My 701 mass memory problem

my nokia 701 is showing mass memory unavailable after formarting it with a pc

Hi chijiokejason,
Welcome to Nokia discussions board!
I advise you to perform a soft reset on your phone to refresh the settings and this will make the mass memory available again. If the issue persists, please update your device using Nokia Suite.
Let us know how you get on and feel free to post any other questions you may have.
Regards,
astra2025
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Similar Messages

N97 mass memory problem

Hi,
the mass memory (32GB) has disappear from my N97. When I connect my N97 with my laptop using Mass storage mode, I can't see the mass memory icon on my laptop, even using the PC Suite mode and I still can not see it. The most important is all my document in the mass memory has disappeared including some photos, music and applications. Also,in the file mgr, it shows "memory in use".
So, wut can I do about it? Can someone help me? Thanks

Nokia Care Centre, read this old thread
/t5/Nseries-Devices-and-S60/N97-E-Mass-Memory-disappeared/m-p/584622/highlight/true#M182174
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Mass Memory Not working In my Nokia 701 !!

My mass memory is showing that it is in use even when it is not connected to any device or gadget !!
It all happened when I formatted my Mass Memory via PC in mass storage mode !!
Format was successful but when I ejected 701 from PC the Default file manager was still showing that the mass memory is in Use .
I tried everything from updating my software via Nokia Suite to re-booting my device a multiple times and also removed the battery many times and also I Hard Reset my device many times but to No avail .
Nokia care says that they Don't know what went wrong so they can't help me !!
What Should I Do now ??
Information -
Model - Nokia 701
Software Version - 112.010.1404 (Belle FP1)
Computer OS: Windows 7 Ultimate

Hi Blacklisted,
Thanks for the feedback and welcome to the forum.
While you may try a hard reset on your device it is likely you will have to visit a Nokia Care Point where the device firmware will have to be reinstalled. Follow the procedure below and if this will not resolve this for you you can find a Nokia Care Point using this link.
If you have data on the 701 you wish to keep create a backup using Nokia Suite but when asked deselect the option to include settings in the backup. You can start a backup through Tools>Backup in the Nokia Suite menu.
Now disconnect your 701 from the PC and select the offline profile, press the on/off switch and from the menu which appears select and activate the profile offline.
Enter the code *#7370# followed by the security code 12345. Please be aware this reset may take a while. Your 701 will restart when finished.
After the 701 restarts go through the Device First Use sequence to setup the 701 correctly.
Now connect the 701 to your PC again and let Nokia Suite install the requires files on 701. After this (re)install the latest system update. When you go to the update screen in Nokia Suite your will either be presented by a system update or you can choose to re-install the current (up to date) version again.
After the update verify if there are any additional updates and install these as well.
After this you can restore the backup if you made one.
Hope this helps, let us know how you get on.
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Memory problem with 5330 XpressMusic

Hi,
I seem to have a memory problem with my 5330, I have a 1Gb micro disc installed. My son sent me a photo from his phone, when it arrived I got a warning on the scren that 'there is not enough memory to receive messages', I have tried to delete as much as I can, a lot tells me I can't delete it, but I still get the same warning. This warnig shows up each time I switch on the phone. How can I get myself more space? Can I move things from the phone memory to the memory card?
Gerald
Message Edited by warmbells on 01-Nov-2009 06:19 PM

Are you sure you're using a 5330 XpressMusic? Or is it a 5320 XpressMusic? The former is yet to be released, AFAIK.
Assuming that you are using a 5320, try these steps:
-> Move all photos, music, videos stored in the phone memory to the memory card. You can use the built-in File Manager to accomplish this.
-> Delete all files that you would've received via bluetooth, present in your Inbox. You can save them to the mass storage.
-> Clear the browser cache.
-> Clear the Sent Items folder.
-> Make sure you don't have too many messages in your inbox.
Hope this helps
Cheers,
DeepestBlue
5800 XpressMusic (Rock Stable) | N73 Music Edition (Never Say Die) | 1108 (Old and faithful)
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N95 8GB Mass Memory in use error

