My 27 inch iMac screen will not hold position when I move it. It just drops back to the lowest position.

My 27 inch iMac monitor tilts forward and will not hold position when I adjust it up.. Is there a tension adjustment for the monitor position?

That is a hardware issue that will be covered under warranty if the machine is a 2012 or later iMac. Bring it into your closest Apple Store or AASP for repair.

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I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

Assuming you bought the song at the iTunes Store, you can go here
http://www.apple.com/support/itunes/
and follow one of the "paths" to get what you need or to an Apple customer support employee. One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
The iTunes app also has a way to report a problem with a purchase. Select iTunes Store in the sidebar (of the iTunes window). Toward the upper right corner, click on your Apple ID. This gets you to your Account Information screen. Find Purchase History and click See All. On that screen, you can select a specific purchase with that problem, and Report a Problem.
If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back...

HT1338 My mail will not delete. When I move it to trash and then delete it within a few minutes it has all bounced back in again. Checked my preference settings and all seems to be in order. Any ideas how to resolve this frustrating problem?

My mail will not delete. When I move it to trash and then delete it, within a few minutes it has all bounced back in again. Checked my preference settings and all seems to be in order. Any ideas how to resolve this frustrating problem?

That sounds like a compatibility issue with an add-on that you have installed, as reported by a number of users in both Firefox 22 and Firefox 23 over the last couple of months. If you would provide a listing of your installed extensions ''(as you were prompted to do when creating this thread)'' maybe one of us can advise you which extension is the mot likely culprit. You will need to re-install Firefox 23 to do further diagnostic testing.
As far as the compatibility of Firefox 23 and Win XP SP3, Mozilla has verified they are compatible and not one user ''(including me on two separate PC's)'' has reported a problem with compatibility.

IMac screen will not come on after sleep

iMac screen does not come on after sleeping for a period of time - twice now from overnight. The back seems to be warm. I have to hold the on button until I hear the drive and system shut down. Then after period of time it will start just fine. ?????

I know that some of the older imacs had overheating problems that caused unexpected sleep. try to keep the display darker and keep the room not too hot. That seems to usually solve the issue.

HT4623 I just updated my phone to ios6 and it says update completed, just a few ore steps and im done but wont let me go beyond that page when i press continue it just goes back to the ios6 screen "slide to update"???

i just updated my iphone to ios6 and now it wont let me use my phone it says i phone was updated there are just a few more steps then im done but it wont let me get past the first screen it just goes back to the slide to update screen....

If you are absolutely positively sure that the password you are typing in is your Apple ID password, I would try once more to enter the password. Be real careful as you type and make sure that Autocorrect is not changing what you are typing.
If no luck try to proceed without entering the password. If you can get the iPad functional go into
Settings > ITunes and App Store and log in there.
If you can log into to your Apple ID there you will also need to go to
Settings > Messages > Send and Receive and enter or check the email at which you want to receive messages,
Also
Settings > FaceTime > check or enter the email address you want to be reached by FaceTime.

TS3274 My ipad display will not function, the screen will not display anything when turned on, you can see that the screen lights up but it is completely black

The screen on my iPad will not display, the screen lightens up when powered on but the screen stays black, any fix for this that I can do at home?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

HT1338 MacBook Pro 13.3: Desktop screen will not come up when turned on. Screen is blank except for an icon of a folder with a question mark on it, in the middle of an otherwise blank screen, laptop making a clicking noise.

My MacBook Pro 13.3 MAC OS X v10.7 laptop will not come up. Blank screen comes up, no color/desktop, etc., only an icon of a folder in the middle of the screen with a question mark on the folder. Laptop making a clicking noise. Suggestions? Thanks!

It's under warranty. Take it in to have Apple fix it.
The "flashing ?" means the machine can't find the start up disk. The clicking noise is a give away that the drive is damaged.

My MacBook screen will not turn off when closed.

I replaced the screen on my 13.3 MacBook, but now when I close the it, the screen does not enter sleep mode like it is supposed to (the Apple logo is still lit, and light can be seen inside the laptop. Also when it is closed, and music is playing- the music does not stop.) I have not called Apple yet (because it is Xmas Eve) but I will as soon as possible. I did a PRAM zap, and tried going through the system preferences. Any help would be great, thank you.

There is supposed to be a small magnet in the lid that triggers the sleep switch when the lid comes down. It sounds like it wasn't installed as part of the screen swap. You can confirm this using a fridge magnet. Place the magnet on the edge of the palm rest just above the Kensinton security slot and it should trigger a sleep response. If it does, that confirms the magnet is missing from the lid.

Ical will not store info, I go to another app, and come back and the info is gone

Ical takes in an event, but after you leave Ical and come back, all the info is gone. Now I notice that there is no info at all in Ical, and it won't load from my info from my Ipad as well.

