My 5 month old macbook keeps freezing up.starts.
I cannot pinpoint any specific action that is causing it freeze up. Once it freezes up, the only way to make it work again is to hold down the power button until it restarts. After it restarts, it is very, very slow. It has plenty of memory availability. Also, once it freezes up, the battery becomes very hot. I have the latest software updates. Any ideas?
There could be any number of things that could cause this problem, both hardware and software related. First question is how much free hard drive space do you have? Assuming you have ample space left, create a new user account and see if this behavior continues in that account.
Similar Messages
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Brand New Macbook keeps freezing on start up...
So, just bought my first MAC and having a horrible experience so far. Brand new computer right out of box froze on me on star-up (at the screen with the spinning thing and the apple logo). So I hold down the power down to restart it and then it boots fine. The computer works fine after that, but when i turn off the computer for a few hours and try to turn it back on, it freezes again at the same spot.
I called Mac support and they told me to re-install the OS using archiving option, did it and didn't solve the issue, and actually it gave me a Kernel problem after that... So I called again they told me to do a clean install... did it.. and still doing it... I have tried repairing the permissions or whatever and nothing, still freezes on start-up.
Obviously, they won't let me return it so I can get a brand new one, they want to try to repair it first. This is sad since the computer is not even 1 week old...
Anyone has any clue what the problem might be ? At this point to me it seems its a hardware issue, i don't think it's software...I tried the fdsk and it did not work.
This morning i got a Kernel problem.
PANIC (CUP 0 CALLER 0X003A92A) or 1
UNABLE TO FIND DRIVER FOR THIS PLATFORM "ACPI"
DEBUGGER CALLED <PANIC>
There were a bunch of numbers and thing in between but you get the point... and as i was typing this message on my laptop, it froze, had to reboot it.
Here is the deal, which i don't think it's what's causing it since when i first turned it on without any of these plugged to it, it still froze on start but... I have the Apple pro keyboard and mouse attached to it, plus the Ipod cable + have it plugged to a Dell Monitor.
Would any of those things cause any problems ? I wouldnt think so, it better not because my sister's dell does the same thing and she has never had a problem with an external keyboard/mouse and monitor plugged in while turning on the computer...
Pretty sure this computer is just Dead on Arrival like someone said, the bad part is i bought it online at Apple store and i couldnt just walk in and return it...
Any other suggestions besides calling them and demanding a return ?
Thanks guys. -
My Mail program has gone south on Leopard on my 27-month old Macbook. I can't send, even though the server details are correct. I tried reinstalling the Mail program from the install DVD, but no go; apparently that two-year old Mail is no longer compatible with my up-to-date Leopard. I tried deleting the account (hotmail) from Mail and setting up a different account (Yahoo). After loading all the inbox two things happened: first, I still couldn't send, and second, when I closed the Mail window the whole inbox then disappeared and doesn't come back. Although I couldn't reinstall the Mail program from the install DVD, would it still be possible to reinstall the whole system from that DVD? If I do, will I lose files or will there be another problem since that DVD is now over two years old?
Thanks for any suggestions; they will be much appreciated.
P.S. I've just noticed that now I can't change the desktop picture: I go through the motions in Preferences, but the new picture doesn't appear on the desktop. Is there a systemic problem?You are waiting for an apology to something that happened over a year ago? Really? This is why there is a manager in the store. You have a problem with an employee you speak to the manager. Just like you did on the phone. You would have gotten your apology in July 2013.
Here is the information about your upgrade fee.
Upgrade Fee
It is because when you have a problem you (customers) go running to the store and want to take up the time of the reps to fix it. Other carriers have third parties that deal with technical support and those locations are few and far between. VZW provides this directly through their stores. Also, when you subsidize a $650 and pay $200 VZW has to pay $400. Your monthly service fee doesn't begin to scratch the surface of paying that back. Not with all the money that is put into the network and its improvements.
Then over a year later you get someone on the phone who apologized and offered to waive the fee on your phone and you didn't take it? That offer won't come down the pike again.