Hiya
I have a N95 8GB and when I try to connect it to my PC I get the error message that the mass memory is in use by another application.
I have stopped all running applications. (there where none)
Done a factory soft reset.
No difference. Still cant conect the phone in Data transfer mode.
Any suggestions of a help ful nature woild be nice.
Thanks

hi
i am also having the same probelm. whenever i conect my mobile to pc using data transfer mode. i get this message
unable to start data transfer mode. mass memory in use please close some applcations
now i have checked ther is no application running in the background
also when i try to open the help file on moible. it says memory full. please close some applications and try again
anyone knows the solution to this problem
thanks

E: Mass memory

I had a problem with security code. Trying to find a solution and I found the following : ,,1-shutdown the phone 2-start the phone again after one second and keep push volume down + camara + home and wait for 5 second.the phone rest them self ...... thats all and good luck.'' I did it, then enter new code but the problem was not resolved. I had no maps and Nokia store after that and some games were not here. So I reinstalled Nokia Belle. Maps and Nokia store returned but games disappeared and Mass memory is 5.8 GB as it was with the games but in this case the games are gone and how memory can be the same as with the games ? And one more question I have memory in laptop even when I update Symbian ^ 3 with Anna and Can I get it back the backup on Belle in order security code get it back to default 12345 is it possible this to perform ?

Hi akeovi,
You are better off formatting your memory card and re-downloading your games from Nokia Store. As some applications have not be optimised for Belle, they will not run and be recognised by the device (even though it is in your memory card). You can check the applications you have purchased or downloaded from your history in Nokia Store.
Also, you might want to read the FAQ here and under "How to update to Nokia Belle".
Hope this helps,
Regards,
haZey
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If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

N95 8GB v20.0.016 - mass memory failure #3

For the third time my N95 8GB has managed to corrupt its mass memory ("mass memory corrupted") - only this time, I am unable to reformat it at all!
The problem behaviour is as follows:
Used the phone last night to take several pictures, accessing the Gallery at one stage to find and delete one picture. This afternoon I look for the photos to review, and the '200902' folder (images for February) on the mass memory has no subfolder and is empty. However, I DO have a video saved on the phone from the 7th of February!
This afternoon I am able to take as many pictures as I like and they are saved correctly in the gallery and the 200902 folder. I had used about 5.2GB of the mass memory at this point. (It may be worth noting that I would occasionally get the message 'Gallery: Memory full' whilst browsing the gallery, but never at any other time).
At this stage, the mass memory is still fully populated, so I thought it would be best to cut my losses and take a full phone backup. The backup process fails, with an error along the lines of having lost connection with the phone.
I check file manager to see what's going on, and the following message appears on the memory card page: "(no data)".
All previous times the handset corrupted its memory, the trigger seemed to be a reboot of the handset. (Contents were lost upon returning to File Manager after a reboot). Having not rebooted the phone at all in the last 24 hours, I was surprised that the memory card contents had apparently disappeared without any application being launched and apparently no new data writing attempts being made. Perhaps the read operation for the backup caused the failure? But this still does not explain how all my February photos were deleted.
Without any obvious way of getting to my files, I rebooted the phone, returned to file manager and was greeted by the familiar: "(mass memory corrupted)".
As mentioned previously, when this happened before I was able to format the memory via Menu -> Tools -> Utilities -> Memory -> Format. This time, I receive the message: "Mass memory is in use by other application. Continue anyway?". I select 'Yes' - but the handset simply returns to the memory screen and "(mass memory corrupted)". This still happens even after a reboot.
I have performed 'Factory settings' reset via the phone menus, a 'hard reset' via code *#7370#, a format by holding *, 3 and the call answer button whilst powering on the phone - none of these prevent the 'Mass memory is in use' error from occurring. I have also attempted to format drive E (mass memory) but this just returns an error code. When I attempt to upgrade the firmware, the process fails every time after ~3 minutes saying that the connection with the phone has been lost (the warnings about upgrading do state that the mass memory should NOT be encrypted, so I presume that it being inaccessible is equivalent to this).
I cannot see any way to format the 8gb memory so that I can make it usable once more! The phone was not dropped or damaged in any way in the last 24 hours, yet it seems that something must have physically changed inside it?
The only parallel I can draw between this incident and the previous one is that both times, the memory was around 2/3rds full (around 5.5GB). I am wondering if perhaps the FAT table outgrows itself and dies?
My 1 year warranty expired 3 weeks ago - I am hopeful my network operator will be able to provide a replacement and that this phone just has a 'bad' memory chip - it really is a superb phone barring this infuriating corruption problem mine seems to have!
If anyone could shed any light on a solution it would be much appreciated
Thanks,
Alex
Message Edited by dazz19 on 15-Feb-2009 11:43 AM

