My 5S with iOS8.0 will not backup to itunes 11. I get "Itunes could not back up the iphone...because an error occured.- how do I fix?

Itunes will not backup my phone with new iOS8. Itunes says it cannot backup because an error occured. How do I fix?

Hello, olemike.  
Thank you for visiting Apple Support Communities. 
I would recommend going through the steps in the troubleshooting article below.
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Cheers,
Jason H.

Similar Messages

  • Error Message: iTunes could not back up the iPhone because an error occurred

    Error Message: iTunes could not back up the iPhone because an error occurred.
    The thing is - I have no idea what error have I encountered!
    Usually, I would assume the previous backup file is corrupted and I will proceed to delete the old backups. I did the same this time round, and it's still unable to sync. Now I have no more backup files!
    I have tried -
    1. Deleting old backup files.
    2. Restarting iPhone 4S & iMAC.
    3. Remove
    I am using iOS 5.1 on iPhone 4S, and iTunes 10.6.1 on Mac OSX Lion. My phone is not jail-broken in the first place.
    Does anyone face the same problem?
    I need to back up my files!!!

    Unfortunately, "because and error occured" doesn't give you much to go on.  Some general things I would try if you haven't already:
    Use Disk Utility on your mac to repair disk permissions, then reboot and try backing up again.
    Use Finder to go to ~/Library/Application Support/MobileSync/, then control-click on the Backup folder and select Get Info, then check Sharing & Permissions at the bottom and make sure your username has read & write priviledges
    Try closing all apps, then reset your phone: double-tap the home button, tap and hold the apps at the bottom until they wiggle, tap the minus sign on all apps to close them.  Then reset your phone: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), and release
    Try a different usb to dock connector cable; ensure that your case isn't interfering with a good connection to the dock connector at the bottom of your phone; clean the dock connector at the bottom of your phone (e.g., with a dry toothbrush); troubleshoot your usb connection (http://support.apple.com/kb/TS1286)
    I know this looks like a laundry list, but unfortunately it's hard to isolate the problem without a clear error message.  If the problem persists, you might try posting in the iMac or iTunes forums for other ideas.

  • I tried to sync my iphone4 to my pc (not mac) and the following message went out: I tunescould not back up the iphone because an error occurred   I restore my phone but nothing happened. What shall I do? (my ipad is working perfectly)

    I tried to sync my iphone4 to my pc (not mac) and the following message went out: I tunescould not back up the iphone because an error occurred   I restore my phone but nothing happened. What shall I do? (my ipad is working perfectly when i sync it)
    I dont know why this happens.

    Unfortunately, "because and error occured" doesn't give you much to go on.  Some general things I would try if you haven't already:
    Use Disk Utility on your mac to repair disk permissions, then reboot and try backing up again.
    Use Finder to go to ~/Library/Application Support/MobileSync/, then control-click on the Backup folder and select Get Info, then check Sharing & Permissions at the bottom and make sure your username has read & write priviledges
    Try closing all apps, then reset your phone: double-tap the home button, tap and hold the apps at the bottom until they wiggle, tap the minus sign on all apps to close them.  Then reset your phone: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), and release
    Try a different usb to dock connector cable; ensure that your case isn't interfering with a good connection to the dock connector at the bottom of your phone; clean the dock connector at the bottom of your phone (e.g., with a dry toothbrush); troubleshoot your usb connection (http://support.apple.com/kb/TS1286)
    I know this looks like a laundry list, but unfortunately it's hard to isolate the problem without a clear error message.  If the problem persists, you might try posting in the iMac or iTunes forums for other ideas.

  • Previously posted troubleshooting doesn't work for my error message "iTunes could not back up the iPhone because an error occurred".  What other options do I have?

    Previously posted troubleshooting doesn't work for my error message "iTunes could not back up the iPhone because an error occured".  What other options do I have to backup my iPhone data properly?

    Hi there kchagape,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Troubleshooting backup issues in iTunes
    http://support.apple.com/kb/ts2529
    -Griff W. 

  • Getting an error message when backing up Iphone using itunes. "iTunes could not back up the iphone, because an error occured"

    More information
    Error message:
    Hope this helps. 
    We have an issue with the iphone as it currently can't connect to a wireless network so cannot back up to iCloud.  So trying to backup to itunes before visiting the Apple store to get some help.

    Hello sulty09,
    Thanks for the question, and welcome to Apple Support Communities.
    The following resource outlines the best steps to potentially resolve your issue with backing up in iTunes:
    iOS: Troubleshooting backup issues in iTunes
    http://support.apple.com/kb/TS2529
    Thanks for thinking ahead!
    Matt M.

