My 42" designjet 5500ps with UV ink works great on everything except Frontlit banner vinyl.
When trying to print on Frontlit Scrim vinyl banner #CG439A my UV ink puddles and runs and will not dry. Specs say this media can be used with UV ink but I must be doing something wrong.
This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Enterprise Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
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That said, hopefully this support article is what you need:
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While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Here is the very lengthy report it is generating AFTER the crash-
Process: Safari [662]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 3.0.4 (5523.10.6)
Build Info: WebBrowser-55231006~1
Code Type: X86 (Native)
Parent Process: launchd [98]
Date/Time: 2007-12-19 11:17:06.557 -0800
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000008
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.WebCore 0x96871876 WebCore::Frame::page() const + 6
1 com.apple.WebCore 0x969edac2 WebCore::FrameTree::isDescendantOf(WebCore::Frame const*) const + 34
2 com.apple.WebCore 0x969ed99d WebCore::FrameLoader::submitForm(WebCore::FrameLoadRequest const&, WebCore::Event*) + 109
3 com.apple.WebCore 0x96cb65ad WebCore::FrameLoader::submitForm(char const*, WebCore::String const&, ***::PassRefPtr<WebCore::FormData>, WebCore::String const&, WebCore::String const&, WebCore::String const&, WebCore::Event*) + 1197
4 com.apple.WebCore 0x969eb1f0 WebCore::HTMLFormElement::submit(WebCore::Event*, bool) + 496
5 com.apple.WebCore 0x969eaf0c WebCore::HTMLFormElement::prepareSubmit(WebCore::Event*) + 188
6 com.apple.WebCore 0x96985e2b WebCore::HTMLInputElement::defaultEventHandler(WebCore::Event*) + 1787
7 com.apple.WebCore 0x968fb703 WebCore::EventTargetNode::dispatchGenericEvent(***::PassRefPtr<WebCore::Event>, int&, bool) + 739
8 com.apple.WebCore 0x968fb390 WebCore::EventTargetNode::dispatchEvent(***::PassRefPtr<WebCore::Event>, int&, bool, WebCore::EventTarget*) + 160
9 com.apple.WebCore 0x968fb2ad WebCore::EventTargetNode::dispatchEvent(***::PassRefPtr<WebCore::Event>, int&, bool) + 61
10 com.apple.WebCore 0x96984854 WebCore::EventTargetNode::dispatchUIEvent(WebCore::AtomicString const&, int, ***::PassRefPtr<WebCore::Event>) + 212
11 com.apple.WebCore 0x968fbb9e WebCore::EventTargetNode::defaultEventHandler(WebCore::Event*) + 302
12 com.apple.WebCore 0x9698591f WebCore::HTMLInputElement::defaultEventHandler(WebCore::Event*) + 495
13 com.apple.WebCore 0x968fb703 WebCore::EventTargetNode::dispatchGenericEvent(***::PassRefPtr<WebCore::Event>, int&, bool) + 739
14 com.apple.WebCore 0x968fb390 WebCore::EventTargetNode::dispatchEvent(***::PassRefPtr<WebCore::Event>, int&, bool, WebCore::EventTarget*) + 160
15 com.apple.WebCore 0x968fb2ad WebCore::EventTargetNode::dispatchEvent(***::PassRefPtr<WebCore::Event>, int&, bool) + 61
16 com.apple.WebCore 0x96ba9f4c WebCore::EventTargetNode::dispatchMouseEvent(WebCore::AtomicString const&, int, int, int, int, int, int, bool, bool, bool, bool, bool, WebCore::Node*, ***::PassRefPtr<WebCore::Event>) + 508
17 com.apple.WebCore 0x96baa325 WebCore::EventTargetNode::dispatchMouseEvent(WebCore::PlatformMouseEvent const&, WebCore::AtomicString const&, int, WebCore::Node*) + 165
18 com.apple.WebCore 0x969cb352 WebCore::EventHandler::dispatchMouseEvent(WebCore::AtomicString const&, WebCore::Node*, bool, int, WebCore::PlatformMouseEvent const&, bool) + 114
19 com.apple.WebCore 0x969f48d6 WebCore::EventHandler::handleMouseReleaseEvent(WebCore::PlatformMouseEvent const&) + 694
20 com.apple.WebCore 0x969f4529 WebCore::EventHandler::mouseUp(NSEvent*) + 393
21 com.apple.WebKit 0x91f7e7dc -[WebHTMLView mouseUp:] + 220
22 com.apple.AppKit 0x90572e39 -[NSWindow sendEvent:] + 5520
23 com.apple.Safari 0x000329d3 0x1000 + 203219
