My 4G LTE speed on Droid Razr MAXX HD is abysmal in Washington DC Area

Started with HTC Thunderbolt on 4G at 30Mbps 2 years back and now down to 0.35 Mbps on Droid Razr MAXX HD. I used to boast around the speeds on my phone with my AT&T friends and now its vice versa. Verizon 4G LTE speed is more pathetic than T-mobile or AT&T 3G speeds. My phone would drop data connections all day long in the office and this didn't happen before, it had started recently. I tried various resets, almost 5 Sim card replacement from their store and still no good. Opening a ticket with them is like spending 2 hours of troubleshooting before they even listen to you. Cannot stream videos, cannot watch anything on my phone, hell its up to the point that I just cannot use data services at all. The only place I get better 4G LTE is in Loudoun county at my home. The speed is consistently around 19-20 Mbps. Its only when I come to DC downtown or Rockville the phone is almost unusable. I don't know when will they hear me or I might have to just walk away and never recommend verizon to anyone for their pathetic wireless service (couldn't justify the price that I pay for their "Reliable"???? service). Is anyone else having issues with their phones or is it just me ?

Nitspatel wrote:
Ann154 , Did not receive any messages ? What are you referring to?
I was writing to bobbys_vzw even though I was specifically replying to your post on the Verizon Wireless Community forum. If you sent them a DM (Direct Message), then they need to log in under their individual username and check their Communications tab for your message to them. The reps are replying to the customers on here with a group username which shouldn't be used for sending DMs to. The follow up on this community is iffy at best and it definitely doesn't help if the reps NEVER login with their individual username and only see the community through the "rose-colored glasses" window the Verizon Wireless Customer Support username presents to the members of the Verizon Wireless Social Media Team.

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Just bought a new Droid Razr Maxx yesterday. WI-FI doesn't work at all.

Bought a new Droid Razr Maxx yesterday 9/23/12. Everything on it works just fine, except Wi-Fi. My phone doesn't even search for networks. I bring up the wi-fi menu and it's just blank. I hit scan and nothing happens. I restarted my phone a few times and it finally brought some up (although they're gone now) and when I tried to connect it would just practically ignore my requests. I'd enter the password in, hit "connect" and absolutely nothing would happen. This isn't just a problem with my home router, It doesn't find/recognize any wireless networks at my major university either. I've never had an issue like this. What can I do? Maybe I should just take it back to my local Verizon store?
Thanks!

To do a Soft Reset You Hold the Volume Down and the Power at the Same Time till the Phone Shuts off let go of the Buttons and the Maxx will re-power itself up.. Give the Wi-Fi another Shot
Here is how to set up your Wi-Fi and since your New to this OS on this phone have a Look at this Link for some Extra Advice: On the Link your Going to it also has Via PDF the Owners Manual witch is really Informative.. B33
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
How do I set up and troubleshoot Wi-Fi issues?
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Note: The DROID RAZR will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
Quick links
Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users
Activate Wi-Fi
Obtain the MAC address
Using Mobile Hotspot
Wireless Lan Supported Specs
Set Wi-Fi to work smarter, not harder
Troubleshooting
Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.
Ruckus WiFi router issue
Activate Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
From the home screen press the menu key.
Tap Settings.
Tap Wireless and networks.
Touch the Wi-Fi check box to turn Wi-Fi on.
The phone will scan for available wireless networks.
Tap Wi-Fi settings.
The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
Obtain the MAC addressTo obtain the MAC address:
From the applications tray, tap Settings.
Tap About Phone.
Tap Status and scroll to Wi-Fi Mac address.
Using Mobile Hotspot. Click here to learn more.
Wireless Lan Supported Specs
802.11b/g/n
WEP
WPA/WPA2 PSK
802.1x EAP
Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
From the Home screen, press the menu key > Settings.
Touch Wireless & networks > Wi-Fi settings.
Press the menu key > Advanced > Wi-Fi sleep policy.
Touch When screen turns off.
TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click here for full details.Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Cannot connect to certain web sites using HotSpot
A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
Work around: Change the default gateway address on the router as follows:
Login Router through Browser: http://192.168.20.1
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from 192.168.20.1 to
192.168.0.1
Change :"Starting Address" from 192.168.20.2 to 192.168.0.2
click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
Scroll down to the bottom of the Wireless Settings screen and select Apply.
Cannot connect using Netgear WNR3500
If you are unable to connect try we changing the router security to something even more secure than WEP, (i.e. WPA or WPA2).
For Android 4.X (Ice Cream Sandwich) users.
TURN WI-FI POWER ON OR OFF
Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
WI-FI SEARCH & CONNECT
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
Touch Menu > System settings > Wi-Fi.
Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
WI-FI HOTSPOT
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
Network SSID: Enter a unique name for your hotspot and touch Next.
Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Securitytype, and entering the correct Password.

