My 5th gen nano no longer works on its extrnal speaker dock

my daughters ipod nano 5th gen no longer seems to work correctly when plugged into an external speaker dock. the ipod will still charge, but any sound will play via the ipods speakers not through the externals. the ipod still shows as charging when plugged in and the headphone also works. i have tried it in 2 seperate docks, an ipig (in which it normaly works fine) and a gear4 sound dock. both docks work with no problem with my own ipod touch, but the nano does not seem to be recognised apart from being allowed to charge. is it broken?

Try the suggestions in the iPod nano (5th generation) - User Guide 
 

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