In the end my operator agreed to replace the handset for me after a lot of to-ing and fro-ing. In my opinion the problem was caused by a faulty memory chip.
Alex
p.s. - the old handset was sent to the operator for repair and they were unable to repair it, only offer a refurbished replacement. With the greatest of respect, it's good to know my case is not unique!
Message Edited by psx9 on 12-May-2009 01:10 AM

N86 E: Mass memory corrupted - how to recover?"

Hi,
I'm using a N86 8MP which is less than 5 months old. Recently, I have lost all my music files and all the crucial photo images which I have taken between Jan till now and I have not done a backup yet. Somehow this occurs after I have switched the Singapore SIM Card to a China Prepaid Card. Could it be the cause of data losses? Also, not sure if the missing data has anything to do with the corrupted E:Mass Memory which I have just discovered yesterday.. Any ideas/advise?
And, may I know, how can I recover the corrupted E:Mass Memory from my Nokia N86 8MP phone?
Please help. Thanks!

Thanks for the suggestion, Barney-15E. FYI I am not running both iCal and Calendar. Just Calendar. Me bad for using the old name and new name interchangeably.
Tackling the iMac problem: In iCloud network preferences, I unchecked Safari then soon after rechecked it, and your suggestion appears to have worked: a bookmark recently added on one of the other devices appeared in the iMac Safari bookmarks. So far so good.
Did the same thing with contacts. The iMac took a couple of hours to restore the sync setting, but it finally completed the task. The computer was laboring so I rebooted. Then I opened the contacts application and saw the spinning grey bars next to the "iCloud" heading above my list of contact groups. Some time later the spinning lines were replaced by an exclamation point. I clicked on it and got the message that the operation could not be completed because of a "CoreDAVErrorDomain error 1..". Subsequently, after much spinning of the line wheel, I have gotten either the exclamation point with the CoreDAV message or a lightning bolt icon. Whether exclamation point or lightning bolt, clicking on it provokes a long period of the spinning line wheel. And looking at some telltale contact discrepancies between the iMac and the other machines, nothing seems to have changed in terms of merging the discrepancies.
Searching for the error message in the support community, I see this has happened to others, and they have had some success in following a list of steps starting with archiving the contacts, which I have done. Don't think I fully follow the other steps, nor am I sure they apply to my situation.

Urgent, Please Help - Toplink & ADF Memory Problem

Hi all,
We are using ADF Rich Client, Toplink11g, Oc4j11g. EJB tier is implementing with SessionBeans using Toplink with Database operations. And BackedBeans for serverside.
Users search records and then update them or create record. For examples user enters cardno in first page and in second page access the user informations. And updates info. Then goes back to first page.
Maybe while going back to first page some toplink objects still referenced with another objects.
i am calling a toplink finder method it returns 10-20 rows and showing on a table these records using method iterator. Users select a row and continue with selected row. At the other page the user modify the data and turn back the search page.
I took heap memory dump of server and i saw that 10 objects in memory.In every search and going edit page this count is increasing. In addition i saw cached objects in memory. There is no problem my toplink cache configuration. But i am not using caching with the other object.
I am just calling finder method in a backed bean,without using table and method iterator there is no object in memory.
Is the problem beacuse of adf pgae life cycle?
I am really in trouble.
Thanks to all.
gokmeni

