering a new computer (either a new i7 iMac or the MacPro desktop) and was wondering if there is a used market within this community or if Apple has a trade-in program for older iMac's. Does anyone know?

Welcome to Apple Support Communities
There's no a trade-in program, but if you recycle it, you will get an Apple Gift Card with the value of the iMac that you can use to buy a new Mac at an Apple Retail Store or the Apple Online Store > http://www.apple.com/recycling

I just purchased a brand new Imac and ITunes doesn't recognize CD names

Hello,
I come to this forum humbly and with gratitude. These Apple Support Communities have saved my sanity countless times as I was learning Garage Band several years ago.
I recently purchased a new Imac (May '11) to use primarily for Logic recording. I decided to import a few CDs from my collection (all major label artists/store bought CDs). The first CD I placed into the CD drive was not recognized by Gracenote. I thought this was perhaps I was trying to import a CD I purchased outside of the US. However, when I looked up the artist I found their entire collection at the iTunes store.
Now, I'm almost 100% sure this is user error and I'm hoping you can help me. Every CD I place into the CD drive of my iMac is not recognized. I have read many 3-4 year old posts about this same issue, but I have not seen any recent ones. I have read that security settings need to be adjusted and I have experimented with the firewall turned on and off to no avail.
Any insight/advice would be greatly appreciated. If this topic has recently been covered, please excuse my ignorance, I was simply not able to find any current solutions.
Thank you,
Jeff

Hi Diane,
First off, I want to thank you for taking time to respond and help me, I really appreciate it!
I have verified everything in the iTunes Prefs > General, and there is a check next to automatically retrieve CD track names, and yes, my internet connection is active.
Instead of going off of the wireless router, I simply connected my ethernet cable directly to the back of my iMac because I suspected there were some connectivity issues. This move seems to have improved things greatly.
Update: I restarted my iMac and iTunes now seems to be automatically connecting to Gracenote to find the track names. However, various CDs from non US-based artists are still not showing up. What puzzles me is that I am always able to find their entire song catalog and artwork on iTunes if I search for it. Do you have any idea why this might be?
Also, is there a wireless router that you would recommend for iMacs?
Thank you for your digital assitance!
Best,
Jeff

After starting up a brand new 10.8.2 iMac it linked to an older iMac, 15 hrs later I have a duplicate screen of 10.6.8; how to get rid of all that down load and free up the new iMac?

After starting up a brand new imac it down loaded off an older 10.6.8 running imac for 15 hiurs, now I have a duplicate of the older; how to dump all the older stuff and get my new imac?

OK. Log into your migrated account. Open Users & Groups preferences, click on the lock icon and authenticate.
Click on the Add [-] button and create a new account. Make it an Administrative account and name it whatever you want (but not the same as your current account) and set it up to login automatically. Log out of your current account and log into the new account. Now, select your migrated account and click on the Delete [-] button to remove it. Select the bottom option to delete immediately. DO NOT select the option to erase securely.
Now, you can choose to migrate again from your old account but be more selective of what you migrate or you can simply copy over the data you want.

My brand new iMac track pad reverted to a system preference option that doesn't allow gestures to work or be restored, any suggestions?

I purchased a brand new IMac 21 inch a few weeks ago and restored it to my macbook pro. A few days later the gestures on the track pad stopped working. After listening to the advice of apple support and wasting a number of hours without success, I decided to restore the computer to new and start fresh. The outcome was the track pad worked just fine. I noticed the system preferences track pad choice provided options that I didn't have before. All worked fine and of course from their I migrated apps and documents from my time machine. a few days later I plugged my ipod in and noticed the track pad was not working.
Having spent another two hours with apple support, they concluded they would call me back as they agreed that the system preferences setup for the trackpad had reverted to an older version.
I am not certain if migrating the apps folder had anything to do with this and am waiting to hear back. I am tempted to restore the machine to new again and see if that restores the track pad system preferences. If it does I will avoid migrating any files to see how long the track pad works. I have my docs, photos, and other critical folders backed up individually on a separate drive. Let me know if anyone has experienced a similar problem. Thanks!

