My 5S touchscreen is not working, I cannot enter the lock password, is there a way to retrieve data? Apply store wants to reissue a new iphone and wipe out the existing.
Hello,
I purchased a new Iphone 5S about a couple of months back. The phone use to hang up occassionally with a white screen and the black apple logo on it. Two days back the screen went unresponsive. I cannot enter the lock code. Everything seems to be normal otherwise. I can see the Atnt signal, I get calls. The find my iphone app on a different device can locate my iphone. I can even take screenshot by pressing the home key and power button simultaneously.
I took the phone to apple store and they say they will issue me a new phone. I dnt mind but I will loose the data on the phone. It was never backed up because my icloud is filled with data from my ipad. Is there a work around to get the data back.?
Any help is appreciated.
Are you sure that the battery is not empty: when the battery is VERY empty (that is when it was on and a long time off the charger) it may take an hour or even more to start charging with the charger connected. When you have an iPad charger you can also use that one, and it charges a bit faster.
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