My 5610 music player plays so softly that I can ha...

I can't get the volume to work on my 5620 music player. I have used the volume buttons on the side but it doesns't do anything.
Have noted a bar guide on side that might indicate the volume bars are set low but can't move them up. Anyone out there know how to fix this would greatly appreciate it,

press the d pad to the right or leftor up and down this works when playing a tone on phone the side keys should work whilst in play mode
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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