MY 40gb Zen xtra is wigg

All right, i have had my player for a year now. But just recently my "play" button has stopped working. It appears to be jammed. If i press in the button hard my player shuts down. When i turn the power back on, my player freezes. Things have gotten much worse in the past weeks, every time i turn my Zen Xtra on it freezes, or reboots then freezes. It also has a tendency to shut down by itself for no reason. Does anyone have the same problem, or a solution? Remember, the play/pause button is jammed so i cant reboot into the safe mode to erase my firmwire (.20.8). Any help what so ever, such as a repair location or home-made "remadies" would be greatly appreciated.

I have a problem with my Touch "back" button....sometimes it just likes to activate the "random mode" that is SOOO anoyying! I think it's a hardware problem....OUCHIEWOUCHIE

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40gb Zen Xtra Showing 9663mb with nothing on

Hi everyone, I went to add songs to my Zen Xtra, and in MediaSource Organizer it says "Total memory: 383mb Free Memory: 9663mb". The player has NOTHING on it except for the firmware. It has nothing in the Music Library or Data Library.
If I need to reformat, could you tell me how to do so?
Thanks in advance,
syntax

u can try doing Clean-up from the recovery mode. just find the reset button(the manual it should say where it is) push it while holding the play button down. eventualy it will give you a menu of choices to choose from.

HELP PLZ!!! MY 40gb Zen Xtra Wont Turn O

I have had my Zen Xtra for about 0 months now. It was working fine just last night, but now today it doesn't even turn on. Is the battery dead because i always have it recharging? I don't know what to do, i don't want to lose all of my music.Message Edited by apexi303 on 0-3-2005 09:22 PM

apexi303 wrote:
Is it bad that i have the main power always connected to the player? Because thats what i did...
Just to answer that specific question, it's not bad for the player and shouldn't cause any problem.

40GB Zen Xtra-WILL charge in vehicle, but not in house

Alright, I've searched theknowledge base, read posts for half a day, and still have not found this particular twist on this problem. So, I'm gonna post a NEW one! As I said in the subject line, I have a (quote from the upper left corner of my unit) NOMAD JUKEBOX Zen Xtra, a 40 Gb model, aproximately 2 years old, been returned for hard dri've replacement once. It will no longer charge with a wall charger. I have 2 chargers,(as they sent me another when I had my unit serviced) and neither will charge my Xtra. I've tried other brands of uni'versal chargers, still no luck. However, it WILL charge using a uni'versal charger plugged into the cigarette lighter in my vehicle! The only setting it will charge my Xtra on is at 4.5 volts, so I don't get a full charge. Why they didn't make ALL mp3 players charge with the USB cable is beyond me! Any suggestions, ideas, even sympathy will be appreciated!

I have had enough of creative!!!! They say that they wont help me,
"I apologize for the inconvenience, but according to the information
provided, this product is either EOSL (End of Service Life), or you are
beyond your complimentary e-mail support period."
Obviously it has been like two years!!!
What is the point in there being a support group if most of the really big problems occur after the warranty.
Next time ill go with ipod.
I am on the bandwagon for the class action lawsuit.

40GB Zen Xtra Harddisk Prob

I've had my Zen since January and its been brilliant, took a while to get here due to middle-man company but great nontheless. Well, till today however; I was out with the Zen yesterday when suddenly the battery died, first time its happened but it didn't bother me. Charged it today and then went to turn it on to access my music, much to my dismay it stalled on loading up the mp3 player, pausing on the EAX screen. After about 2 minutes it loaded up the Rescue Mode screen, I tried rebooting it. Same problem, I tried cleaning it - nothing happened. I tried reloading the OS - 'Harddisk Problem'. I eventually after trying to update the firmware which didn't change a thing did the unholy task of formatting the disk ... again 'Harddisk Problem'.
Now I've contacted the company I bought it from AND Creative over this problem and I'm fearing its going to have to be sent back at the very least. Which isn't exactly the best scenario seeing as I'm heading to London next week, but anyway, if anyone knows of any way this can be fixed or if the the reason is quite obvious, please leave a post =)
Cheers.

