My 9 year old somehow ran up $99.00 while playing games on my iPad. How do I submit for a refund?

My 9 year old son somehow ran up $99.00 in app purchases on my iPad. How do I submit for a refund? I have been all over the website but of course, this is the ONE thing I can't find.

There are no refunds.
You can try contacting itunes support and asking for an exception.
Click "Support" at the top of this page, then click the link under "Contact Us"

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HT204088 My 6 year old somehow racked up over $200. In charges last night. How can I get this refunded?

My 6 year old somehow racked up over $200. In charges last night. How can I get this refunded?

She was playing on some sweet shop app. What can I do??? Please help!

I am locked out of my ipad. My 1 year old somehow set an "enter passcode" . I am not an itunes user and did not sync my ipad to an account. I can not afford to lose the photos and videos on my ipad.What can I do?

Are there any options to recover your enter passcode with out losing all info on ipad. My 1 year old somehow set an "enter passcode" which is different than the "restrictions passcode" . I am not an apple user, do not have an ipone or itunes account. There for my ipad is not synced with any other device. Is my only option to lose all my pictures and video? There must be another solution in this high tech world. I can't handle losing the 1st day of kindergarten pictures and video and my toddlers 1st steps. Is there any help? This why I am a very frustrated 1st time apple user.

I'm sorry, but without a backup, there is nothing that you can do to keep the photos and your data. You have to restore the iPad now and you will lose everything on the device.
You don't need to use iTunes in order to backup. You can use iCloud for backups and I would suggest that you make a practice of performing backups on a regular bases after you unlock your iPad.
Read the very last part of the support article about if you have never synced with iTunes.
iOS: Forgotten passcode or device disabled after entering wrong ...
If you are not using iCloud and do not have Find My iPad enabled, you are really in a bit of a bind unless you know someone that has a computer running iTunes that you can use to restore your iPad. Any computer will do, since you are going to have to erase everything on the device anyway.

My 2 year old has deleted my 'apps store' icon and I cannot figure out how to get it back? Doesn't seem to be available in the on-line apps store, ironically enough

My 2 year old has deleted my 'apps store' icon and I cannot figure out how to get it back? Doesn't seem to be available in the on-line apps store, ironically enough

He dragged the icon out of the dock at the bottom and disappeared. That icon is merely a "shortcut" that opens the application when you click on it.
You still have the app. Open your applications folder and look for the App Store app icon. Click and hold down on the App Store icon and drag the icon down into the dock to replace it. That puts the shortcut back into the dock.

HT5460 I have an 3 year old mac and would like to update to osx 10.6 or later. when I look for updates, it says that it has no software updates for my computer... help.

I have an 3 year old mac and would like to update to osx 10.6 or later. when I look for updates, it says that it has no software updates for my computer... help?

You need to buy it on DVD.
(96867)

I have on airport express that is 5 years old, I now have a new wireless router. I want to use the express just for air waving iTunes. How do I set it up?

I have on airport express that is 5 years old, I now have a new wireless router. I want to use the express just for air waving iTunes. How do I set it up?

Hello 84wvu,
It sounds like you want to setup your Airport Express to Airplay music from iTunes. I found an article with steps to help you get this setup:
Connecting to an existing Wi-Fi network, exclusively for iTunes music
AirPort Express used exclusively for AirPlay by setting it up in Client Mode.
Choose this configuration if the computer containing your iTunes library may be out of direct range of the AirPort Express, but is within range of the Wi-Fi network.
How to Set It Up
Connect your AirPort Express to your home stereo or powered speakers.
From your computer, join the wireless network. Use the AirPort status menu in the menu bar on a Mac. On a Windows-based computer, hold the pointer over the wireless connection icon until you see your AirPort network name (SSID), and choose it from the list if there are multiple networks available. Enter the network password, if necessary.
Open iTunes on your computer and choose the AirPort Express(es) you wish to stream music through from the speakers pop-up menu in the lower-right corner of the iTunes window.
I also recommend reviewing the sections titled "Some things you should know about AirPort Express with AirPlay" and "Things to consider before you begin" in the full article:
Wi-Fi base stations: How to set up and configure AirPort Express for AirPlay and iTunes
http://support.apple.com/kb/ht4587
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Hi,my little Grandson somehow deleted my gardens of time game from my iPad,how do I retrieve it as I have spent lots of money over the last 4mnth.

HHi,my little Grandson somehow deleted my gardens of time game from my iPad how can I restore it as I have spent lots of money on this .