One thing you should know is that all these employees are people and as such they sometimes come off cross. I doubt that you speak to everyone so sweetly all the time. Cut them a little slack and put this whole thing behind you after 15 months. Either upgrade with VZW or move on. -
Trying to add music to my library but my macbook keeps freezing. Any Ideas?
trying to add music to my library but my macbook keeps freezing. Any Ideas?
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT1338 my macbook keeps freezing
my macbook keeps freezing how do i fix this problem?
Boot from your installer dvd, recovery partition, or external bootable drive and run Disk Utility to repar/verify your drives (not repair permissions).
Do a smc and pram reset.
Boot in safe mode then reboot.
See if your machine still freezes after those operations are preformed. If so run Apple Hardware Test to check your machine.
If AHT findes nothing then your software additions will need to be investigated. But worry about that later. -
My macbook keeps freezing when i put my password in the unlock my computer
my macbook keeps freezing when i put my password in the unlock my computer
Hi scottschierer,
Welcome to the Apple Support Communities!
I understand that your computer reaches the login screen but does not load the Desktop after you log in. In this situation, I would recommend working through the troubleshooting steps located in the attached article to help resolve the issue.
Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support
Best regards,
Joe -
I have a 9-month-old MacBook Pro (10.7.3). I also have, for example, every version of iTunes since 10.4. Can I safely delete the outdated versions in System Preferences?
I have a 9-month-old MacBook Pro (10.7.3). I also have, for example, every version of iTunes since 10.4. Can I safely delete the outdated versions in System Preferences?
-
Battery in 2-month old MacBook Pro seems to be losing charge faster.
The battery in my 2-month old MacBook Pro seems to be losing charge more quickly. Also does not charge to 100% as it used to when new.
Hi A,
You have 3 months of free AppleCare phone support, and a 1 year hardware warranty. If I was concerned about anything on my new MBP, I'd contact Apple. -
My macbook keep freezing and lagging
even though i just opening google chrome,the "beach ball" keep showing and my mac not really responsive like before.is it because my spec too low or because my new update?
Problem description:
my macbook keep freezing and lagging
and the “beach ball” keep showing even though i just open my chrome
EtreCheck version: 2.0.11 (98)
Report generated November 12, 2014 at 11:15:13 AM GMT+8
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:59:29
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (447.04 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.VIATelecom.driver.ViaUsbSer (1.0.0 - SDK 10.7) Support
Launch Agents: ℹ️
[invalid?] SwapperUFi.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.ea.origin.ESHelper.plist Support
[invalid?] PPPMonitord.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox UNKNOWN (missing value)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
AdBlock
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% GoogleSoftwareUpdateAgent
2% Google Chrome
0% launchd
0% sysmond
0% fontd
Top Processes by Memory: ℹ️
142 MB Google Chrome
132 MB Google Chrome Helper
47 MB Finder
34 MB mds_stores
30 MB WindowServer
Virtual Memory Information: ℹ️
136 MB Free RAM
1.57 GB Active RAM
1.50 GB Inactive RAM
653 MB Wired RAM
2.77 GB Page-ins
24 MB Page-outs -
MacBook pro freezes at start up
My MacBook pro freezes at start up at the gray screen w/ spinning gear.
I did a firmware update yesterday and this happened upon restart.
MacBook pro purchased new early 2011 lionYou need to back up your data before you do anything else, if it's still possible.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot from your recovery partition (10.7 or later), a local Time Machine backup volume (10.7.2 or later), or your installation disc (10.6.8 or earlier.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
2. If you have a working Mac, and both it and the non-working Mac have FireWire ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive.
How to use and troubleshoot FireWire target disk mode
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data. -
MacBook Pro freezes during start up and safe boot
MacBook Pro freezes during start up and will not start in safe boot in recovery, it goes back to apple screen with spinning gear
Stinkster,
does your MacBook Pro have a removable battery? If so, then it originally came with grey installation DVDs. If it doesn’t have a removable battery, look on the bottom of your MacBook Pro for its serial number (it’s etched there in tiny print). If its serial number has eleven characters, write down the last three of them; if it has twelve, write down the last four. Include the three or four characters in your reply; they can determine which model MacBook Pro you have, and the model will determine whether it originally came with grey installation DVDs or not.