Have you tried all of these?
1. Pressing the Eject key while opening the iMac.
2. Pressing the Eject key while closing down the iMac.
3. Holding down the Option key while restarting the iMac.
4. Using Disk Utility to try to Mount, Repair and Eject the disk.
5. Holding down the Mouse while restarting the iMac.
6. Pressing the O and F keys while closing down the iMac.
7. Opened Applications > Utilities >Terminal and typed in 'drutil tray eject'.

Brand New iMac unable to read data DVD or eject it.

Hello all,
I'm no good with technology so please bear with me.
I just purchased a brand new iMac a couple of weeks ago, and I'm attempting to run a Data DVD that I got for an online university class.
When put in to the disc drive, one of two things happens:
1) It fails to recognize that there is a DVD in it.
2) It eventually recognizes it (about 5 mins), but then shows nothing on the disc.
after that it is nearly impossible to eject the disc without rebooting the computer or pushing eject a million times and waiting 10 minutes.
Assuming the disc is good (the rest of them are, but I'm getting a replacement just in case), what else can I do?
Thanks.

If it just does it with the one disc the disc is likely bad. Get a replacement disc.
If it does it with multiple discs the drive may be faulty. With a new Mac I'd take it back to the store.

Brand new imac - streaming audio/video skips

Hey all,
I just purchased a brand new imac with snow leopard 10.6.1 on it. When I use any sort of streaming media (pandora, hulu, youtube, etc.) it intermittently slows wayyyy down and skips. I have no problems with this on my other computers (2nd gen macbook, lenovo thinkpad.) This problem occurs in both Safari and Firefox. I have tried changing the frequency channel on my router, to no avail. As a whole, the browsers are slower than I would expect them to be.
Any ideas? This is really aggravating, especially since it's so new.

10.6.2 just dropped less than an hour ago, and includes a fix for this....
http://support.apple.com/kb/HT3874
+this update addresses video playback and performance issues for iMac (21.5-inch, Late 2009) and iMac (27-inch, Late 2009) computers that may occur in some situations while AirPort is turned on+

Brand new iMAC, Mountain Lion installed, dashboard widgets will not download. Webpage times out. Any suggestions?

Just purchased a brand new iMAC and sucessfully performed download and install of Mountain Lion (free upgrade). Discovered that dashboard widgets will not download as webpage times_out in both Safari and Firefox. Already set security to allow downloads from 'anywhere' but with no change. Downloads from anywhere else works fine, just widgets won't work, and I've been trying for several days now. Any suggestions? (firewall is off).

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
1-800-MY-APPLE
(1-800-692-7753)

Can I use Adobe Photoshop CS4 Extended on my brand new iMac? I had PS on my old Mac using the student licensing.

About four years ago, I purchased Adobe Photoshop CS4 Extended while I was in undergrad. I downloaded it to my Mac. Since then, I've purchased a brand new iMac. Can I use this same software? I know it's been four years so the software is very updated, AND my new iMac does NOT have a cd drive. This may all be in vain. I'm just clueless! Thanks!

Emalexander89 you are welcome to install Photoshop CS4 on your new Mac. You can download a fresh copy of the installation files at Download CS6 products.

Brand New iMac 24" internal or external hard drive upgrade to 1TB?

