My 5 month old DROIDX has been having "seizures".

Question

....No joke!  My DROIDX is only 5 months old, and we live in the NorthEastern corner of Arizona...and just so happen to NOT have good coverage in our tiny little area.  Closest Verizon store is in Vegas;  99 miles away.  I went there once to ask advise and have them talk me into keeping my DROIDX.  I continue having issues.....anyone else out there experience problems?  I am NOT a Happy DROIDX user.

Answer 1

keiffers wrote:
mortb wrote:
Okay, posted too soon. Have you tried a  factory reset? As far as getting a replacement phone without insurance, if you had it more than 14 days, you're out of luck. The first thing I would try is shutting the phone off and pulling the battery. Leave it out for about 15 seconds and then replace it. If that doesn't help, you might have to bite the bullet and do a factory reset. If that doesn't work I would take the drive and speak to an agent about an exchange. Maybe you'll get lucky.
that's wrong...you're not out of luck if you are past 14 days - Verizon will replace your phone within a year of purchase if the phone needs repalcement. You don't need insurance. You may get a NEW phone within 14 days, but outside of 14 days, you just get a refurbished phone sent to you. On top of that, when you get a replacement the one year ticker starts all over again on that specific unit....I bought my Droid X from a reseller and not directly from Verizon and Verizon replaced it with a certified like new (aka refurbished). Verizon gave me a little grief cause I wouldn't troubleshoot with them, since all they ever do is tell you to do a factory reset, battery pull, etc, so why do all that with the phone rep when you KNOW it won't work, but I got another rep who replaced it no questions asked. 
The issue is you cannot get a "new" phone after 14days, you can indeed get a refurbished phone up to the 1year warranty.  
Also the 1year warranty sticks to the date of your original purchase unless you have less than 30days left on that warranty.  Believe me as I've been through this several times.  If you get a replacement phone at the 6 month mark, your refurbished phone will have 6 months of warranty left.  If you get a new phone with less than 30 days left on your warranty you will get a 30 day warranty on the refurb device.