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

After I unplug headphones, the speakers no longer work until rebooted. Anyone else experience this? Also had the same issue on the Droid Razr Maxx.

Ahh. We can still help find the culprit, TeaParty14. Do you have any 3rd party applications installed to play your music? Are you able to hear any audio if you plug the headphones back into the phone instead of rebooting? Any audio for calls through the phone direct or through speakerphone?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Droid razr maxx

I have an Apple Airport Extreme and am trying to utilize the wirelss function with my Droid Razr Maxx...the reception is poor at best on my Droid (3 units) and Motorolla says to contact Apple for resolution as the Droids have good reception with all other routers I encounter. I assume it is some sort of setup in the router that needs to be changed as my Macbook Air's and other devices have great reception with the router.

Hi Kent K,
Article: HT1365 is about Potential sources of interference. Make sure to go over that because it can be responsible for all kinds of problems.
Hope this helps,
Mario

Droid RAZR maxx issues

Droid RAZR MaxX With 4.1.2 OP System Freezing All The Time. Locking Up. Phone Will Ring And Not Give Button To Answer Call. Have To perform Cache Wipe Every Day. Battery Life Won't Last Full Day. Ready To Throw Phone Away. I UseU Phone For Business Every Day And Cannot Answer Calls Or Get Text To Respond Takes 5 Minutes To Respond To A Text.

Hi kellerfam11!
Sorry for any issues with your device! I appreciate the information you provided, thank you! However, the Droid MAXX is currently updated to 4.4. Please go to Menu/settings/about phone/system updates. Please click system updates to see if an update is available for your device.
Thanks!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Yahoo email stopped syncing with Droid Razr Maxx

Was working for over a year and just stopped working. gmail account still ok with sync.
Anyone help!
LC

Start by clicking on various links on this discussion Yahoo email stopped syncing with Droid Razr Maxx which is your discussion.

Bluetooth Issue with Droid Razr Maxx

I have had my Razr Maxx for about 3 weeks. From the jump I have had problems playing music thru several bluetooth devices. It will play fine for a few minutes, then music will start stuttering(dropping in and out) and continue to do so. Music plays fine when playing thru the phone speaker or wired headphones, but fails when using bluetooth. I called in, and they sent me another phone, and the same problem is occurring with the new one. I'm figuring its a software issue, bc I had no problems with my Droid X. Is anyone else having this problem?? I probably listen to music just as much as I talk on the phone and this is def. frustrating.

Hey CornyJoe: Time to invest in a Case Bubba they cost no more than a good pair of Golf Shorts an they'll make it look good an Protect as Well . Here are a Few Choices to go with. Enjoy! b33
Well Here's a Few Options to Get you Started: Take a Look an See witch one Works the Best for Ya For me i Have the Leather Flap Pouch an the Pop in Case with the Kick Stand. One thing to Remember if you Decide to get a HD Station for your Maxx it cannot Go into the Station with the Fitted Cased attached to it. I have Tried them An it just Does not Work.. Good Luck in your Choice an have Fun with your Maxx One more thing to Add Body Glove has a Case as Well.
i put my Maxx in my Oakly Glasses Bag: I put one in another for a little more thickness an Protection an they make for a really good thing to Clean the Razr's Display as the Bag is Made for this type of thing. Here is Also the Body Glove Case Not a Big Picture but if you Click on it. The picture should get a little Bigger in size.. B33
Hard Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless
Soft Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

Sluggish touch screen Droid Razr Maxx

For the last several months, my Droid Razr Maxx has had a very sluggish touch screen. How can I fix this? Could I possibly have too many photos (1700?) saved to my phone, consuming too much memory? Would saving the photos to the card solve that problem and if so, how do I do that? Thanks so much!