I've actually just read up on a site about this problem and scarily enough it was suggested a bit of brute force or shaking of the player may be advisable. I tried my hand at holding it at arms left and twisting my wrist from side to side, the other more drastic technique was to place the Zen on a surface, hold it, and give it a sharp tap on the side. The latter proved more effecti've and the annoying catching noise ceased to continue.

40gb zen xtra h

so just recently i turned on my zen
and to my surprise it gets to the main menu and just freezes
this happened out of nowhere and something similar happened when i had the 30 gb
can anyone help me out as to what i should do?

Can you get into rescue mode? See the FAQ post for details.

Zen Xtra 40gb probl

I have a 40gb zen xtra and when its charged or plugged into the charger and it trys to come on,the creative logo screen will flash up and then the EAX screen will come up then the players screen just goes off and repeats the process until the battery is dead or i unplug it. Anyone know how to fix this problem so i can use my mp3 player?

Shauna Mahana,
Have you try running Cleanup function from the player Rescue mode? It might help with the file transfer.
Jason

Nomad Jukebox Zen Xtra - Fro

Please help me save my Zen Xrtra!
I previously updated the firmware on my Zen Xtra to version 2.0.03 so that it would be recognized by my new computer which is running Vista. All went well and I was able to sync the Zen Xtra with all my music without a problem.
The other day when I ran the sync again in order to update the Zen Xtra with some new music all seemed to go fine until I disconnected the player from the computer. Upon doing this the Zen Xtra froze up. It now won't bootup. It gets to the "EAX" screen and just sits there. I tried reconnecting it to the computer but the computer no longer recogizes the player.
I figured I'd have to update the firmware again. So I went to another computer running XP with Windows Media Player 0 on it because that's how I did it before. However, this computer didn't recognized the Zen Xtra either.
I paid way too much money for this 40GB Zen Xtra to trash it. Can someone PLEASE help me get it working again.
Thanks

Hi Maclen,
Try a Clean Up, Reboot to see if it hel
ps.
Refer to the article below to access the Recovery Mode.

Nomad Zen Xtra prob

Well, I just emailed support again but overlooked the (faster?) forums until now. Maybe someone can help me out... ------- EMAIL SENT -------- Hi, I emailed the customer support a while ago and got a generic reply as how to reset my mp3 player's OS. *This is not a software problem, it is a hardware problem... I want to send my Nomad Zen Xtra in to Creative to get it fixed and I will pay for the repairs.* Here is an original copy of the message: Hello, about a year ago I purchased my Creative Nomad Zen Xtra. Only a couple months into using it, I dropped the MP3 player on the headphone jack where my headphones were plugged in and the sound stopped working correctly. I think maybe that the soldering that is keeping the headphone jack on the circuit board is messed up or disconnected. Some sound does come out of one earphone when I wiggle the plug around a bit. How much do you think this would cost me? The player is no longer under its one year warranty, either. Thanks in advance. - Steve ----- Originally answered by Technical Support, Creative Labs Americas ----- Thanks, Steve-oMessage Edited by Jeremy-CL on 0-2-2005 0:08 AM

<EM>I?ve posted it before, but here we go again</EM>:
Two or three months after buying my 40GB zen xtra, the same thing happened to me. I deduced it was a battery problem and prepared myself to expand U$29 on a new one (I li've in Rio and it would be impossible for me to send it back for warranty). While I was looking for the new battery, I kept using it in my job and at home, with the power cord hooked up. I did it some times and one day, without any apearent reason, it started to charge the battery and ever since it never happened again. I friend of mine mentioned that these Li-Ion batteries can have this kind of problem. By that time, he suggested some charging manouveres to recover it but it was no needed. What I suggest you is to keep trying to charge it. You may be as lucky as me!

