My 8320 curve will not connect with the desktop manager

I have just received a new device (bold 9700), and i need to send my contacts from my old 8320 to the 9700.
I read a post about doing it thru the desktop manager, but i have never been able to sync my 8320 to the desktop manager.
How can i make the desktop manager recognize my bb 8320?
thanks

You should be able to use the switch device wizard in BB Desktop Manager. Are you wanting to "sync" or are you wanting to make a backup or transfer info from one BB to another? They are two different things. Can you be more specific? When you plug in the device does DM show the pin at the bottom of the DM screen (or the device picture if using DM6?)
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