I would think that 1700 photos on your device storage might be the culprit. You could use a file manager to multi select all the photos and move them to your SD card. As an easier alternative, you could use a file manager app to move the DCIM folder to your SD card and then make that the default storage location in your camera settings.

Is my Droid Razr Maxx xt912 locked for use with another carrier's SIM - either in the U.S. or globally?

Is the Verizon Droid Razr Maxx XT912 locked to prevent using another carrier's SIM in the U.S.? Is it blocked to prevent use of another carrier's SIM outside the U.S.?
Thanks

Hi MattFlash, that is a great questions and I would be happy to help! The good news is that all of our 4G devices would be unlocked and ready for use with another carrier, so the Maxx is ready to go. If you would like to use another carriers service you may need their SIM card and would then need to follow their activation procedures. Hope this helps!
AdamG_VZW
Follow us on Twitter @VZWSupport

Droid Razr & Droid Razr Maxx Accessories the same?

Can someone tell me if the accessories for the Droid Razr are the same as the Droid Razr Maxx? I'm upgrading to the Droid Razr Maxx and wonder if the Docking station, charging cords and car charging cords will work on it. I'm thinking they will, but want to make sure. I believe the plugs are all the same. My concern is mostly the Docking Station.
By the way Ice Cream 4.0 should be coming out this year, but there is no set date for the Droid Razr or Maxx yet. So, it may not be until 3rd or 4th Quarter until it comes out.

I did some digging on this subject after you brought it to my Attention! An this is what i found the Car Dock that was Designed for the Razr is Only for the Razr an Not Maxx you can put the razr in it as a bare phone no Case or Take the insert out an put the Razr that's in a case in it!.
As for the Razr Maxx it has to have the Dock specifically Maid for it So it Will match up with the Dock Pins!! Using the one for the Regular Razr will cause a Miss alignment..
The One Hundred Dollar $100.00 Bundle that Verizon is Selling has the Car Dock for the Regular Razr Only!! It however though has the Home Dock that will Work for Both Razr an Razr Maxx..
This is the Correct Container Box for the Car Dock.. for the Razr Maxx

Why am I no longer able to send or receive text messages from my Droid RAZR MAXX HD?

Why am I no longer able to send or receive text messages from my Droid RAZR MAXX HD?

@slotjan49
I want to ensure you're able to stay connected using your Motorola Droid Razr Maxx HD! When did this problem begin? In what zip code are you experiencing this? Do you get an error message when attempting to send a text? Are you using a downloaded text messaging application or are you using the preinstalled text messaging application?
Please try removing and reinserting the SIM Card http://vz.to/1jxFQVZ and retesting. Please let me know so that I can further assist. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

My Droid RAZR MAXX HD was charging and suddendly the screen went blank and I got a green LED

My Droid RAZR MAXX HD was charging and suddendly the screen went blank and I got a green LED and the device does no longer work. I cant get it to reset or power on. All it does is when plugged in it shows the solid LED grren light but i can not get it to do anything.

dbohler,
Help has arrived! Have you tried powering on the device using the alternate method listed here? http://vz.to/1wLVkzX Does your device have any physical/liquid damage?
EfrainM_VZW
Follow us on Twitter @VZWSupport

Wifi all of a sudden stopped working on my droid razr maxx

not sure what the deal is. my droid razr maxx sees that there is wifi at home but my phone will not connect.
thank you.

Try a soft reset volume up and down hold plus power until it turns off or just reset you router at least power cycle it even if other devices connect. Also forget your network in WiFi settings

My 4G LTE speed on Droid Razr MAXX HD is abysmal in Washington DC Area

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