WMP and Mediasource will not recognise Zen Xtra with Playsfors

?I, like many people apparently, have been attempting to sync my Creative Labs 40GB Zen Xtra (firmware 2.0.03 - Playsforsure enabled) ) with my music files on my computer using either WMP0, or Mediasource with the Playsforsure Plugin installed. Even Explorer would be cool- but nothing recognises it.
?The problem I am having is that when I plug in the Zen, windows recognises the player as "MTP Media Player" and offers to start WMP for me, but when I get into WMP it doesnt see the Zen. The device shows in Device Manager under "Windows Portable Devices/NOMAD Jukebox Zen Xtra" but nothing else on the system recognises it- not Explorer, not WMP, now Mediasource with the Plugin. ?I have attempted to run "Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players" but unfortunately everytime I try it says it cannot detect the player and will not install- It?says[color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Setup will now install the necessary drivers to enable your device to be detected."
After?installing the correct driver itself it comes back and asks me to plug in the device and when I do and click next it says
[color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Please ensure your portable device is connected and switched on.[color="#ff0000"]?[color="#ff0000"]If your player is not enabled with Microsoft's PlaysForSure,[color="#ff0000"]please ensure that Zen Xtra PlaysForSure Firmware is properly installed before running this Setup program."? The correct firmware IS installed according to the "about" screen on the player itself.
I have gone thru the steps to edit the permissions in the registry under "enum/usb" as suggested in another thread by Daniel-CL, and still this does not fix it. Then as suggested by [color="#ff6633">SSR, I?tried reinstalling MediaSource first, followed by the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players.
(Still wouldnt let me install it)?
Oh, and I tried hooking it into my XBox 360, which Microsoft says will recognise a PlaysForSure enabled Zen Xtra. It wont recognise it either. So basically the player just sits in Device Manager and taunts me. It's there. It pops up when I plug it in. When I try to run a program that should recognise it, the little arrows on the player even light up for a moment to show communication with the program. But alas... nothing. I'm going crazy here.Did I miss something?

I had a similar problem with my Zen Touch, but the only symptom was not being able to install MediaSource or the Software Suite. I got the same messages that you did. I was able to use Windows Explorer to add/edit/remove files, but I wanted the Zen Media Explorer so that I could create playlists. After about 2 days of research and trial and error, I ended up fixing it by uninstalling/reinstalling the drivers.
If you don't know how to do that, here are instructions...
I'm using XP SP2, btw, so if you're using another version of Windows, it might be slightly different...
) With the Zen connected, Right-click on "My Computer"
2) Select "Properties"
3) Click on the "Hardware" tab and select "Device Manager"
4) Right Click on "MTP Device" (or MTP Media Player) and select "Uninstall"
5) Disconnect the player from the computer, wait about 5 secs, and reconnect.
When you reconnect it, the drivers will be reinstalled. Try running the setup again after that.
If that still doesn't work, look for random optional Windows updates, maybe?...esp. PlaysForSure, WMP, or USB/mobo/INF/Chipset driver updates...or maybe when it says "Setup could not detect and portable device on your system. Setup will now install the necessary drivers to enable your device to be detected," it actually <i>is</i> doing something, but it isn't apparent until you reinstall the driver. To be honest, I just don't know. The computer I'm using is only a few months old and I didn't have any problems installing on an older computer.
Oh well. I hope that fixes your problem.
As far as the problem with the 360 connectivity, I'm sorry I can't help you there.Message Edited by potestasx on -03-2006:28 PM
Message Edited by potestasx on -03-2006:45 PM