If your MacBook Pro did originally come with grey installation DVDs, then you’re going to need to find them (or buy a replacement pair from Apple or iFixit) to reïnstall Mac OS X on your current hard drive, or to install it on a replacement hard drive. -
my macbook pro 13.3 (OS XLion 10.7.4) is one month old, few days ago it got freezed(hanged) at that time only 2 apps were running google chrome and xcode, i pressed power button (hold it for few seconds) to restrat.
Today when i opened the lid(as my mac was on sleep for last one hour- no apps except finder was running) i saw an error like this "mac encountered an error hold your power button for few seconds to restart......blah blah..something in other languages too", i think some where it used the word "kernel panic".
After restart mac said "your computer restarted because of a reason", below i have copy pasted the reason.
Please suggest me its(this behavior is) okie or should i take it to apple center?, also to note i have never played any game on my mac. Can any body suggest me why this kernel panic happened by seeing the reason below.
Now i am afraid to leave my mac at sleep with unsaved data and that was the exact reason i shifted from windows to mac.
Interval Since Last Panic Report: 1184595 sec
Panics Since Last Report: 1
Anonymous UUID: C5B363C1-4906-4416-995D-9E6844AB2293
Mon Jul 23 02:10:19 2012
panic(cpu 0 caller 0xffffff80002ff238): "vnode_rele_ext: vp 0xffffff800cb4d8b8 usecount -ve : -1. v_tag = 0, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-1699.26.8/bsd/vfs/vfs_subr.c:1711
Backtrace (CPU 0), Frame : Return Address
0xffffff807f7cb6d0 : 0xffffff8000220792
0xffffff807f7cb750 : 0xffffff80002ff238
0xffffff807f7cb790 : 0xffffff7f80eab317
0xffffff807f7cb7b0 : 0xffffff7f80eac071
0xffffff807f7cba00 : 0xffffff7f80eacf22
0xffffff807f7cba40 : 0xffffff800052ca84
0xffffff807f7cbaa0 : 0xffffff80002fb9dc
0xffffff807f7cbaf0 : 0xffffff8000313e06
0xffffff807f7cbb90 : 0xffffff800030c990
0xffffff807f7cbc50 : 0xffffff800030cf0e
0xffffff807f7cbf50 : 0xffffff80005cd61b
0xffffff807f7cbfb0 : 0xffffff80002daa13
Kernel Extensions in backtrace:
com.sophos.kext.sav(8.0.4)[898EB02E-4A1D-1F59-6625-C0466041D6C4]@0xffffff7f80ea a000->0xffffff7f80eaefff
BSD process name corresponding to current thread: mds
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 31794466080938
last loaded kext at 31452797715630: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f808c9000, size 57344)
last unloaded kext at 31714808214502: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f80833000, size 12288)
loaded kexts:
com.parallels.filesystems.prlufs 2010.12.28
com.sophos.kext.sav 8.0.4
com.parallels.kext.prl_vnic 7.0 15098.770637
com.parallels.kext.prl_netbridge 7.0 15098.770637
com.parallels.kext.prl_hid_hook 7.0 15098.770637
com.parallels.kext.prl_hypervisor 7.0 15098.770637
com.parallels.kext.prl_usb_connect 7.0 15098.770637
com.apple.filesystems.msdosfs 1.7.1
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleIntelProfile 85.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.ntfs 3.10.1
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.AppleBacklight 170.1.9
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSDXC 1.2.0
com.apple.driver.AppleUSBHub 4.5.0
com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AirPort.Brcm4331 530.4.20
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.driver.AppleProfileTimestampAction 85.2
com.apple.driver.AppleProfileThreadInfoAction 85.2
com.apple.driver.AppleProfileRegisterStateAction 85.2
com.apple.driver.AppleProfileReadCounterAction 85.2
com.apple.driver.AppleProfileKEventAction 85.2
com.apple.driver.AppleProfileCallstackAction 85.2
com.apple.iokit.AppleProfileFamily 85.2
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.kext.triggers 1.0
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.driver.AppleThunderboltDPInAdapter 1.8.2
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.4
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.driver.AppleThunderboltNHI 1.5.5
com.apple.iokit.IOThunderboltFamily 2.0.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4I have had a 15" Late 2011 model MBP since December and have never had a kernel panic.
