My 4s volume keeps going to zero, whether the buttons are on or not

Anyone know what the problem might be and how much it might cost to fix?

Do the buttons still click or they don't?  I have seen the issue before on a 4s. The headphone jack ribbon is going bad and replacing it should fix the issue. Apple does not repair those but unofficial shops do.
Replacing your broken 4s for a refurb with Apple will cost you $149. Unless if you have warranty/appleare??

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