  • "could not backup the iphone because an error occured." how can I fix this?

    My iphone will not backup to my computer, when I try it says "could not backup the iphone because an error occured. how can I fix this?

    Hello there Justin,
    I found a nice lil gem about troubleshooting backup issues with iTunes from an iOS device. Named iOS: Troubleshooting backup issues in iTunes it can be found here http://support.apple.com/kb/ts2529.
    Here is a general over view of what the troubleshooting will entail. Each section has instructions in the article.
    Simply restarting the computer and the iOS device may resolve a backup issue. After restarting, attempt to restore again. Learn how to restart your iOS device.
    To perform the rest of steps in this article, you need to be logged in to the computer as an administrator. If you're not sure if you have administrator access, contact the owner of the computer or the system administrator.
    Collapse All Sections | Expand All Sections
    1. Back up your backup
    2. Update to the latest software
    3. Disconnect other USB devices
    4. (Windows only): Check for Layered Service Providers (LSPs)
    5. Check security settings
    6. Back up using a new user account
    7. Reset the Lockdown folder
    8. Windows only: Update your USB chipset drivers
    9. Back up on a different computer
    All the very best,
    Sterling

  • TS2529 iTunes  could not backup the iphone because an error occurred

    I have iphone 4S 64GB. When I tried to backup today I get the message :  "Itunes  could not backup the iphone because an error occurred". I have tried with restoring my iphone and received the same error message. I am using iTunes 11.0.4.4 and my iphone has IOS 6.1.3. I also tried to backup my iPhone (right click on your iPhone under devices and click Back Up) but w/o any success. Can anybody help please.

    Unfortunately the problem continues. I deleted the backup in the way described, but could not create a new one as the same message appears.
    There is no any error code.
    At the same time I have the problem to sign in into my Apple ID account. This started when tried to activate my imessage or face time. It gives me the followin message: "Could not sing in. Please check your nework connection and try again." or Could not sing in. Apple ID or password is incorrect." I know that both is OK. Network connection works fine and my password and Apple ID is correct. I log into my Apple account in iTunes without any problems. Should I restore my iPhone to factory settings or there is other solution to this problem.
    Thanks

  • HT4528 I can't seem to sync my iPhone with iTunes.  I keep getting this message:  iTunes could not connect to the iPhone because an error occurred while reading from this device.  What can I do?

    I can't seem to sync my iPhone to my computer; I keep getting this message:  "iTunes could not connect to the iPhone because an error occurred while reading from this device."  I get the same message with my iPad, even though they all share the same account.  What can I do?

    This could be caused by a USB connection issue. Make sure the iPhone is directly connected to the Mac using the USB cable it came with. Also, try disconnecting all other USB devices.
    If you haven't already try resetting the iPhone by holding the Home and Sleep/Wake buttons until you see an Apple logo as described here:http://docs.info.apple.com/article.html?artnum=305743

  • When syncing i phone with i tunes i get...."iTunes could not sync contacts to the iPhone because an error occurred while merging data"....HELP

    when syncing i phone with i tunes i get...."iTunes could not sync contacts to the iPhone because an error occurred while merging data"....HELP

    hello
    see here the procedure that worked for me:
    https://discussions.apple.com/message/16880485#16880485
    good luck

  • Could not backup the iphone because an error occurred

    hi all going crazy spent hours upon hours trying to find the solution:
    iphone 4s can sync etc but cannot back up says the following when trying to back:
    "could not backup the iphone because an error occurred"
    now ive tried deleteing previous backup, still didnt work, no i have no backup.
    tried uninstalling reinstall drivers n itunes, still didnt work.
    tried on another computer still didnt back up.
    i tried deleting the backup folder, still didnt work.
    i have pretty much tried everything unless there is a special tweak or program that i can use.
    please help very desperate.
    thanks./

    I don't know the solution as to why you can't back up to iTunes, but another option you can try is to backup to iclouds http://support.apple.com/kb/HT1766

  • I get " itunes could not backup the iphone because an error occured

    I get " itunes could not backup the iphone because an error occured

    Hello there, pasqualefromdanville.
    When receiving the messages that iTunes could not backup the iPhone because an error occurred, the Knowledge Base article offers up some great, in-depth troubleshooting for resolving the issue:
    iOS: If you can't back up or restore from a backup in iTunes - Apple Support
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • "iTunes could not sync mail accounts to the iPhone because an error occurred remapping record identifiers.