I just purchased a brand new iMac 24" MB325LL with a 320GB hard drive. I currently have 432GB of data on my PC and I would like to upgrade the hard drive to 1TB. I have 2 options and I need your advice:
Option #1 » Cost:CDN*$255*
Buy a Samsung Spinpoint F1 1TB from DirectCanada.com for CDN$155 (tax+shipping included). Get it installed by a certified Apple technician for CDN$100 in Toronto. I doubt I can get it installed for a lower fee.
Option #2 » Cost:CDN*$317*
Buy a LaCie D2 1TB external hard drive with Firewire 800 for CDN$317 (tax+shipping included) either from a U.S. retailer (e.g. iUnitek) or a Canadian one. Prices at Canadian online retailers start from CDN$266 + CDN$37 (13% tax) + CDN$18 (shipping) = CDN$321, which is just CDN$4 more than in the States, taking into account the exchange rate.
So, there you. From the financial point of view, the incentive is to get an internal hard drive, which I don't mind at all. I'd like to install Vista on a 30-40GB partition, if that makes a difference. If I were to get an external hard drive, I would keep all of my data (e.g. music, movies, documents, music, etc) on it and reserve the internal 320GB hard drive for system files and OS.
What would justify paying a premium for an external hard drive other than portability? If I were to get one, I would need to be able to access it not only from my iMac's Vista partition, but also from my HP Vista laptop. Same applies to the internal hard drive. If I were to get a Samsung F1, I would still need to access my mac files from Vista's partition (when I boot into Vista) as well as from my HP Vista laptop (over wi-fi). FYI: I have no use for Time Machine, since I've never deleted a file which I needed to recover..well, maybe once or twice. What I DO need is a utility to synchronize files across machines. Hence, I will need some kind of program to automatically sync my iMac files with my HP laptop files. Currently, I utilize SyncBackSE to sync files between my HP laptop and my PC over Wi-Fi every morning at 6am. Works like a charm.
That's my dilemma in a nutshell. Any comments, suggestions and words of wisdom are welcome.
P.S. I'm also planning on upgrading RAM to 4GB. Newegg.ca is running a promotion (http://www.newegg.ca/Product/Product.aspx?Item=N82E16820227251): $72 CDN minus $20 USD mail-in rebate. It's not related to my question in any way, but some Canadians might find this info relevant.

Well, I don't have the budget for both and as I've already pointed out, Time Machine does not address my needs. It's a great backup solution, but what I need is a synchronization solution. I need to have the same versions of basic files, such as music, photos, documents, and other miscellaneous stuff on my iMac and my HP Vista laptop. Even if I were to get a MacBook in the future, I would still need the same set-up. That way, if something happens to either my iMac or my MacBook, I would always be able to simply copy-paste files from one machine to another. That's, sort of, my version of a perfect backup solution...unless, there's an option to load up files from a Time Machine backup onto a separate one (e.g. MacBook). In the end, Time Machine only partially addresses my need in keeping 2 machines backed up in a sense that it only backs up one of them. My solution kills 2 birds with one stone. I would have 2 syncronized computers (e.g. iMac + HP Laptop, iMac + MacBook) AND both computers would serve as mutual backup sources, since whatever happens to one of them, I would always be able to copy data from the other.
The problem arises when I factor in the sheer number of gigabytes required on the portable computer to mirror everything from the iMac, whether be it a Windows laptop or a MacBook. I would always have more data on my iMac than the available space on a smaller hard drive. I now have 432GB of stuff and I can presume that this number will only grow. Hence, at any given time I would be able to synchronize only the most essential files to the laptop. Ideally, I would need a NAS which would collect = synchronize data from both machines. That way, whenever files get modified, changes would automatically be transferred to the NAS and routed further down the chain to the iMac. It would work both ways, obviously. In that scenario, I don't need to worry about any of the computers, since whichever one fails on me, I would always have a copy of the entire collection of files. Now, that I doubt Time Machine can accomplish.