Go to Menu>Tools>File Manager>Options>Memory details, this will give you a run-down of how much phone memory is free and how much is used, then a breakdown of where the memory is being used. Your phone memory is about 140Mb in total (don't confuse this with the 8Gb - that's just "Mass memory" for storage of data like music, video and pictures plus it is possible to install some apps in there. The phone memory is used for processing as well as sotrage, which is why you get these errors if too much is used.
In the breakdown, you'll see the following items:
- Calendar: this should only be a few Kb, perhaps a few hundred Kb if you use the feature often, but not too much
- Contacts: should also be measured in Kb, even if many of your contacts have images
- Messages: should be measured in Kb, if it goes into Mb or worse still Gb then you have Bluetooth of MMS messages hogging space - save the attachments to mass memory and delete the messages.
- Images, videos and soundclips should not be large - perhaps a small number of ringtones, images that you use as backgrounds etc. but the bulk of these media files are best moved to mass memory.
- Documents should be tiny, keep documents in mass memory.
- MIDP (Java) apps and SIS (Symbian) apps could be filling space, you might be able uninstall some of these and reinstall them to mass memory if needs be, but be aware that some apps must be in phone memory and that some of the space taken by SIS apps will be preinstalled stuff that you can't move.
If none of the above can explain the memory full erros and you do seem to have a large amount of Mb free, then it could be a software issue that can be solved by reformatting the phone with the code *#7370# - make sure that you use PC Suite Content Copier to backup important data first, and after the reformat when you restore the backed-up data, don't include settings in the restoration and also leave out any data types that you know you don' use.

N97 mass memory dataloss

My friend has N97 phone with some memory problems.
This morning she had appr. 1200 emails (mostly headers only) and appr. 900 textmessages in
her phone. That all was in E: mass memory. It seemed like the amount of these messages
slowered the phone.
I tried to help her so I reorganized her email account. I left emails of august 2009 in her "inbox" and
moved older messages to other folder. There was some 200 messages left.
Then everything went wrong.
I opened her email account from her phone and the phone started to update emails. The phone
went totally jammed for a long time. And when I got it back again all textmessages had disappeared.
900 important messages.
The phone works well and you can use E: mass memory but there is no textmessages there.
Please, can somebody help me? Is there any way to get this information back? She don't have any
backups (the phone is less a month old).
Br, vvaino
PS. I copied all data from her phone in mass storage mode to my laptop, is it any help?
I also did backup with PC Suite.
#SwitchToLumia

Hi n95a1,
It seems to me my case I wrote few days ago is one tiny part of the big amount of problems Nokia has with N97. Spending last days reading your messages about N97 there, in my opinion, are software bugs tightened together and causing multiple different problems to customers.
But I want to believe the new firmware 2.0 Nokia introduced in Stuttgart week ago will take step forward and gives us the phones we bought.
n95a1, down here you see the link to program might help you. It is from Mobile Overlord Psychomania written this site yesterday.
/discussions/board/message?board.id=smartphones&thread.id=163964
PS. My own N97 is working quite ok, not having any major problems.
#SwitchToLumia

N96 mass storage problem

Hi my friends
I have nokia n96 (RM-247) not branded and I experienced some problems after I install the new firmware 30.033. When I connect the phone in mass storage mode I am receiving the following message: Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6f7c 75b6bf7c with options Cancel, Try Again, Continue. I tried all of them but after few seconds the message appears again. I tried this on several computers all of them using windows xp, still the same. When I connect the phone in PC Suite then everything is OK. Any solutions??? Thanks in advance!

