My 3rd generation apple TV can not connect to iTunes
Unitl recently my 3rd generation Apple TV was working just fine, however starting about a week ago I've not able to watch my purchased shows on itunes. Strangly enough I can watch previews of the same shows I have bought. I have three iPads and a 2008 macbook pro all of which are able to stream my purchased shows from iTunes. The first thing I tried was to reboot the apple TV. Next I unplugged the apple TV and then plugged it back in. After neither of these worked I followed a link to instructions I found on this site from another very similar post. The link is Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support and I followed the outlined proceedure. However, the problem persists. Is it time to call my local apple store, or is there somehting else I can do?
This has been happening to us off and on for the past two evenings. It's obviously an Apple problem. I can access numerous other internet enabled features...and I can even watch the "previews" of the movies I own. It is VERY frustrating to not have access to these purchases when I want. FYI: This is happening on two seperate Apple TV devices in my home. (works fine now...but not last night when we wanted to watch)
Similar Messages
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I can not connect to iTunes from ipad
This what Apple's iTunes specific error codes support article says about that particular error.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
my 3rd generation will not connect to itunes when i plug it up to the computer by USB. i have tried to do it with itunes open and closed. it wont recognize it but it is recognizes in the my computer screen. it even makes a jingle when plugged up. on my ipod i can download music wirelessly from my itunes. other than this issue my ipod works just fine. what should i do?
Try
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem -
I have an iPod Classic 3rd generation and I can't connect with iTunes.
iTunes is updated to the highest update, so it could be that the iPod is too old, but I can't connect my iPhone 4 either so I don't know what the problem is.
It might not hurt to uninstall/remove all Apple related software from your system and download fresh copies from Apple's servers/website.
Use the instructions in this article to help you along with the process.
http://support.apple.com/kb/ht1925
B-rock -
I have 2nd generation apple tv, and this has always worked well with Lion, have now upgraded to Mountain Lion, and now can not connect to itunes, all other things work, can buy or rent films, but can not listen to my music or show photos. Can anybody help please?
I have 2nd generation apple tv, and this has always worked well with Lion, have now upgraded to Mountain Lion, and now can not connect to itunes, all other things work, can buy or rent films, but can not listen to my music or show photos. Can anybody help please?
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I have a 3rd Generation iPod that will NOT connect to our internet connection at home. Message on screen keeps saying it is 'unable' to connect. Yes I have already reset to default factory settings, No we do not have our service encrypted or password protected, anyone else have any other viable suggestions as to how to fix this problem?
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
my 3rd Generation Apple TV will not come just a white flashing light i tried unplugging it for 30 seconds nothing tried the menu button and down arrow that did help as well and suggestion? Thank you I'm not very tech savvy.
Click on the blue link I gave. You would need to hook it to a computer running iTunes using a microUSB lead.
If you have an Apple Store nearby take it there and see if they can sort it out.
It is possible the display resolution is wrong - you could try holding menu and up arrow on remote together for 6 seconds which will make it cycle display resolutions - but only if it is actually working but showing a black screen due to wrong resolution selected. -
I bought my son a 1st generation Ipod touch off of Ebay. We set it back to factory settings and downloaded the newest version of itunes. Whenever he tries to download any apps it says "can not connect to itunes" I have checked the wifi connection and that is working (he can get on safari) and we have the newest version of windows. He was so excited to finally get his first Ipod and now cant do anything with it...please help
Try here:
Can't connect to the iTunes Store
What iOS is on the iPod (Setings>General>About>VERSION)? -
At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store & iTunes just on iPod Face to an error: can not connect to iTunes Store. (Setting... itunes & app store)What's wrong? My apple Id is working on my MacBook Pro as well. And it was working on this iPod before resetting . Just after resetting I can not connect to App Store & iTunes and I can not instal any app even free apps
Try
Can't connect to the iTunes Store -
HT204400 Apple TV can not connect to the server at this time
I keep getting this message when I try to buy or rent movies? I can select movies and watch previews but when trying to buy/rent I get this error message: Apple TV can not connect to the server at this time. I have a great WiFi connection. Help
Apple TV can't connect to the server at this time. Please try later.
This is the message of yesterday . I try to access my account and I can not. What is the problem?
AppleTV 2 -
Unfortunately, I keep getting the error "can not connect to iTunes. Code:0" I've tried rebooting, signing out of my apple ID, can someone please help or advise me on what to do? Many thanks, Ryan
hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo
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I Got an iPad air 2 yesterday and had no problems downloading apps. The pad has been synced to my phone. Today I am unable to download apps on either devise Tried logging out of iTunes on both but now can not connect to iTunes and do not receive an error code.
Thank goodness it's not just me. I also have tried everything from previous forums and nothing works. I logged out and cannot log back in. Even changed password to no avail. How can we find out if this is an Apple problem.
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I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!Hello phonphon,
We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
phone can not connected to itunes bcs the device service is not started so ido not know what can i do!
restart apple mobile device in windows http://support.apple.com/kb/TS1567
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I have a 4s iPhone which I loaded the new Os on last night. Now I can not connect to iTunes. A message comes up saying i need 10.6.3 or later but I am running 10.6.1 as I have an older Mac. Anyone have ideas how to get this to work?
Its not telling you to update your iPad, its telling you you need to download a recent version itunes on your computer.
Go here to download the newest version of iTunes.
http://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com
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