My 4s phone is not responding to my swiping it , I need to unlock it to go to iTunes to see if I'm backed up but phone/ screen won't unlock what can I do?

My 4s screen won't let me swipe I've tried turning all off and on , tried plugging into Mac to back up but am unable to as I can't unlock phone if I had screen replaced would that help.

Hey Nadia232,
Thanks for the question, and great troubleshooting so far. I understand that you are experiencing issues with your iPhone 4S multi-touch display. The following resource may provide a solution:
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Resolution
If your device is experiencing any of the symptoms listed above, try the following steps:
1. Restart your device
- Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
- If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
2. Clean the screen with a soft, slightly damp, lint-free cloth.
3. Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
4. If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation. If an Apple Retail store is not an option, contact Apple to find out your best service option or see the Service FAQ for your product.
If your issue is not resolved, please follow the last steps for seeking service options.
Thanks,
Matt M.

Similar Messages

HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

Same thing happened to me ipad. Please someone fix it Apple.

I broke the screen on my ipod touch 4th gen and im trying to do a backup on the data but it says i need to enter a passcode on my ipod but the screen dosent work so what can i do

hey i broke the screen on my ipod touch 4th Gen and im trying to do a backup on the data but it says I need to enter a passcode on my ipod but the screen dosent work so what can I do.

You can't backup the iPod t iTunes then. You will have to use an existing iTunes backup.
If iCloud backup is turned on and the iPod is still working (not disabled), the iPod will automatically backup daily if an internet connection is available and the iPod is connected to a charging source.

My ipod nano 5th gen wont play movies or videos on my ipod but plays them on itunes when i click on it the screen flashes black i have tried taking the movie off my ipod and putting it back on but it still won't work what should i do?

My ipod nano 5th gen. won't play movies or tv shows but it plays them on itunes. When I click on it the screen flashes black. I have tried taking the videos off my ipod and then putting them back on but it still won't work. what should i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Restored phone after it fell in toilet but the screen is black. What can I do now?

My phone fell in the toilet and I was told to try restoring it to see if it might still work. I restored it and itunes recognized it. The problem is I cant see anything on the screen it is black and vibrates out of no where. What should I do now?

You wait a few days, possible a couple weeks for it to completely dry out before trying to use it, which you should have done in the first place.

My macbook pro screen went black and won't display back to the normal screen. When I turn it on I can hear the computer starting up and the keyboard light turn on but the screen stays black. What can I do? Help please!

Please help! I can't get my screen to turn back on. It just stays black when I turn it on. Is there anything I can do to reboot it or am I just out of luck
Thanks!

Did you buy the Applecare extended warranty? If not then you will need to pay for whatever repairs need to be done.
You will need to take the system to an Apple store Genius Bar for a check up.

I need help! I updated the new 6.1.3 last night. Since that time my phone will not charge. The phone is plugged in and shows as charging but the battery still drains. What can I do? I need help!

I need help! I updated the new 6.1.3 last night. Since that time my phone will not charge. The phone is plugged in and shows as charging but the battery still drains. What can I do? I need help!

Restore iPhone with iTunes on your computer.

HT4061 the screen is blank and the phone does not respond even after pressing the on/off and home button. the only reaction is the vibration felt when I plug in to charge the phone. What should I do?

The screen of my iphone 4 is blank and the phone does not respond even after pressing the on/off and home button, the only reaction is the vibration felt when I plug in to charge the phone. What should I do?

This is the ipod touch forum

I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

Return it. If you can't return it, turn it over to the police and consider this a life lesson.

6680 sync: The mobile phone has not responded.

Hello, When I try to sync via bluetooth I am getting the following message
The mobile phone has not responded.
It worked about 3 weeks ago but hasn't worked since!!
I have looked at the help section and it says that you can't restore settings on this phone. If this is the case, how am I ever going to sync my phone again?
Please help someone!
Thanks

A simple yet effective solution to buetooth connection problems:
Take the battery off and put back on again and power up.
Gadget
Remember to mark all correctly answered questions as Solved. A forum is only as great as the sum of its parts, together we will prevail.

Windows Phone Emulator is unable to connect to the Windows Phone operating system: The phone did not respond to the connect request. Some functionality might be disabled

We are receiving following error, while trying to deploy the application on Win Phone emulator. “Windows Phone Emulator is unable to connect to the Windows Phone operating system: The phone did not respond to the connect
request. Some functionality might be disabled.”
I have tried all possible ways that we found on blogs. We are still not able to solve this issue

I have had a lot of issues with the emulator in the past.
Check out this troubleshooting guide. It might help:
https://msdn.microsoft.com/en-us/library/windows/apps/jj681694(v=vs.105).aspx
Also, I find that if I cancel my build/deploy while it is stuck on booting the OS and then wait a short while the phone OS will complete booting, and from that point I can deploy to the emulator. It's a workaround, but it works well for me.
I need to do that on Windows 10 tech preview, which may or may not be simply an incompatibility with the beta OS.
I'm a self-taught noob amateur. Please take this into account when responding to my posts or when taking advice from me.

Imy phone is automatically restarting and the screen is turning blue what can i do to make it ok again??

imy phone is automatically restarting and the screen is turning blue what can i do to make it ok again??

Hey babylovesyou,
Thanks for the question. If I understand correctly, the iPhone shows a blue screen and is restarting on its own. I would recommend that you read this article, it may be able to help the issue.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Thanks for using Apple Support Communities.
Have a good one,
Mario

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

I made a purchase in an app. The app closed and I assumed that the purchase did not go through because it did not appear when I reopened the app, so I "re-purchased it". I was charged twice, but only received it once. What can I do?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Why is it that when i am receiving a call the phone does not respond to my finger touch?

Why is it that when i am receiving a call the phone does not respond to my finger touch?

If the photos that you have on your iPad came from a different computer that may be why you are getting that message. If you have photos from a previous sync with iTunes you must make sure that you have those photos selected to sync again.
In the photo below, I have a checkmark next to sync photos. The folder from which the photos are syncing is iPhoto on my Mac. You can also see that I have clicked - selected albums, events, and faces automatically. These events, albums, etc will sync every time the way I have this set up.
I can also add new events or albums when I sync if I choose to do so. You have to select the other albums, events, etc. that you want to sync by putting a checkmark in the box next to the event and then click on Apply in the lower right corner of iTunes and they will transfer to your iPad.

Hi, so I pushed autofill because I thought that it would put music on my phone from a different iTunes library but it didn't work, and now the songs show up grey in my music on my phone and they won't play, but they are still there. What can I do?

Hi, so I pushed autofill because I thought that it would put music on my phone from a different iTunes library but it didn't work, and now the songs show up grey in my music on my phone and they won't play, but they are still there. What can I do to fix this and get rid of the grey songs?

Go back to iTunes, select the Music tab, uncheck the 'sync music; button, then hit apply.

My 4s phone is not responding to my swiping it , I need to unlock it to go to iTunes to see if I'm backed up but phone/ screen won't unlock what can I do?

Similar Messages

Maybe you are looking for