24 com.apple.AppKit 0x9053fa2c -[NSApplication sendEvent:] + 2766
25 com.apple.Safari 0x000324a8 0x1000 + 201896
26 com.apple.AppKit 0x9049d705 -[NSApplication run] + 847
27 com.apple.AppKit 0x9046a9ba NSApplicationMain + 574
28 com.apple.Safari 0x00002876 0x1000 + 6262
Thread 1:
0 libSystem.B.dylib 0x960aeace _semwaitsignal + 10
1 libSystem.B.dylib 0x960d8ced pthreadcondwait$UNIX2003 + 73
2 com.apple.WebCore 0x9686003f WebCore::IconDatabase::syncThreadMainLoop() + 239
3 com.apple.WebCore 0x9685b635 WebCore::IconDatabase::iconDatabaseSyncThread() + 181
4 libSystem.B.dylib 0x960d8075 pthreadstart + 321
5 libSystem.B.dylib 0x960d7f32 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x960a78e6 machmsgtrap + 10
1 libSystem.B.dylib 0x960af0dc mach_msg + 72
2 com.apple.CoreFoundation 0x93ead0fe CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x93eadd38 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x921b97ba CFURLCacheWorkerThread(void*) + 396
5 libSystem.B.dylib 0x960d8075 pthreadstart + 321
6 libSystem.B.dylib 0x960d7f32 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x960a78e6 machmsgtrap + 10
1 libSystem.B.dylib 0x960af0dc mach_msg + 72
2 com.apple.CoreFoundation 0x93ead0fe CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x93eadd38 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x94c83560 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
5 com.apple.Foundation 0x94c2004d -[NSThread main] + 45
6 com.apple.Foundation 0x94c1fbf4 _NSThread__main_ + 308
7 libSystem.B.dylib 0x960d8075 pthreadstart + 321
8 libSystem.B.dylib 0x960d7f32 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x960f6f5a select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x960d8075 pthreadstart + 321
2 libSystem.B.dylib 0x960d7f32 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x960a78e6 machmsgtrap + 10
1 libSystem.B.dylib 0x960af0dc mach_msg + 72
2 ...romedia.Flash Player.plugin 0x18159341 memcopy_mmx + 709497
3 libSystem.B.dylib 0x960d8075 pthreadstart + 321
4 libSystem.B.dylib 0x960d7f32 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x960a792e semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x960d91e6 pthread_condwait + 1267
2 libSystem.B.dylib 0x9611ec4b pthreadcondwait + 48
3 ...romedia.Flash Player.plugin 0x18020572 0x17c91000 + 3732850
4 ...romedia.Flash Player.plugin 0x18057e68 Flash_EnforceLocalSecurity + 124992
5 ...romedia.Flash Player.plugin 0x1802081c 0x17c91000 + 3733532
6 libSystem.B.dylib 0x960d8075 pthreadstart + 321
7 libSystem.B.dylib 0x960d7f32 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x960a792e semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x960d91e6 pthread_condwait + 1267
2 libSystem.B.dylib 0x9611ec4b pthreadcondwait + 48
3 ...romedia.Flash Player.plugin 0x18020572 0x17c91000 + 3732850
4 ...romedia.Flash Player.plugin 0x18057e68 Flash_EnforceLocalSecurity + 124992
5 ...romedia.Flash Player.plugin 0x1802081c 0x17c91000 + 3733532
6 libSystem.B.dylib 0x960d8075 pthreadstart + 321
7 libSystem.B.dylib 0x960d7f32 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x96cb6114 ecx: 0x00000006 edx: 0x0044dc84
edi: 0x00000000 esi: 0x0043c8b8 ebp: 0xbfffe9e8 esp: 0xbfffe9e8
ss: 0x0000001f efl: 0x00010286 eip: 0x96871876 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000008
Binary Images:
0x1000 - 0x12efef com.apple.Safari 3.0.4 (5523.10.6) <53d219fd878088543fd2e1af460bed18> /Applications/Safari.app/Contents/MacOS/Safari
0x176000 - 0x184ff8 SyndicationUI ??? (???) <8adc35e1eb5001dead3c18ee25f2e8db> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x193000 - 0x1a9fe7 com.apple.CoreVideo 1.5.0 (1.5.0) <c7569b68e54114da815e9c55299fe3a4> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x51a000 - 0x600ff7 com.apple.RawCamera.bundle 2.0 (2.0) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7f2000 - 0x7f7ff3 libCGXCoreImage.A.dylib ??? (???) <978986709159e5fe9e094df5efddac1d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x162b6000 - 0x162b6ffe com.apple.JavaPluginCocoa 12.0.0 (12.0.0) <02a9f23a8bfc902c32ac0adfb66d6816> /Library/Internet Plug-Ins/JavaPluginCocoa.bundle/Contents/MacOS/JavaPluginCocoa
