My 4355 officjet will not recognise a new black cartridge when inserted

Question

Hey ,  Thanks for getting back to me regarding this issue.  Because the troubleshooting steps provided failed to resolve this black cartridge detection issue, a new black cartridge will need to be inserted in your product to verify if the cartridge you're currently using is defective or not. If a new black cartridge resolves your issue, then the current cartridge is defective. If the current cartridge is a Genuine HP Cartridge it will have a warranty date on it and will be entitled as per the cartridge warranty to a replacement through HP.  If a new cartridge fails to resolve this issue then the printer will need to be replaced.   Please respond to this post with the result of trying a new cartridge in the printer. Best of luck!

Answer 1

Hey , Welcome to the HP Support Forums!I understand that your HP Officejet 4355 All-in-One Printer is prompting for the right cartridge to be installed, after you inserted new cartridges in your machine. I would like to assist you today with resolving this cartridge detection error. Thank you for including the troubleshooting steps that you have attempted prior to reaching out for support. At this time there is either a dirty cartridge contact in your machine that may be blocking your printer from detecting the new cartridge as installed. There is also a chance that the new cartridge is defective. Therefore, I am going to have you perform some standard cartridge troubleshooting steps below to isolate this issue and resolve this issue.   Step 1: Remove Cartridges:  NOTE:  If the product is off when you open the print cartridge door to access the print cartridges, the product will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely on the right side when you try to remove them. 1. Make sure the product is turned on. The On button is lit when the product is on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product.  3. Wait until the print carriage is idle and silent, and then lightly press down on the right  print cartridge to release it. Please remove just the right (Black) cartridge. (1) Print cartridge slot for the tri-color print cartridge(2) Print cartridge slot for the black and photo print cartridges 4. Pull the print cartridge towards you out of its slot. - Source  Step 2: Check for Packaging on Cartridge: With the cartridge removed from the printer, we are now going to check the right (Black) cartridge for any remaining packaging that may be causing cartridge detection issues.  Make sure that the plastic tape is removed from the cartridge by using the pink pull tab.   (1) Copper-colored contacts(2) Plastic tape with pink pull tab (must be removed before installing)(3) Ink nozzles under tape NOTE:  Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.  Once the packaging has been confirmed as removed from the new cartridge, please proceed to the next step.  - Source   Step 3: Clean the Cartridge Contacts: Gather the Following Materials:  Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. Tip: Coffee filters are lint-free and work well for cleaning print cartridges.  Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). Caution: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP All-in-One.  Perform the Clean:  1. Inspect the print cartridge contacts for ink and debris buildup. 2. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 3. Hold the print cartridge by its sides. 4. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes.   5. Leave the cartridge outside of the printer. 6. With the printer ON, disconnect the power cable from the rear of the printer 7. Examine the right cartridge slot inside of the printer. If you see debris or ink buildup please clean the cartridge slot. Allow the right slot to dry.  8. Plug the power cable back in. Your printer should start back up on its own.  Once the cartridge and slot have been cleaned, please proceed to the next step.  - Source   Step 4: Install Cartridge:  1. Slide the print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.  2. Close the print cartridge door.   Once your cartridge has been installed, please test printing to confirm that the cartridge detection issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!