Sounds like something has messed up somewhere and created a memory problem
Try taking your memory card out then connecting in mass storage, does the problem persist,
If it does then try the reset factory settings, and see if that helps,
If that doesn't work then go for a format of the mass memory followed by a
hard reset (remember to back up all of your data first)
To format the mass memory, tools, file manager ,E:Mass Memory, options, format
To hard reset.
1. Switch off the phone.
2. Hold down the following three buttons: Green (the call answer button), * button, and '3' button.
3. While holding these buttons, hold the power button for a second to switch on the phone.
4. Release when the phone shows the nokia hands logo or shows other signs of life like the language selection screen.
It may take a few attempts and very flexible fingers.

X6 Won't Copy Songs or Read from Mass Memory

Hi. My Nokia X6-00 16GB was working fine the other day. It's only 3days old and it will not let me copy music to my phone. I've tried everything. Wiped the mass memory. Hard Reset. Reinstalled the Ovi Suite.
When the phone is in mass memory mode i cannot access The Mass Memory / Phone Memory Folder in Windows Explorer. It Says I cannot view the folder because their isnt a program associatied with it.
Songs won't copy. only a certain few do. Even tho i tried putting on songs i had orginaly before the problems started and they wont go back on. "The phone doesn't support them" even though it did a few days ago. Any help?
Thanks

Mine is exactly the same downloaded 3 songs all fine then next day all downloads fail phone is only a week old

C3-01 Memory problem?

My friend has a C3-01, and has fond that taking only a few photos fills the memory. I've checked the settings & the only option is the phone memory or the SD card memory. However, according to the specs on the Nokia site, there should be 32gb mass memory included. Is this correct? How can I check what's in the phone? I couldn't find a way to do this
Nokia N8 on Belle

No. Its not correct. The 32 Gb mass memory isn't included. You'll have to purchase the microSDHC card for it. As far as i remember 2 GB memory card is included in the package.
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920

X6 Mass Memory, Music Player all gone wrong

Hi everyone,
I know this problem has been mentioned before but I can't find a definitive answer to the problem.
My X6 keeps freezing and going haywire when transfering music, it's ok for about the first 3gb then it just goes loco, everything beyond that point fails to transfer and when I try to update my music library it freezes up but then the problem just stays there untill I delete all the music from my phone.
this is my second phone the first one did the same thing, I have tried formatting the mass memory and reseting it as advised by the Nokia customer support line but to no avail.
it's a bit worrying as I have around 13gb of music to put on it, I know that seems alot but I did choose the X6 as an alternative to the i-phone, it is after all supposed to be for music.
can anyone help or suggest an alternative phone I can swap it for?
Thanks.

This is probably a hardware fault and it seems that some are experiencing the same with their x6's.
Since everything seems to be deleted you could try a hard reset (this will, when performed successfully, wipe your phone memory). Sometimes it can fix the weirdest things, but I'm pretty sure it won't. However, as the phone is now, I don't think you have anything to lose. Read the solution here in this thread for the hard reset ( the pst written by cjlim) : /t5/Xseries/I-need-to-make-a-Hard-Reset-for-my-x6/m-p/939789/highlight/true#M8914
If that does not work, you will have to visit a Nokia care point unfortunately, and most likely you will have to. When the computer can't read the memory when connected or even discover the mass storage, that usually means severe troubles, at least if it has worked before (thinking of computer issues, not in your case though)
Click here to found your nearest care point: http://europe.nokia.com/support/repair-and-recycle/repair/care-points

X6 16GB LOST MASS MEMORY

I was listening to music on my phone when it beeped at me and on the screen it came up "data corrupt" and then all my music and pictures were gone, this happened once before and i was able to turn off the phone and turn it back on and all my stuff was there again. This time it says there is no mass memory only the phone memory(approx 300mb) its like my 16GB memory has crashed has anyone else had this problem?

It's not a virus but rather a hardware failure which needs to be sorted at a Nokia care point. Can't remember to have seen any reports on people fixing this issue with reinstalls of fw or hard resets.

My 701 mass memory problem

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