Zen xtra- problems with the wh

I have a 40gb zen xtra. The wheel has always given me a bit of a problem but moreso recently. Often when I click it to select an artist (or anything, it happens randomly, but frequently) it doesnt perform that function but instead pauses the song thats currently playing. If I press it enough times, eventually it will work, sometimes it changes the song if i press it too many times. This has happened for a long time but now is happening more frequently.
Also, and this just started happening, never has before, when i try to scroll up or down by holding it, it will stop and I'll have to release it and push it back up or down in order to continue.
Anyone else have these problems and is there a solution?Message Edited by Wolfe on 02-07-200706:2 PM

b
ump

Nomad Jukebox Zen Xtra car accessor

Simple question:
I have a 40GB Zen Xtra and I was wonderign what accessories I would need to purhsase in order to properly hook the device to my car stereo. My car does not have a tape player which was used back in the day to hook up the portable CD players etc. It has s single CD player etc.
Thanks

http://www.nomadness.net/modules.php...+Jukebox+Zen#2

Zen xtra playlist wipe

My girlfriend recently got a 40gb Zen Xtra and when she tries to put a new song in an already existing playlist using mediasource it replaces the whole playlist, or if she drags and drops 4-5 songs it replaces the whole playlist, and, when she disconnects the player from the computer and looks in the playlist there is only one song there, even though all of the songs she dragged and dropped appeared in the list in mediasource....
I already own the 60gb version, and have never had this problem, though admittedly I rarely use playlists....
I have checked the settings on the player, and it is not set to delete the current "now playing" list when songs are added...
Any ideas?!?!

drmtb97 wrote:
My girlfriend recently got a 40gb Zen Xtra and when she tries to put a new song in an already existing playlist using mediasource it replaces the whole playlist, or if she drags and drops 4-5 songs it replaces the whole playlist, and, when she disconnects the player from the computer and looks in the playlist there is only one song there, even though all of the songs she dragged and dropped appeared in the list in mediasource....
First thing to check is you have the latest version, 3.30.3.
Ordinarily I "transfer" tracks to the playlist with the arrows, although I'm not using an Xtra. Have you tried this method?
I already own the 60gb version, and have never had this problem, though admittedly I rarely use playlists....
I have checked the settings on the player, and it is not set to delete the current "now playing" list when songs are added...
Any ideas?!?!
If playlists are not reflecting what's in MediaSource this could indicate some library problem as well. You ought to try a disk cleanup from rescue mode.

Zen Xtra Backlight doesn't turn off, OS free

A problem started today where my 40gb Zen Xtra can no longer get past the EAX screen, and stays lit the entire time. I'm unable to turn it off except by removing the battery, and as soon as I put the battery back in, it automatically turns back on and freezes again. I reset, then I went to recovery mode and cleaned up the OS, but the same problem persists.
I notice that at some point from the time the player turns on to the time it freezes, I feel my hard dri've stop vibrating, and I wonder if that has anything to do with it.
Any suggestions or ideas?
Thanks!

my zen xtra has done the same thing. it wont turn off. it wont go any further. i have gone to the rescue mode and tried all the options except reloading the os because i am afriad then i wont even have a os since it wont connect to my computer thru USB either. this is the second time i have had a major problem with it. the first time it completely failed on me and went to rescue mode everytime i turned it on. i eventually had to get a rma for it because the hard dri've had failed completely. will i need to do that again cause i have looked at every piece of advice available and nothing has helped.

Zen Xtra won't connect to WinXP after firmware and driver upda

I have 40GB Zen Xtra on which I've installed the .20.08 firmware. I've also installed driver update .30.03 on WinXP. Immediately after doing that, my Zen refused to connect to the system. Normally, I'd get the 2-tone "device-connected" alert from the system after plugging it in. Now I get a single tone, repeated 3 times quickly and the Zen is inaccessible. (I do get the normal "device disconnected" sound when I unplug it or power it off). The player works fine, otherwise--I just can't sync it to the library on my PC. Anyone know what's up with this?

Well, that doesn't help. I uninstalled every Creative thing--the driver, MediaSource, etc--restarted the computer and installed the .30.03 version;? no joy, same symptoms. I uninstalled that, restarted? my machine and installed the .20.04c version driver, which seems to be the latest WHCL certified one. No change.
I strongly suspect the firmware now. I'm tempted to "Reload OS" diag option, but if the drivers don't work, I'll be stuck with a completely useless device.

MY 40gb Zen xtra is wigg

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