My 8620 HP Officejet Pro 8620 e-All-in-One Printer IS INCREDIBLY SLOW TO PRINT - TRIED EVERYTHING

I have an 8620 HP Officejet Pro 8620 e-All-in-One Printer It is connected via wireless set-up, with excellent signal strength. It is incredibly slow to print anything, especially PDF files that have graphics in them. I have the latest software installed, latest firmware updates. I have even uninstalled and re-installed, the issue is still there. This is an incredibly crap product, so I'd like to get this issue solved ASAP. Thanks,Brian

For example: printing http://www.nytimes.com/images/2015/07/04/nytfrontpage/scan.pdf Quickly goes 7.03mb/of 7.03mb... then just swirls the "printing" status on the printer's LCD screen, and takes 5 minutes to print...

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Hp officejet pro 8500 premier all-in-one printer

The above printer is 1 1/2 years old and it has stopped printing. When the printing became light, I installed new print cartridges less than a week ago. Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed. And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
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08-24-2011 06:34 PM
Well,
to this is say, "get used to it", or throw it away. Many, Many, Many people have had trouble with this printer.
The following are common and frustrating issues that this printer exhibits on a regular basis:
1. Constant Self-Checking (usually every 20-30 pages of print)
2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
4. Paper mis-feeds.
5. Paper jams.
6. Nearly impossible to use once the printer reports ink-depletion.
7. Nearly impossible to use CIS Ink for larger print jobs.
8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year? Too bad, the warranty is already expired, most likely).
In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use.
I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads.
Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster. AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
What is going on? Why does it just automatically clean and align? I also get alignment failed messages. Any suggestiions?

rammerjammer,
Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help. To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged. Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies. There are many ways to contact HP. The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use. If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing. Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta. These printheads go by region also so be sure you are using the right region, these were found using the United States region.
The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads. The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer. The printer goes through a calibration process when turned on that will use ink. Leave the printer on and let it go into stand by mode. This type of printer is energy star efficient and made to calibrate on start up and be left on. Allow the printer to clean or calibrate only if the printer must. If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance). Please see the following links for further details.
Cleaning the Printhead Contacts
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
Paper Path Issues in the Automatic Document Feeder
Officejet Pro 8500 User Guide
The printer has a duty cycle of 7.5k page/month. The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over. To me it would seem that the printhead should last somewhere in between. This printer was designed to save money on ink compared to the rest of the officejets. I hate that it has been causing so much trouble, hopefully the information I provided will help.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
Click here for page yield information.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
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Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
Can you tell me if this is the printer head and does it need replacing or is there another problem?
SondraS

Are you using genuine HP cartridges and not refilled or third-party cartridges?
Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
Are there any quality issues with this page?
Although I am a HP employee, I am speaking on behalf of myself and not the company.

HP Officejet Pro 8610 e-All-in-One Printer server 2003 - 32 bit

How can we install the drivers for HP Officejet Pro 8610 e-All-in-One Printer on MS Server 2003, 32bit?
The available driver list includes Server 2003 32 bit as an acceptable OS but when I try to install, the installation routine says that it is not compatible. Thank you for your interest in my question

Hi soeasy, and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial issue. You can do this at HP Commercial Forums.
I hope this helps!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
OS: Windows 8.1 64 bit
I noticed the problem: After I scanned a medical card that was 80% cyan.
Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
Only occurs during color scanning or copying. I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
If I had scanned the small O'Riley's note in black & white there would have been no streaking.
I have reset, used the HPP Dr., cleaned the glass, etc, & followed Solutions 1 - 3 http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02881567&lc=en&product=4323659&tmp...
I sincerely appreciate your assistance.
Rene'

Hi @Veritasabt,
I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
Try scanning again to see if you have the same results.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice weekend!
Thank You.
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Gemini02
I work on behalf of HP

HP Officejet Pro 8600 e-All-in-One Printer - N911a printer assistant

Hi!
So, I replaced an HP Officejet Pro 8600 e-All-in-One Plus with an HP Officejet Pro 8600 e-All-in-One Printer - N911. Subsequently the HP Printer Assistant desktop shortcut disappeared from my computer -- and apparently from the computer entirely because it eludes searches as well. So multiple times (like, 20 times) I have removed and reinstalled the printer on this computer because sometimes -- not every time, infuriatingly -- immediately after installing the printer from the online driver, the Printer Assistant opens -- but there doesn't appear to be a way create a desktop shortcut for it. As soon as I close it, it's gone forever, and it's just not practical to have the Printer Assistant open all the time. The next time I want to scan something wirelessly, I have to go through the process again. It's driving me insane.
Is there any way to download just the HP printer assistant software, or some sneaky way to create a shortcut for it? It's the only efficient way for me to interact with the printer for scanning (the bulk of the printer's usefulness) at my home office, and if I cannot get it to work consistently, this will be the last HP product I buy.
Thanks in advance!

Hi,
Follow the steps below to repair the software installation when cliking the HP Officejet Pro 8600 will not launch the HP Printer Assistant software, these steps should resolve a such:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03659948&lc=en&jumpid=reg_r1002_us...
Please let me know of any change,
Shlomi
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HP Instant Ink for HP Officejet Pro 8600 e-All-in-One

I just purchased a new HP Officejet Pro 8600 e-All-in-One printer and was setting up HP Connected, etc. I came across HP's new service for ink called HP Instant Ink and was immediately sold. I went to go and sign up and the prompt told me that my printer was no eligible/supported. Now, I am more than willing to pay HP a monthly fee to be a part of this service and I just bought a state-of-the-art printer to do just that.
Thanks to the "Ask HP Experts" forum on printers, I thought this would be the most opportune time to get this addressed. I REALLY want my printer to be eligible in the HP Instank Ink Program and I know you guys can make it happen. I just switched from an Epson and I am really impressed with my new printer; but, if HP added my new printer to the eligibility list for Instank Ink I would be astounded.
Please add the HP Officejet Pro 8600 e-All-in-One printer to the Instank Ink program, I would totally pay the monthly fee for it. Thank you.

