My aaple id asking security question while I am try to purchase on App Store they asking a security questions which I unable to answer because I forgotten answer please help
My aaple id asking security question while I am try to purchase on App Store they asking a security questions which I unable to answer because I forgotten answer please help
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
Similar Messages
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I want to know that if i want to download facebook on my iphone 4 or any other apps then it ask me put my card details for payment. why is that. if they are free then why do i need to give my card details?please help me anyone.
Just select no credit card as outlined here:
http://support.apple.com/kb/ht2534 -
i have got iphone 5 and i have made my apple id and to download apps from app store they ask me the payment method but there is no option like none what should i do
it require a creditcard even if one only get free apps
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I curently have credit on my itunes account. However when I try to purchase an app, it keeps asking me to update billing info. Why is this when I have credit ?
To purchase from iTunes you are required to fill in an address section under the billing info. You don't have to put in a credit card, just a name and address, so that iTunes can send you receipts later.
I had to do this when I first started buying things from iTunes, you just go to Account>Billing Address> Edit
Niels -
Apple charged me 8 times $1 while changing the country and purchase from app stores. Help pls
Hi all
Apple charged me 8 times $1 while changing the country and purchase from app stores.
Help pls, I want my money backTo Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I forgot to answer two security questions, and I can not make purchases in app store
I forgot to answer two security questions, and I can not make purchases in app store
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I have a family itunes account with several devices attached... I can make purchases on all except the newest one.... each time I try to make a puchase it asks me to confirm security questions that I have never set
The reset link will only show if you have a rescue email address already set up on your account - if you don't have one then you won't get the reset option, and you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
While trying to purchase an app from the app store "contact iTunes support to complete transaction" flagged up. What can I do to correct problem?
You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and you'll be guided.
Regards. -
A friend of mine and I own an iPhone 4S. He could access the App store and download apps without submiting his credit card's procedure. But for me, each time I go to the app store, they say, ' This Apple ID has not yet been linked with iTunes ' or such.
Can someone help me out with this?
Thank You!Add a valid payment method like redeeming an iTunes gift card. Apple requires that when an account is set up the normal way (with credit card)
Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
is there an option for itunes to ask if i am sure i want to purchase an app before they charge mycard?
I'm guessing here but I wonder if there is an issue with credit card validation in Mexico at the moment. There's been a number of posts in Spanish about credit cards this moring, and several from Mexico.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html -
While travelling in the US I purchased and app store card for my IPOD touch which was bought in Canada. I am have trouble reddeming the card on my IPOD. Are these two items compatible?
Gift cards can only be used in the App/iTunes store in the country in which they were purchased. You can only purchase items from the store of the country you are physically located.
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Dear sirs,
Could you please help me on my problem with my apple ID
I create new account with security questions, and when I try to purchase paid application,it ask me for answers the questions but it's not working,
My account have 50$ and still didn't buy anythingYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100546) -
when i got my i phone they had me answer questions for security and now i went to itunes to buy something and they asked me totally different questions...so now i cant buy things from itunes..can i reset or change the questions
Welcome to the Apple community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices) -
when I try to download an app I am asked to give additional security questions, but I am timed out every time. If I press the "not now" option , the app download resets. At the moment I can't download any apps because of this.
If you have a credit card on file on top of your gift card then it is asking you to confirm the security code for the card, which for a Visa or MasterCard is 3 digits located on the back, or AMEX has 4 digits on the front. This happens just to ensure that you are the account holder, and would happen from time to time whether it was a free or paid app, even if you have a credit through your gift card. This doesn't mean that your credit card will be charged.
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I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT
If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
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