My 4s is frozen with itunes and usb on screen, after trying to instal update?
Hello,
I tried to update the latest software but it failed, I now have a frozen phone with usb and itunes symbols and nothing else, I have tried pushing home and start button do not reset, any way to fix?
I tried this, but the itunes does not recognise the iphone at all and will not allow me to restore
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Hello Scottee2hottee,
Thanks for using Apple Support Communities.
it may be necessary to remove all traces of iTunes and related software components from your computer before reinstalling iTunes.
For more information on this, take a look at:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
1. Remove iTunes and related components from the Control Panel
2. Verify iTunes and related components are completely uninstalled
3. Reinstall iTunes and related components
Best of luck,
Mario -
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Cheers, Tom -
omg phone frozen during sync, will not turn back on and itunes wants me to restore but unsure if all my precious photos etc have been saved and if so where they are?? I cannot turn phone back on its frozen with itunes icon picture on screen!! help
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
Restore from Backup
http://support.apple.com/kb/ht1766 -
I did a recovery of my iphone4. After extracting, recovery and verifying completing, my iphone restarted. But still i can only see the picture with iTunes and USB port in the iphone 4. Only the emergency call is allowed.
After recovery and re-start of my iphone4 the itunes doesn't detect my phone. What should i do nowDFU Mode and restore again, if it doesn't work, well then...I suggest you try using a custom firmware maker (sn0wbreeze), NOT for the jailbreak, just to try and fix your phone.
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I am totally worried I am going ot lose all my data after trying to install update on MacAir. Cannot do anything error message saying panic ....."Unablet o find driver for this platform."
Hi Guys
No good news I'm afraid. I have been through ALL the system caches and files that were updated at the time of said issue. Reset - rebuild and even gone back to my TimeMachine copy from earlier this AM. Nothing! Can only assume it is something deeper in the /usr or var or private folders.....
I have cloned the system and core files (/usr, /private) etc etc to an external HD and it still recreates the fault. I am afraid to say I have no more time at the minute to look at so have put my machine back to 2 hours prior via my TimeCapsule.
I the absense of anyone else or, indeed, Apple fixing in the next 12 hours, will get back onto it from the cloned copy I have kept and see if I can find the offending file/files...
Sorry I don't have an immedaite solution. -
Iphone stuck with itunes and usb symbol, havent got disk help!!!
i have my itunes uptodate but the iphone is stuck with the itunes and usb symbol on screen, i havent got the disk for the computer either :/
daniellefromnottingham wrote:
the disk for the iphone, and the iphone doesnt show up on itunes at all
There is no "disk". You have iTunes.
Have you tried a different cable, a different USB port, rebooting the computer? -
Iphone stuck with itunes and usb logo even when not plugged in
hi i tried to update to the ios 6.0.1 and now my iphone 4 is stuck in recovery mode and i have tried everything. It even shows the itunes and usb even when it isnt plugged in. I can restore from icloud cos i hadnt finished signing up on my device. I need help quick! thankyou
Place the device in DFU mode (google it) then restore as new.
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My ipad is frozen at itunes and usb screen how do iget pass this screen?
my ipad is frozen at itunes usb and will not open how do i get pass this screen?
Please
What does this have to do with iDVD.
Kindly re-phrase Your question or ask in an appropriate forum e.g. iPad or iTunes ?
Yours Bengt W -
My iPhone 4 is not working since I upload the ios7 software. The screen is frozen iTunes with an arrow from a plug (as if asking me to sync with my computer, which I no longer have). Cannot turn phone off.
Restore.
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iphone stuck on recovery mode,,, cannot restore due to error 21. tried all ways to solve the error, but no use... plz help
Hi D’pak,
Thanks for using the Apple Support Communities. I understand that you are receiving error 21 when attempting to restore your device in recovery mode. The following resource provides troubleshooting information for this error message:
Get help with iOS update and restore errors - Apple Support
http://support.apple.com/en-us/TS3694#hardware
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
- Matt M. -
I read on several sites where you go to windows/system32/drivers/etc/hosts and delete gs_apple.com or something like that. I went there, there is no such file or anything with apple in it.
Any suggestions?Click 1013 on that page ---> iOS: Resolving update and restore alert messages
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After update now stuck with itunes and plug on screen WHY
after i did the kids udates n the ipod touch 4th the one now has the itunes logo and the plug showing on screen anyone know how to fix
Glitches happens sometimes. You need to connect the iPot to your computer and restore via iTunes.
iTunes: Backing up, updating, and restoring iOS software -
Why is ringtone in limbo in iTunes and missing from iPhone after last iOS 6 update?
I have a ringtone that I purchased that has now disappeared from my iPhone 5 after the last iOS 6 update. If I look in iTunes (which is an abomination in itself and not intuitive in any way), in the On This iPhone tab of the iPhone page, with Tones selected on the left hand side menu,
I see the ringtone "Stewie Mom Mom Mom" grayed out with a weird circle to the left of it . I have a second ringtone that is also visible there, with no weird circle.
If I go to the Tones tab of the iPhone page, I see that Sync Tones is checked and it shows 1 tone synched...the one without the weird circle shown in Tones.jpg is actually on my iPhone, so that is the 1 tone. No matter what I do to try to manually sync the tones to my iPhone, Stewie Mom Mom Mom is never copied to the iPhone.
Can somebody please tell me how to get this orphan ringtone back on my iPhone? What does the weird circle mean? I've gone to the iTunes store on my phone and also in the iTunes app on my computer and in both places when I view the ringtone in the store, it's acting like I never purchased it. It's not like $1.29 is so much that I wouldn't pay for the ringtone again, but honestly I don't trust that the ringtone won't be orphaned again and again, and I'm not just going to keep buying it over and over. HELP!This happened to me to.
It took me a while to figure out a solution, but this may or may not work for you.
Long story short, previous versions of iTunes used the Ringtones folder to store all tones, but now iTunes uses the Tones folder.
(I had copied my library of music from one computer to another, where the old computer used an older version of iTunes. I assume most users aren't affected by this, because they normally just upgrade iTunes on their primary computer, and the upgrade process probably takes care of renaming the Ringtones folder to Tones)
For example, my media folder is set to be:
C:\Users\vincetg2\Music
so all my old tones files were in:
C:\Users\vincetg2\Music\Ringtones
but iTunes was expecting them to be in:
C:\Users\vincetg2\Music\Tones
To solve this, I moved all the files in the 'old' Ringtones folder to the 'new' Tones folder (you should create it if it's not already there):
then dragged the files into iTunes' Tones section:
and then synced (erase and sync) the tones over to my iPhone:
I hope this helps! -
HT4623 my screen still have the itune plug on the screen after i did the update why
my scrren still has the itune logo on it after i tryed to to the updates
What was current iOS ?
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