My 5520 black is not printing properly

My 5520 black is not printing properly> The diagnostic page black ink area is showing seven 5 mm bars. I tried multiple cleaning but no dice. Tried changing to another fresh black XL cartridge but no luck. Any advice?

Hi @444blightd444,
Welcome to the HP Forums!
I see that your black ink is not printing properly with your HP Photosmart 5520. I am happy to help you with this printing issue!
I would recommend to go through this print quality guide, Fixing Print Quality Problems for the HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5....
Hope this helps, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

5520 Windows7 - Black ink not printing AGAIN!

This is the 2nd HP home printer that this has happened too. It works fine until the ink gets low. Buy new ink. All colors and black. Black does not print. VERY FRUSTRATED because I am trying to print off info for my daughters college applications, etc. The first printer that I had did this very same thing. DIfferent model. I finally spoke with someone on the phone and then sent this one as a replacement. I have tried all the online trouble shooting steps with no results. I can't beleive these printers do this. Must be some type of mfg defect after they print for a while. I would really appreciate an HP person to call me on my cell: [Edited for Personal Information] so I can get this going. I can't buy another printer at this time. Of course it is just out of warrenty. Assistance is needed please. Thank you for your help and I can only help I get the type of service I received last time this happened. That is what kept me with HP.

There a few things to check. I would suggest going through the troubleshooting steps in the document here, be sure to check the vents as shown in solution three..
What country are you located in?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Not printing properly with horizontal lines

HP Officejet Pro 8500A
Not printing properly (Faded colors) with horizontal lines, printing excess pages with odd scripts. I suspect printer heads.
All color cartidges are full.
Printing can be direct from computer or by scanning from the printer. Either way, it has the same issues.

Hello,
Please click HERE to access the steps that should resolve the issue .
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Black ink not printing in 3545 e-All-in-One Printer

Hi,
Black does not print. Colour/image prints fine.
Eg. In a word document, the images (if any) print fine, but the text does not. If there is only text, the printed sheet is blank.
Model - HP Deskjet Ink Advantage 3545 e-All-in-One Printer
Serial Number: [edited Serial Number by Moderator]
OS - Windows 7 Professional 32-bit
Please let me know what I can do to correct this error.
Best Wishes,
Kartik

Hi @kkunchi ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
This question was solved.
View Solution.

I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you

Windows 7 in OS printer driver for Deskjet 6840 not printing properly

The Windows 7 (32 bit) in OS print driver for the Deskjet 6840 produces print in "Normal" mode that is blurred (not properly registered left to right and slightly vertically). When printing in "Draft" mode it is apparent that the driver is not setting the left and right margins correctly, so that each line is alternately shifted left or right on the page. If I switch to a 500C driver, the printer works fine (but of course high res images do not print properly). This is occuring on two wired network computers, both running clean installs of Windows 7 professional with all current updates including Service Pack 1. Microsoft says, "It's a HP printer, it's their problem". I'm just looking for an answer. Anyone have experience with this?

Hello Bhl3302,
Thanks for posting at NI forums! I think you should follow RavensFan advice on contacting the vendor for information on the driver’s support, or if you have a readme file, you could check on that. Also, are the Windows XP and Windows sharing the same architecture (32 or 64 bits)? Maybe the driver is not compatible with one of them, in case it changed. I did a quick search on the error message you're getting, and I found this forum in which they give some steps you could follow regarding the INF file. For instance, in one of the comments, they say they had a similar issue with another device and they found some work arounds.
Best Regards,
Alina M

Bill of Lading (BOL) was not printing properly

Hi ,
In Production system, Bill of Lading (BOL) was not printing properly.
Only a part of BOL is printed.
It was happening only for one BOL, where as other BOLs are printing correctly.
Even spool was generated successfully.
Cananybodytellmewhatistheproblem?
Regards,
Koti

Hi Kotireddy,
I also face the same problem long back. The problem was at the delivery item text.
One of the line item texts contained a special character.
Once the special character was removed, everything was normal. BOL was printed successfully.
Check the failed BOL, whether this may be the problem.
Regards,
SB.

USB P1505 not printing properly via Terminal Services

I have problem printing to these printers via terminal services. Other pinters print fine but these guys either print intermittently or not at all. I have installed the latest drivers on the TS and the clients. Sometimes sessions will be created and jobs would just remain in the queue or take a very long time to print. They are the USB and not the N models.
Any ideas?
Win2k3 server
Win2k Pro/WinXP clients

The router is Zylex, the printer is an hp deskjet 3512. I first used the disk that came with the printer that did not work, so I uninstalled and downloaded off of this site thinking maybe it would be a more updated version. That did not work either. I have done all of the other troubleshooting that I have found on this site through other forums I unplugged the router, checked countless times to make sure the password and network were correct.
My main issue at this point in time is that it will not print properly at all. I dont know if I need to download something to make it work. I am a full time student, work full time, and have children. I need my printer to work when I hook it up to usb, I dont have time to for all of these problems that I have had with this printer. I am actually in need of something printed at this very moment and my library is closed which is where I have had to go and pay .25 a page to print anything. So Please help!!!!

Black will not print all other colors work

black will not print others colors will

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 6510. If the above fails the post here may help (it is for a different model but same principle applies.)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Jewel case insert does not print properly since new itunes version was installed

jewel case insert does not print properly since new itunes version was installed. The song list prints all of the line items too close together without space inbetween each song.

