My 8500A Plus won't print faxes

My 8500 A Plus won't print received faxes. It receives okay and then tries to print but won't print until I open and close the Printer Cover

hi there,
could you provide the community with a little more information to help narrow troubleshooting? Are there any error messages or blinking lights during this failure to print?
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My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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8500A Plus Won't print after idle 20 mins

Windows 7, 64 bit, no service pack yet. Tried updating firmware, but by computer grays out the printer option. This is my THIRD printer from HP (exact same model) that has had the exact same issue. Must be a software issue, but can't find it. Printer won't print after idle for 20 mins. Goes into printer que, but doesn't complete. Issue started Jan 2, no big changes to computer at time. Has anyone had this issue that can help? I'm about ready to go buy a Brother. Thanks

The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02790693&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4
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OFFICE JET PRO 8500A PLUST WON'T PRINT COLOR

My Officejet Pro 8500a Plus will not print in color.
The color gradually faded then stopped.
Ink was low. replaced all cartridges.
Printhead status: Black/Yellow=good, Magenta/Cyan=fair
no color on copying or printing

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My All-In-One 6500A Plus won't print any color from Internet Explorer (v8.0).

My All-In-One 6500A Plus won't print any color from IE (v8.0). I can print all colors from Word, PDF documents, photos, etc. - but not from ANY web page. At first it only printed Magenta ink, now it acts as if it's printing (feeds the paper, moves the print heads across the page and sounds like it's printing) but the paper comes out blank every time. If I change the print options to print grayscale and only use black ink, I can get a black only image of the web site.
As I said, ALL OTHER APPLICATIONS PRINT FINE. ONLY WEB PAGES WON'T PRINT, so please don't tell me it's the ink cartridges. ;-)

Fourteen views and no answers in two-and-a-half days!!
I guess it's time for me to change printer brands. It will be a long time before I get an HP anything again!

My printer officejet pro 8500A plus won't go into power or screen saver mode with XP Prof/

why doesn't my printer officejet pro 8500A plus go into power save or screen saver mode with windows XP Professional?
I have updated the firmware, i've put the printer through a power cycle, I did a semifull reset. I checked the boxes to on for power save and screensaver. Yet my printer runs through the product tour all day long

the only place I can find to enable power and screen savings is on the printer LCD itself. Is there somewhere else to look for this option? I look at printer HP on windows go to properties and there is no way to enable power saver mode.

Mac os 10.6.8 & hp officejet pro 8500a plus (910g) stopped printing wirelessly.

hp officejet pro 8500a plus (910g) prints from mac os 10.6.8 with a usb, but stopped printing wirelessly
HP Network Configuration Page states Network Status: ready and Active Connection Type: Wireless
Wireless Network Test Report - looks A-O.K.
Turned off modem, printer and laptop & restarted modem, printer, laptop computer
Seems that the computer can't "find" the printer, maybe.
Any suggestions would be appreciated!

If you open System Preferences --> Print & Fax and click the "+" symbol at the bottom of the printer list on the side, you should get an "Add Printer" dialog window to pop open. Is your printer visible in that window?
If not, try printing a configuration report from the printer, to get the IP address your printer currently has. If you type that number into your web browser of choice (Safari, Firefox, etc.), does the printer's "embedded web server" page load?
If so, you could set up the printer on your Mac using the IP address in the "Add Printer" dialog. To do that, you select "IP" at the top of the window rather than "Default" (which is a discovery list), and paste the IP address into the "Address" field. If the printer is available, it should pick the model automatically.
Cheers,
dot11
I am an HP Employee
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I work for HP

HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it: C4908A, 2016/05/22. The newest cartridge I put in has a September 2017 expiration date (part number C4908A).
I am not getting any error messages or anything, there is just no Magenta being printed.
First - I would like to know how to fix this issue with the HP printer.
Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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Hp photosmart plus won't print and alignment failed

HP Photosmart Plus stopped printing without any warning bells/error messages. Changed the black ink cartridge, used the clean and allign tools...alignment failed is the error messge I get and it still won't print.

