My 4th gen ipod wont restore

hey i've been having trouble with my ipod for a week now.
the motor inside starts to wind up then just stops,and continuously does this. anyone no why? or how to fix it?
i tried restoring the settings, but my computer doesn't recognise the device, and on the rare occasion that it does, when i do press restore, it says i do not have the correct updated software.
i have a 4th generation click wheel ipod, and the latest version of itunes. please help
  Windows XP  

Okay! I may have a solution for some of you! I have a 4th gen click wheel, and it was doing the whole restart thing over and over, but never getting past the apple logo.
You need to get to the diagnostic mode. To do this I had to hold down the select and rewind buttons at the same time. (for some models it's the sel/ff buttons or the ff/rw at the same time. The Apple logo will briefly appear backwards, and then you should hear a chime. My screen came up as:
IRAMPASS
PLAY TO CONTINUE
(and some other junk)
press play.
Another menu will come up, scroll through the menu (my Ipod I had to click ff to scroll through. There were 3 pages to scroll through. I got to disk mode on that menu and with the ipod connected to my computer, I started disk mode. Once disk mode started my computer recognized the ipod (finally) and I was able to restore from the computer.
I did lose all the music stored on it, but I'm happy to have made this progress, considering when I got this ipod from a friend two days ago, who was about to throw it in the garbage, it would not even turn on!
Hope this post helps someone!

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