I am having the same issue. If I close itunes and open with a new CD already in the drive, it will find it. But once that CD has been imported and ejected, itunes does not find the newly inserted CD and there is no command to tell itunes to "look" in the CD drive

Black ink not printing - printhead correctly prints in another printer

Black not printing. (All HP inks) Replaced head - black still not printing. Tested head in another HPprinter - works fine. Please answer - Is there software, wiring, physical issue with the black only? (Tried rebooting printer and cleaning already)

Hi , I understand that you are having issues with the black not printing, you have replaced the printhead in another printer and it prints fine. I would like to help you.
I am assuming that you used the same cartridges in the printhead when trying them in another printer, let me know if you didn't please. Since the new printhead works in another unit, it looks like it would be a hardware issue with the printer and it would need to be serviced. I have provided all the documentation for resolving this issue, most likely all the steps were done previously. Documentation for resolving the black not printing: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium C309a... This document provides instructions for manually cleaning the cartridge contacts.'Ink Cartridge Problem - The Following Ink Cartridge(s) Appear to Be Missing or Damaged' Message Dis... Here is a document for manually cleaning the printhead.'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer... Please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Black ink not printing hp 3520

I am also having trouble with the black ink not printing. I have tried everything that was recommended with no results. When I replaced my cartridges I used genuine HP ink. I see a trend here! VERY FRUSTRATING!!!!!

I recently had this problem where my black ink jet stopped working after I installed a new cartridge. The printer was just a couple of months outside the warranty period,so I was stuck. I went online and found HP instructions. Following the different troubleshooting suggestions, I took out the cartridge and installed another new one. The problem was still there. After following every other advice given (such as aligning, cleaning cartridge heads, etc.) and using up all of the ink in my brand new expensive color cartridges, the only solution HP could give me was get it serviced ($90 just for someone to look at it!) or buy a new one (what a waste!).
So, I tried my own solution, which is as follows: (1) completely remove the sticker from the vented side of the cartridge; (2) run the point of a safety pin through the vent (the whole trail); (3) wipe the circle where the ink comes out with a wet paper towel until it cleans to almost white; (4) over a paper towel, blow forcefully into the hole near the middle and then squeeze the sides of the ink jet until the ink squirts out (be careful as the ink may project out quickly and will stain clothes, carpet, etc.); (5) when the circle is completely saturated, re-install the ink cartridge; (6) using the copier function, print a copy of a document that is just black and white; (7) repeat about 2 to 3 times until the copies come out perfectly.
This resolved my problem; unfortunately, it was after I followed all the nonsense steps HP puts out that used up all my other cartridges. Hope I can save someone the trouble.

Black does not print

I would love to be emailed the fix for no black print with the OfficeJet 4620. I have
1) reset the printer - unplug/plug, purchased
2) installed a complete set of new HP cartridges
3) ensured vents were open
4) updated firmware,
5) run both first and second level printhead cleaning,
6) removed, cleaned, reinstalled printheads.
STILL BLACK DOES NOT PRINT! Colors print beautifully
HELP!

Hi @bchase53,
Welcome to the HP Forums!!
Thank you for all of the info
I just need to know what country you're in and that will determine what the next step is that we take.
Just let me know and we will go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

PDF/X1a with a logo containing a colorized grayscale tiff not printing properly

I have a 3 color logo: black, PMS 200U, and PMS 1955U. The logo was built in Illustrator and I have placed grayscale tiff ontop of it. The grayscale tiff is a stipple (dots) effect that I colorized to PMS 1955U in Illustrator, masked it out on top of the logo, and set it to multiply. Within Illustrator, the separations look good and it prints fine when printing directly out of illustrator.
The problem is when I export it to a PDF/x1a and try to print it, it doesn't print properly. Printing from acrobat, it only previews and prints the PMS 1955U stipple and black. The flat PMS 200U under the tiff doesn't print. I've tried bitmapping the photoshop file and making the stipple monochromatic and still doesn't seem to work when exporting to a PDF and printing.
Funny thing is, when I do the whole process for the CMYK logo (not PMS), it all prints out fine as a PDF/x1a.
Any ideas on how to get the logo to export and print properly?
Any help is much appreciated!!

Press quality uses PDF version 1.4 which supports transparency while PDF/X-1a uses PDF version 1.3 which requires transparency to be flattened.
For your issue, try enable Overprint Preview in Acrobat preferences and see you are getting the expected results, use Output Preview panel in Acrobat to turn off individual plate to see if your missing PMS 200U is listed and flat color appears.
If the above does not works please send me the files to reproduce this issue at my end, i will send my email in private message to you.
-Rama

Black does not print after installation of new HP cartridge

When printing black text the ink stopped. I exchanged the old cartridge with a new one of the same type, 364. The printer thanked for installing an original cartridge and according to the system the black cartridge is full. But black ink is not coming. I cleaned the print heads and printed a Quality diagnostic sheet. The black box is empty and the text is brown. Only the line "ALIGN PRINTER if lines are crooked" looks black.
I looked at the cartridge and all seems to be ok, tapes removed and the opening looks moist.
Any idea what I should try next?

Hi reza1 & superma,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink,
I would like you to complete ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My 5520 black is not printing properly

Similar Messages

Maybe you are looking for