Any app can be re-downloaded for free from the App Store - however, depending on the specific game, you may not be able to recover your game progress other than from a backup.
Matt

HT3702 Yikes! My eight year old purchased some aps from iTunes and it comes to $130! How can I get these taken off? I don't even know what they are?

My eight year old was on my iPad and bought $130 worth of apps. How do I get these reimbursed? I don't even know what they are????

See Recover your iTunes library from your iPod or iOS device.
While I agree that it would be nice if it was easier to transfer media from your Apple devices they should never be used as the sole location for any of your media. They are too easily lost, stolen, damaged, or corrupted. The user tip above also includes a link to a suggested library backup strategy so that you can avoid being in the same position in future.
tt2

Just realised my 7 year old has used my apple id and spent a lot of money. am i able to get a refund?

Just realised my 7 year old has been using my apple id. God knows how he remembered it. He has spent a lot of money. Has any one experience of this? Am i able to get a refund?

Maybe. You can ask:
Apple - Support - iTunes - Contact Us
iTunes says all sales are final but they may make an exception

My 8 year old forgot her password on her ipod touch and now its disabled how do i reset it?

my 8 year old daughter forgot her password on her ipod touch. she tried to guess until she got a message that her "ipod is disabled" how do i reset it?

Connect to iTunes on the computer you usually Sync with and Restore...
If necessary Place the Device into Recovery mode...
See Here...
http://support.apple.com/kb/HT1808

Iphoto seems to be deleting old (several years old) images that hav the same name as new images being loaded. how can i fix this?

I was browsing some old photos in iPhoto11 and started getting 'image not found' errors. After much investigation, rebuilding thumbnails and extracting photos using fatface iphoto library manager it seems that newer photos with the same name as very old photos (Canon camera naming scheme IMG_nnnn.jpg) have caused the old photos to be deleted? I thought iphoto handled this situation but it seems not.
I never got any error or warning messages on importing the newer photos. Naturally the old ones have been in there for years and were originally imported using older versions of iphoto.
As it happens I do have all these old photos stored elsewhere so its not a case of panicking but I could do with a solution going forwards.
Has anyone else encountered this (and of course if so how did you resolve it?)
TIA
Paul

Every new import to iPhoto goes into a new folder on the HD, so no, iPhoto doesn't overwrite older images with the same filename.
Are you running a Managed or a Referenced Library?
A Managed Library, is the default setting, and iPhoto copies files into the iPhoto Library when Importing. The files are then stored in the Library package
A Referenced Library is when iPhoto is NOT copying the files into the iPhoto Library when importing because you made a change at iPhoto -> Preferences -> Advanced. (You unchecked the option to copy files into the Library on import) The files are then stored where ever you put them and not in the Library package. In this scenario you are responsible for the File Management.

HT1430 my IPad 2 has gone off, I have tried all the usual things, it is 3 years old, is it possible the battery has worn out, and if so how expensive are they to replace

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I'm adding more information:
in Finder, my iMovie folders are all visible and accessible. When I click on a clip from iMovie Events folder, Quicktime opens and plays the clip. ALL my video is not missing - it just isn't showing up in the Event Library!
This happened all of a sudden, while I was working on iMovie project (on both computers).
All my Projects are intact, and play when I open them.

Help! PC somehow shut down itself everytime i play game for a while.

I just upgraded my pc yerterday and i've got this super annoying problem. I just upgraded to MSI P67A-GD65 + MSI N560 gtx TI Twin Frozr2 OC, intel I7 2600k, 16 gig of ram and 3 hd with total of 2.5 TB storage. I have this psu called AmacRoX SPEED POWER AX650-S it serves me well for more than a year before i upgraded my pc yesterday.
So i have this problem, whenever i play a game in full screen, somehow a minute or two later my pc just died for no reason, and it start itself a couple seconds later. I've tried finding a solution on the net for a day and nothing works. I've tried not using newest driver, I've tried turning off that auto restart feature on the start up & recovery option thing but it still won't give me a blue screen. I don't know what else to do.
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To check your PSU look at the labeling/sticker on it. It will have the complete set of stats there and there should be a line that says 12v check those to make sure that it gets at least 30amps on the 12v rail.
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Moving from 450w to 1000w won't cure your problem, it needs to have the amount of amps on the 12v rail which is requested by all the components of your system. If it doesn't have enough power to support your rig under strain, it will shut off to protect your investment. You're lucky you didn't buy too cheaply and make a bomb out of your PC instead.
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My 9 year old somehow ran up $99.00 while playing games on my iPad. How do I submit for a refund?

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