Brand New IMAC 27 overheats

Greetings to all from Chicago!
Just purchased a brand new IMAC (27 inch, 2.93GHZ QUAD-CORE INTELCORE I7, 8GB 1333MHZ DDR3 SDRAM - 2X4GB, ATI RADEON HD 5750 1GB GDDR5).
Previously had 24 Inch MAC (plastic on the back which is the point of my comparison. It still stand right next to the new one so I can compare.
The new Machine gets so hot that you can burn your hand. I am only running Logic Pro and Internet (same as on the old Machine). Measured via ISTAT PRO, the machine boots at at 25-28 Celsius (CPU temperature), then quickly warms up to 45-50 Celsius. It maxes out at 65-70 Celsius and stays there, NO MATTER which programs are ran. At that point, you can't even touch the top of the computer.
By contrast, my old IMAC 24 inch, stays cool, noiseless and never goes beyond 40-45 Celsius, when the same apps (Logic + intenet) run.
What should I do? Are all new IMACS like this? Is this because of the aluminum back? Shall I return it and wait for next year's model? Exchange? Repair? ( I have Apple Care). Here is how Apple advertised the new IMACS:
Cool, quiet components
"The widescreen iMac display allows more room to separate the two hottest components, the CPU and the GPU. This keeps things cool inside the iMac enclosure. Apple engineers also implemented an intelligent control system that monitors temperatures and delivers just the right amount of airflow to critical components. And the three fans inside iMac have been tuned to be ultraquiet. The result of all this tinkering with heat and sound? A system that operates at 18 decibels when idle — so quiet, you hardly know it’s on.*
Well, the reality is that it is a lot nosier and heats up a lot more than the predecessor, unless I have a defected unit.
Thanks in advance for all the input and recommendations
Cheers,

the components of the imac ARE cool & quiet, compared to other components. but don't make the mistake to think this means the imac is cool: it's an all-in-one-design, which just means it will get pretty hot, that's only natural. still, compared to normal computer components, the imac hardware is pretty cool, but that doesn't mean the case has to be cool. mine can get pretty hot too. I don't burn my hands, but it's painful to keep the hand on it.
as for the temperatures: 40-50 degrees celsius are normal for the CPU temp, everything above seems unnormal to me when your computer is idleling. what you didn't mention was your air temperature. are you dealing with hot weather currently?
anyway, also make sure in activity monitor no process is running wild and uses CPU. remember that the i7 has 8 cores, so 12% CPU usage actually means that one core runs at full speed!
besides that, if you have normal weather and no process runs wild and your CPU temp still goes over 50 degrees, I would call apple and they will likely exchange your imac

Where can I buy a brand new imac g5?

Hi do any of you know where I could purchase a brand new imac g5 from many thanks

This is is the iPad forum. Perhaps posting in one of the desktop computer forums may be a better option.
In any case an iMac G5 is the 2006 model of the All in one. Don't think new versions of those exist anywhere.
If you mean the Last gen Mac Pro (looked like G5 Power Mac) which is the predecessor to the new Mac Pro black cylinder: since apple no longer makes that version, but instead is making the New Mac Pros now, its probably going to be difficult to find a new G5. Unless a computer store happens to have left over inventory.
Price would tentatively be lower, but again finding one is going to be very difficult.

IChat will not launch from my brand new iMac - What do i need to do?

Just purchased a brand new iMac 24". Really nice machine except that iChat will not launch. I click on the icon but it just bounces once and does nothing. Any ideas what i need to do please?

Hi deano68,
Very odd.
OK I think we have at least one app that has not installed properly.
It could also be that a Font is missing. Certain Apple Apps will not launch if Helvetica is not active in the Font Book.
There are two ways to reinstall the Application.
Both are listed here in Ryan's FAQ.
Both methods require that you download the Combo Install and run that as well.
This catches all the iChat Updates that come with OS updates so that iChat and the OS are at the same level.
You might want to try the Combo Update on it's own first before the Reinstall as it often sorts things.
The link in the FAQ to downloads may not work now since the Apple Site has been reorganised.
They are now here http://www.apple.com/downloads/macosx/apple/macosx_updates/
10:11 PM Monday; July 30, 2007

My 2009 iMac died 1 day after i purchased a brand new iMac

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