0x16e01000 - 0x16e08ffd com.apple.JavaVM 12.0.0 (12.0.0) <44b9536fe4d7c7fcb3506adb695a180f> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
0x17129000 - 0x1712aff3 ATSHI.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x17c91000 - 0x1828eff3 +com.macromedia.Flash Player.plugin 9.0.115 (1.0.4f60) <9fa57b6dc7ff4cfe9a518442325e91cb> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
0x183cf000 - 0x186e0fe2 com.apple.QuickTime 7.3.1 (7.3.1) <697ff9cc466d4388840c3b733af9c6d7> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x1879e000 - 0x187bdfed com.apple.audio.CoreAudioKit 1.5 (1.5) <82f2e52c502db7f3b32349a54209a0fe> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x8fe00000 - 0x8fe2d883 dyld 95.3 (???) <81592e798780564b5d46b988f7ee1a6a> /usr/lib/dyld
0x90003000 - 0x90021ff3 com.apple.DirectoryService.Framework 3.5 (3.5) <899d8c9ee31b004a6ff73dab88982b1a> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x90022000 - 0x90146fe3 com.apple.audio.toolbox.AudioToolbox 1.5 (1.5) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x90147000 - 0x90147ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x90148000 - 0x9017efef libtidy.A.dylib ??? (???) <e4d3e7399fb83d7f145f9b4ec8196242> /usr/lib/libtidy.A.dylib
0x9017f000 - 0x9019dfff libresolv.9.dylib ??? (???) <54e6a08c2f108bdf5916fb483d51961b> /usr/lib/libresolv.9.dylib
0x9019e000 - 0x901f8ff7 com.apple.CoreText 2.0.0 (???) <7fa39cd5bc847615ec02e7c7a37c0508> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x902ee000 - 0x90315fff libcups.2.dylib ??? (???) <5521498e8902ddd0b15cfaa7db384e29> /usr/lib/libcups.2.dylib
0x90316000 - 0x90395ff5 com.apple.SearchKit 1.2.0 (1.2.0) <277b460da86bc222785159fe77e2e2ed> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x90396000 - 0x9039cfff com.apple.print.framework.Print 218 (220) <c35172175abbe554ddadd9b6401351fa> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9039d000 - 0x9039dff8 com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9039e000 - 0x903a5fff com.apple.agl 3.0.9 (AGL-3.0.9) <7dac4a7cb0de2f6d08ae71c1249379e3> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x903a6000 - 0x903b4ffd libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
0x903b5000 - 0x903b5ffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x903b6000 - 0x903d5ffa libJPEG.dylib ??? (???) <0cfb80109d624beb9ceb3c43b6c5ec10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x903d6000 - 0x90420fe1 com.apple.securityinterface 3.0 (32532) <f521dae416ce7a3bdd594b0d4e2fb517> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x90421000 - 0x90457fff com.apple.SystemConfiguration 1.9.0 (1.9.0) <7919d9588c3b0d556646e555b7193f1f> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x9045e000 - 0x90463fff com.apple.CommonPanels 1.2.4 (85) <ea0665f57cd267609466ed8b2b20e893> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x90464000 - 0x90c5efef com.apple.AppKit 6.5 (949) <f8d0f6d0bb5ac092f48f42ca684bdb54> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x90c5f000 - 0x9106ffef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x91070000 - 0x91119fff com.apple.JavaScriptCore 5523.10.3 (5523.10.3) <9e6719a7a0740f5c224099a7b853e45b> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
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0x944b6000 - 0x944c2ff5 libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x944c3000 - 0x944c4fef libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
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0x9535c000 - 0x953b5fff libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x9541c000 - 0x957dafea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
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