If I do I would take it in for a check up. -
Macbook keeps freezes, more then 10 times this month
Hello. I have a late 2011 15" macbook pro, the one with 2,2 ghz and it keeps freezing. I have to force shut down and then power it again. A friend of mine has the same notebook, and i didn't see any freeze at him. I copied the log from when it freezes and i will paste it here. Any ideeas? I am using a intel 320 120gb sata 2 SSD, but it worked perfect in my past macbook pro. Hope someone will help me. Thanks
Interval Since Last Panic Report: 374375 sec
Panics Since Last Report: 1
Anonymous UUID: A2ACA319-596F-4C44-936B-8D84B43FE5AF
Mon Jan 30 02:41:04 2012
panic(cpu 7 caller 0xffffff80002c266d): Kernel trap at 0xffffff7f82026c9b, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000004300000007, CR3: 0x0000000038888042, CR4: 0x00000000000606e0
RAX: 0x0000004300000006, RBX: 0x0000000000000002, RCX: 0xffffff7f82026c06, RDX: 0xffffff800c354d40
RSP: 0xffffff80a41bb9d0, RBP: 0xffffff80a41bba20, RSI: 0x000000008020690c, RDI: 0xffffff800c099a08
R8: 0x0000000000000002, R9: 0x0000000000000000, R10: 0x00007fff67045030, R11: 0xffffff80002d8220
R12: 0x0000000000000066, R13: 0x0000000000000066, R14: 0xffffff800c0ddc30, R15: 0xffffff800bed00a8
RFL: 0x0000000000010282, RIP: 0xffffff7f82026c9b, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000004300000007, Error code: 0x0000000000000000, Faulting CPU: 0x7
Backtrace (CPU 7), Frame : Return Address
0xffffff80a41bb690 : 0xffffff8000220702
0xffffff80a41bb710 : 0xffffff80002c266d
0xffffff80a41bb8b0 : 0xffffff80002d7a1d
0xffffff80a41bb8d0 : 0xffffff7f82026c9b
0xffffff80a41bba20 : 0xffffff7f8202835e
0xffffff80a41bba60 : 0xffffff8000344787
0xffffff80a41bbab0 : 0xffffff800039ca0d
0xffffff80a41bbb20 : 0xffffff800039e213
0xffffff80a41bbcc0 : 0xffffff800033f4c7
0xffffff80a41bbd90 : 0xffffff800033f672
0xffffff80a41bbdc0 : 0xffffff8000563f3f
0xffffff80a41bbe00 : 0xffffff8000563fe0
0xffffff80a41bbe30 : 0xffffff8000531453
0xffffff80a41bbe60 : 0xffffff8000561124
0xffffff80a41bbf50 : 0xffffff80005caa9b
0xffffff80a41bbfb0 : 0xffffff80002d8363
Kernel Extensions in backtrace:
foo.tun(1.0)[424F8631-7A29-4E02-B0C9-2442FB894E25]@0xffffff7f82026000->0xffffff 7f8202bfff
BSD process name corresponding to current thread: ifconfig
Mac OS version:
11C74
Kernel version:
Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 20391581137
last loaded kext at 19143808706: com.apple.driver.AppleBluetoothHIDKeyboard 152.3 (addr 0xffffff7f81d34000, size 12288)
loaded kexts:
foo.tap 1.0
foo.tun 1.0
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.1.3f7
com.apple.driver.AppleMikeyDriver 2.1.3f7
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.kext.ATIFramebuffer 7.1.4
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.filesystems.ntfs 3.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleBacklight 170.1.9
com.apple.ATIRadeonX3000 7.1.4
com.apple.driver.AppleIntelHD3000Graphics 7.1.4
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyEventDriver 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.iokit.SCSITaskUserClient 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleSDXC 1.1.2
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 512.20.18
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBEHCI 4.5.5
com.apple.driver.AppleUSBUHCI 4.4.5
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.1.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 167.1.0
com.apple.driver.AppleBluetoothHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.driver.IOBluetoothHIDDriver 4.0.1f4
com.apple.kext.triggers 1.0
com.apple.driver.AppleHDAHardwareConfigDriver 2.1.3f7
com.apple.driver.DspFuncLib 2.1.3f7
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOBluetoothSerialManager 4.0.1f4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.driver.AppleHDAController 2.1.3f7
com.apple.iokit.IOHDAFamily 2.1.3f7
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.8
com.apple.kext.ATI6000Controller 7.1.4
com.apple.kext.ATISupport 7.1.4
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.4
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.1f4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.1f4
com.apple.iokit.IOBluetoothFamily 4.0.1f4