The Macbook Air is a low end Macintosh for graphics apps and you are asking it to perform a heavy pro workflow using a pro application. The integrated GPU of MBAs is a serious limiter to heavy graphics. Personally I would expect flaky performance with certain operations. In general I recommend that Aperture users choose boxes with independent GPUs and capable of taking 16 GB RAM if necessary.
It will be important to carefully optimize workflow. How much RAM is in the MBA? The most Apple specs is 8 GB but you can check OWC to see if you can go to 16 GB. My Aperture/Photoshop workflow paged out at 8 GB RAM before I upgraded to 16 GB RAM.
You should evaluate whether or not you have adequate RAM:
Look at the Page Outs number under System Memory on the Activity Monitor app before starting a typical Aperture/Photoshop work session and write the number down. Recheck the Page Outs count after working for a few hours and write the number down again. If the page outs change (manual calculation of ending page outs number minus starting page outs number) is not zero your workflow is RAM-starved.
Ignore the pie charts and other info in Activity Monitor because they can be misleading regarding RAM usage. For RAM analysis, manually count page outs before and after a work session.
HTH
-Allen

24" iMac Screen will not turn on. HD runs though?

Has anyone else experienced this issue?
I'm running the latest OSX(leopard) and also have Windows XP (dual boot) installed.
Well seems like the iMac could not stand the stress of my gaming. I was playing HL2 and it just shut down. I had to get the applecare guys to come over and swap out the power supply. The slipped in a beefier one. It had more heat sinks and prongs sticking out of it(way better than the old one). Well, they fixed it and didn't need to swap out the Logic board since it turned on by just replacing the power supply.
Basically I'm using the computer, I'm not gaming or anything and out of no where the screen goes black. Power is good, HD is running, I can even hear my music still playing... Basically, It's as if someone pushed the power button on my LCD.
It came back on after a few bangs and then recently it went out again. Banging won't bring it back and I really don't want to break it. I don't want to have to call the applecare guys on this one hopefully someone out there knows an easy fix. Or maybe just like the power supply I should have switched the Logic board. Maybe it was different and updated as well.
Thanks for all the help.

I am have experienced the same issue for the first time since I've installed the latest OSX(leopard) and ran the latest upgrade.
Basically I can use the computer remotely.
I have not call the applecare people yet.
Hopefully someone out there knows an easy fixl.

I have a 16GB iPhone 3G and my screen will not work. When I have my sim card inserted into the phone calls go through, but I take it out and they don't go through. It was fine one minute and then the screen flashed and now it will not work. any answers?

I own a 16GB iPhone 3G. My father passed it down to me a year ago after he got the iPhone 4. I pressed the sleep/wake button on the top of the iPhone to check the time, and as I did so, the screen flashed on and off and now the screen won't work. Whenever I put my simcard in there calls will go through but I am unable to hear them, but if I take it out calls don't go through. I've tried charging it for a while, connecting to my laptop, holding the sleep/wake button and the home button for 10seconds to restore it, but nothing works. I've looked around and no-one'ed seemed to have this problem. I'd like to know what is wrong with my iPhone ASAP. thanks.

First, update iTunes, then connect the phone to the computer and do a restore. This will also get your iOS up to date. Your phone should operate correctly after doing this, if not, you will most likely need to have the phone serviced or replaced.

My ipod touch will not be recognized when i plug into computer.....the screen displays the itunes logo with a picture of the charger.....will not do anything else. Does anyone have any ideas???

My ipod is not being recognized. I only get a picture of the itunes logo, and the charger. Can anyone help me.

http://support.apple.com/kb/TS1538
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.

I downloaded the new firefox but it says it is not compatible with my MAC. Can I just go back to the old version?

I downloaded the 4.0 version of firefox but when it finished and I tried to open it it told me "You cannot use the Application Firefox with this version of Mac OS X" ...okay so I didnt know that- it just told me to download it. So is there a way to get the old version of firefox back? I don't want to continue using safari if I can avoid it.
Help!

You can get Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html

TS3798 I have a new Ipad, it says I am connected to the internet but will not load . When attempting to go to a web sight, the green bar goes 1/2 inch then nothing

I have a new ipad, it says I am connected to the internet but will not work. When I attempt to go to a web sight the green bar moves 1/2 inch and nothing.
I have a used linksys router that I got from work. I tried connecting with a older ipad and every thing works correctly. any ideas?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I have a 4th generation iTouch and the screen will not slide to unlock. I have tried resetting it. Any tips?

My iTouch touch screen will not work. When I go to unlock it, to slide the thing on the bottom of the screen, it doesn't even seem to sense that the screen is being touched. Also, because of this, I cannot turn it off because the screen doesn't know I'm trying to slide the power off slide on the screen. I have tried holding the power button and the button on the bottom to reset it, but it didn't help. Is there anything else I could try?

If it still does it after a restore, you most likely have a bad screen digitizer. Contact Apple and get it repaired.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

My 27 inch iMac screen will not hold position when I move it. It just drops back to the lowest position.

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