Hi @jmfmls,
Welcome to the HP Forums!
I noticed that your HP Photosmart Plus will not print and the alignment failed. I am happy to help you with these issues!
For further assistance, I will need to know some more information:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Hope to hear from you soon, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet pro 8500A plus can not print from ethernet connect computer

Setup:
HP Officjet Pro 8500A Plus connected to a netgear wireless router using wired ethernet.
Desktop with windows7 connected to the same netgear wireless router using wired ethernet.
Can print from other computers connected to the the wireless router using wifi but can not print from this desktop connected using the wired ethernet.
Can not print from the Windows7 PC which is connected to router over wired Ethernet. Printer is connected to the same router using wired Ethernet. Other notebook connected to the router over wireless prints.
Windows7 device & Printerhows printer is ok.
Once a job is sent to printer, show status printing for a while after the status will show error.
Now the status shows error
HP Print and Scan doctors shows printer ok.
But if you try to print the test page, unable to communicate to printer error comes.
Tool box can read all information about the printer

Please reload the drivers and software on the Win7 PC. Reconfigure and try again.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

OfficeJet 6500 A Plus Won't print on certain color paper

When I try to print on certain colors of pastel paper I get an error message saying there is a mismatched page size. This is a refurb unit because the original printer wouldn't print all colors of ink consistently and replacing the printhead didn't correct the problem.
After an hour on the phone with tech support we were able to get it to print on pastel paper if I set it to draft quality but it still won't print in normal quality. Tech support blames it on the brand of paper I have despite the fact that I didn't have this problem with the same paper (even from the same ream) with the original printer. The only solution available to me is to use draft quality or use HP brand paper (and that is simply what I was told, I haven't bought their paper to see if this works - haven't even found their color paper).
Anyone have a real explanation/solution to this problem since HP clearly isn't standing behind this product? (Yes, they have replaced the printhead, the printer and now are replacing the duplexer, but having to replace all these parts and still telling me I have to use draft quality does not bode well for the quality of this product.)
Thanks for any help/suggestions.

I have the same problem. The printer seems to sense the paper before printing and if it's pastel, is feeds that sheet through and every other one until it finds a pure white one, then it prints. I tried different paper type settings under printer properties before printing but no luck.
I got tired of wasting paper and ink so in the end I took a print out on plain white paper and photocopied it onto the pastel paper. That worked fine.
This tells me that the printer driver is messed up or I did not manage to hit on the right paper type setting for the paper I was trying to use.
Photocopying onto your specialty paper is a suitable work around if you are printing just a few pages but not for larger runs.
Irv

Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.

Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
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Officejet Pro 8600 Plus - won't print wirelessly

Installed a new 8600 Plus printer. Installed it onto my network. My laptop sees the printer and the scanning function will fire off and talk back and forth with my laptop. When I try to print, though, the printing fails with "Unable to Communicate with Printer" error. Any ideas on how to solve this?
This question was solved.
View Solution.

I have already tried the HP Scan & Print diagnostic. All tests pased, however I still cannot print wirelessly.

Office jet pro 8600 plus won't print right no matter what

I use an iPad, and a windows 7, and an iPod touch. The printer stopped working even when I am trying to get it to give me a print page without an OS. It just stopped working right after being the best printer I have ever seen for over a year.

Welcome to the forums @Bk2
I saw your post about how your Officejet 8600 Plus stopped working, and I wanted to write to you with my suggestions to hopefully have it print out a test page or a copy afterwards.
Here are some things to try:
Reset the printer
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Update the Firmware: Getting the Latest Firmware and Product Updates
Now try a copy and test print!
If the printer still will not work, please call us directly to talk about your printer options!
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My hp photo smart plus won't print from my ipad2 anymore.

I used to print all the time from my ipad2 to my hp photo smart plus printer. Now it has stopped working. Any suggestions? I haven't changed any settings or done anything different. I can still print from my laptop just fine.

Hello kelyj,
In regards to printing from the embedded print function on the iPad, here are some steps you might try to see if they are able to resolve your issue.
1. Clear print jobs from the printer queue on your iOS device by tapping the home button twice. The Print Center should appear on the bottom of the screen. Select Print Center and clear print jobs by swiping your finger across each job and select 'Delete' until no more jobs are listed.
2. After clearing the printer queue, we need to completely shut off your iPhone by pressing and holding the power button on the top right corner of the device until you see "Swipe to power off" and swipe across the screen to completely power down the iPhone. Do not power the iPhone back on yet.
3. While the printer is still on, unplug the power cord from the printer, leave it unplugged for 30 seconds, then reconnect the power cord to the printer. Once plugged back in the printer should power on automatically.
4. After the printer has powered back on, you may power the iPhone back on and try sending a picture or email for printing to test and see if this has resolved the issue.
If you are still having issues reply to this post and I will try to assist you further.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

My 8500A Plus won't print faxes

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