My 3GS iPhone is not unlocked by apple as promised.

I had a 3GS IPhone bought in Italy unlocked from factory but as the battery was leaking I took it to an apple store in the USA And they replaced it (as out of warranty for a flat rate) for a new devise but they explained that, as this devises in the States are under a carrier, I have to wait 24 hours for it to be unlocked, but  as had to leave, now I'm in Venezuela and is not working here. Any suggestions? Thanks

Yes I did restore it, the only answer I had so far was that I can go to any apple store around the world (except for Venezuela of course) but no help meantime I'm here. I just was wandering if this is something that can be done remotely in case I can call or contact somewhere else, because I'm also afraid that any devise from the USA store can give me the same trouble, maybe trying to solve it from here can prove that the devise is really working out of the USA.

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