I was so disappointed to get to the part where I pay only to be told my new printer, the officejet pro 8600 all-in-one, was not eligiable. But why?

HP Officejet Pro 8610 e-all-in-one-printer

I really need to find an important fax confirmation and my fax log only shows the last 30 transactions. Same with the call history. Is there any way I can get more than the last 30 items.

Hello @TheVillage,
Welcome to the HP Support Forums!
I understand that you're attempting to retrieve an old fax from your HP Officejet Pro 8610 e-All-in-One Printer. Because this is a consumer level printer it does not store more than 30 faxes within the fax programming. Therefore, there is no way to retrieve that fax information. Going forward I would recommend configuring Fax to a Network Folder. This feature will allow you to receive faxes to a network folder on your computer and also print the faxes on the machine if you want to. If you ever misplace an important fax you can go into the network folder and manually print the faxes.
For additional information regarding Fax to Network Folder please click here. Please refer to pages 12-18 within the User Guide.
Should you require additional assistance with the Fax to Network Folder setup please let me know!
X-23
I work on behalf of HP
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Hp officejet pro 6830 e-all-in-one series

install & setup my hp officejet pro 6830 e-all-in one printer

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
You can choose which you want depending on the type of connection you are using.
Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
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Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
the menu screen says its on and the blue light is on, but no connection.
Appears to be a hardware problem, any ideas.
Thanks

Hello Minabird4
Welcome to the HP Forums, I hope you enjoy your experience!
I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
US support link to contact options for laptops purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for laptops purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I would like to thank you for posting on the HP Forums. Have a great day!
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Officejet Pro 8500 Wireless All-In-One Windows 8 driver not working

Hello!
I recently got a new Dell Inspiron computer running the 64-bit version of Windows 8, and I have an Officejet Pro 8500 Wireless All-In-One Printer from a long time ago. I don't have the disc version of the driver, since I purchased the printer before Windows 8 came out, so I tried to download it from the HP website. Whenever I try to run it, however, it says that it is extracting, but once the extract is finished, nothing happens. The Installation Wizard doesn't pop up, and there is no error message explaing it. Help please?
Thanks!
This question was solved.
View Solution.

Hi,
Can I check if your Officejet Pro 8500 is A909 or A910? Alternatively, you can install the class driver built into Windows 8 to print to your printer. There are also a couple of Windows Store apps (HP AiO Remote and HP Scan and Capture) that would work with your printer.
I work for HP.

I just purchased a new HP OFFICEJET PRO 8600 e-ALL-in-one printer

I just bought a new printer: HP Officejet Pro 8600 e-All-in-one, Product #: CM749A#B1H and HP 950Black officejet ink cartridge.
I have 5 564XL ink cartridges I bought from HP, unused, unopen: 2 black, expire Aug 2015
1 cyan, exprie July 2015
1 Magenta, expire June 2015
1 Yellow Jaune, expire July 2015
Since those cartridges are not suitable for my new printer, how do I return nd get refund?

You'll need to contact HP Phone Support about this. Failing that, another option would be to sell them on eBay.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Cant WiFi connect HP Officejet Pro 8600 e-All-in-One Printer to internet

I cant WiFi connect HP Officejet Pro 8600 e-All-in-One Printer to internet... at least I think that is the problem. I have followed all the instructions on HP Print and Scan Doctor as well as Troubleshoot HP Installation Failure. My router is running fine for everything else and I have entered the static address for the printer into the router. It appears that my printer believes it is connected to my WiFi (Ihave WPS it multiple times), but when I type it's IP address into my IE nothing shows up. My router doesn't appear to see the printer either. I have the latest driver installed on my computer. I suspect this may be a router issue: new router Asus Double 450 Mbps N Router (Dual band - but it appears my router is using the 2.4Hz band to communicate with WPS). Windows 7 64.
Any help is appreciated!
This question was solved.
View Solution.

Hello NRHII,
Welcome to the HP Forums!
I understand you're unable to connect the Officejet 8600 over a wireless connection. I will do my best to assist you! I would recommend power cycling the router, printer and computer:
1) Turn off your printer
2) Disconnect the power cord from the back of the router
3) Restart your computer
4) Wait less than 60 seconds, plug the power cord back into the router
5) Turn your printer back on, wait for the computer to turn on
Is the wireless light blinking on your printer? If so, please reconnect the wireless on your printer by using the wireless setup wizard: (This information is stated here.)
On the printer touch screen, touch the Right Arrow ( ) to display the second navigation screen.
Touch the Setup icon ( ).
Touch Network , touch Wireless Setup Wizard , and then touch Continue . The printer searches for available networks.
Touch the name of your network, and then touch OK .
If prompted, enter the network password, and then touch OK . The printer connects to the network.
Also, as I was typing this post TreeFrog posted some great information to follow.
Have you followed this entire HP document on Printer Does Not Maintain Wireless Connection? If not, follow this document. Please post your results, as I will be looking forward to hearing from you.
Have a great day!
I worked on behalf of HP.

My 8620 HP Officejet Pro 8620 e-All-in-One Printer IS INCREDIBLY SLOW TO PRINT - TRIED EVERYTHING

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