    When I sync my 3g iPhone to my laptop - windows , I am getting a new message that "iTunes could not sync mail accounts to the iPhone because an error occurred remapping record identifiers.
    Can anyone help me to solve this issue ? relly its a major problm

    iTunes is running into a conflict between mail account information already on your iPhone and the accounts you are trying to sync.
    Connect your iPhone to your computer. In the Advanced section under the Info tab, check the box next to "Mail Accounts". This will replace the mail account info on your iPhone with the accounts you are trying to sync.
    If this does not work, then reset your sync history by opening the iSync application, going into the preferences, and clicking Reset Sync History.

  • ITunes could not restore the iphone because an error occurred -1

    Hello,
    After upgrade an iPhone 4 to os 5.1, I can't restore the backup : while restore I get the error iTunes could not restore the iphone because an error occurred -1. I tried to reset the iPhone, but it restores alwayds whit os 5 and not 4. Each time I connect the iPhone, il runs un recovery mode, but recovery fails with error -1.
    Any help ?
    Thx

    Hi i had faced the similar issue but i could resolve easily. I followed the following steps:
    1. Restarted my laptop.
    2. Restarted my iphone
    Re-connected my iphone to laptop, opened iTunes and iTunes automatically asked for "Restore from Backup".
    I selected the option and it worked.
    You can also refer to following urls:
    1. http://support.apple.com/kb/ts2529
    2. Check for Resolution step and click the line "how to restart your ios device"
    Hope it helps.

  • TS2634 My problem - when syncing and error messages  comes up:  iTunes could not sync calendars to the iPhone because an error occurred while margin data."  I've tried turning the phone off and back on, & tried both USB ports but get the same thing.  What

    My problem - when syncing and error messages  comes up:  iTunes could not sync calendars to the iPhone because an error occurred while margin data."  I've tried turning the phone off and back on, & tried both USB ports but get the same thing.  What can I do next since it doesn't give me even one clue as to what the error would be?

    Before I started to resync calendars one by one as suggested in the troubleshooting article, I remembered something that came up in a sync when I first attempted :  a 'which one do you want to keep' message about a repeating calendar event, which came up with three options, one from Calendar, and two from iCal on the phone.  I deleted that event, then went through the calendar resync one by one, and all seems OK now.
    In Music there is a way to find 'ghost' items that show up as grayed-out on the menus, so that you can try to reassociate or delete them.  It would be nice to have a similar way to work with Calendar!
    Thanks for pointing me to the right article.

  • How do I get rid of error message, "iTunes could not back up the iPad because an error occurred."

    During a recent syncing of my iPad and iTunes, I cancelled a sync during the backup step of the process.  Since then I whenever I sync the ipad I know get, "iTunes could not back up the iPad because an error occurred."
    I have reset my iPad and turned off the MacBook, still the message occurs.
    Can someone offer some advice on how to get rid of this error message?

    You can try deleting your backup. Launch Itunes on your Mac and go to iTunes>Preferences>Devices. Highlight the name of the iPad backup and select delete. Quit iTunes, restart your Mac and try to sync again.

  • ITunes could not sync contacts to the iPhone because an error occurred

    When I connect my iPhone to my iMac (OSX version 10.6.6), and open iTunes and select "sync" - everything syncs (my Apps, Music, Movies, TV Shows, Podcasts, books, Photos and Calendars). However, I get an error message popping up saying: "iTunes could not sync contacts to the iPhone because an error occurred while merging data".
    I have unchecked the contacts button in iTunes and then sync works fine.
    I have deleted all my contact in my Address Book on my iMac and tried to sync. Again, same error message as above.
    I have not tried to restore the iPhone as I am worried to loose my contacts saved on my iPhone.
    Who know how to solve this problem? Thanks

    Hi Charlotte
    I had the same problem for one year now and it affected my contacts, then later my calendar.
    I followed the Apple troubleshooting guides and finally managed to make it work again.
    First try the following guide:
    iPhone, iPad, iPod touch: Troubleshooting contact and calendar syncing via USB on Window
    http://support.apple.com/kb/HT1692
    For me I noticed that after I updated ITunes to latest version (using the full uninstall from the last point of the guide above, section "Reinstall Apple Mobile Device Support and iTunes"), I could sync with another Windows user account (on another computer actually)
    Since I wanted my own account to sync again, I then used the advanced troubleshooting guide:
    Advanced troubleshooting for Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010
    http://support.apple.com/kb/TS2776
    In my case the point 4 in this guide helped, but since I had no MobileMe, I just killed the OS process SyncServer.exe, then renamed the SyncServices folder to SyncServices.old and restarted the PC.
    You should try all the steps in both guides in the order mentioned, to see which one can help, I don't advise you to start directly with a step in a guide
    Good luck
    Iphone 4, iOS 4.3.3, Outlook 2007, Win 7 64Bit

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