com.apple.driver.AppleFileSystemDriver 13
com.apple.driver.AppleThunderboltDPInAdapter 1.5.8
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.8
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.1
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOUSBUserClient 4.5.3
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 411.1
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.5
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,2, BootROM MBP81.0047.B24, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.69f3
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.18)
Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: INTEL SSDSA2CW120G3, 120.03 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Microsoft® Nano Transceiver v2.0, 0x045e (Microsoft Corporation), 0x0745, 0xfa130000 / 6
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3Use the Recovery partition to either reinstall over the top of the existing install or Wipe the drive and then reinstall clean.
You downloaded what is meant to go over the top of a previous OS X version or onto older hardware as a clean install. Could be the driver set included with that download does not have the correct driver set for NEW MBPs. As you do not need to BUY Lion for new MBPs and the only way you can buy lion is logging onto the App store from a MBP running Snow Leopard (and maybe Leopard, not sure about Leopard) and then paying for it. With new MBPs all you have to do is boot into the recovery partition and select Install Lion.
I would also suggest you make a Recovery HD boot USB thumb drive using the file from this link. But first you need the REAL Lion installed on your new MBP that was meant to go on that new MBP.
http://support.apple.com/kb/dl1433
You will need to make a new DVD or thumb drive of the new download for that new MBP.
Good Luck. -
Why does my Macbook keep freezing?
I have a mid-2012 13" non-retina display Macbook Pro that I got this year in September, and the past few days I've been experiencing issues with it. It keeps freezing and will not respond at all unless I hold in the power button. I bought it standard but I upgraded the RAM from 4GB to 8GB last month. It was able to run all the same programs at once even with 4GB. I did happen to drop it about 3ft a few days ago. It landed on the top right corner, where the power button is located and the casing did take some damage. The case is dented in a little where it landed, it somewhat dislocated the allignment of the screen with the body when it's closed, and a dent popped just below the power button but it still works perfectly fine. It is running Mavericks and I know some of my friends who have Mac experience some issues with Mavericks. And last night when it froze, I held in the power button to shut it down as it would not respond at all and when I turned it on and the Apple logo appeared, these huge, black bars appeared on my screen in random spots for abot 3 seconds and then went away. It never started up until I shut it down yet again and it started back up normally as if nothing happened. The RAM upgrade I bought wan't from Apple either. I got it from another company called Crucial Memory, and I did order a RAM upgrade for my last laptop from there before I got rid of it. And if I replaced the ATA drive in my Mac with an SSD, would it speed up?
If you bought it within 90 days, trained operators are standing by at Apple Support to receive your call, listen to your complaints, and make specific suggestions to address your concerns, and it is FREE, included with your purchase.
-
I would ideally like to upgrade to a new model iMac, as they and my Macbook Pro 15inch, only 4 months old go for about the same price.
Is there any way I can do this through Apple or would I have to go about it in another way. I would like to minimise spending and ideally would not like to buy a completely new computer. What I'm asking, really, is if I can trade the two?No you cannot trade in. Sell you MBP on eBay for the best value. The best 'bang for your buck' currently offered directly from Apple is their certified refurbished machines:
http://store.apple.com/us/browse/home/specialdeals/mac
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