My account balance was deleted and now I can't purchase anything from the iTunes Store
I redeemed a $100 gift card about a month ago, used barely any of it and now the balance has been deleted from my account. I added another $40 in gift cards today and still cannot purchase anything from the iTunes Store. A red message pops us telling me to contact iTunes Support. How can I:
1) Recover my account balance?
2) Make a purchase?
Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if it then works.
Similar Messages
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I downloaded the last update on my iPad and now I can not download from the apple store or iTunes. I just sits there and continues to act like it will but nothing happens. And then it times out and goes back to home screen. Have a 32 so have have plenty of room.
What would you advice I do? I purchased this iPad in dec 2013.Double tap your home button to bring up the most recently used apps.
You'll see the app icon below and a screen shot of the app page above.
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Now, reboot your iPad. Press and hold BOTH the power and home buttons at the SAME time until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data or settings.
When your iPad comes back up, see if you can download again. -
I changed the email on my Apple ID and now my password won't work and I can't get anything from iTunes or the App store.
Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if it then works.
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I downloaded iTunes 10.4 last night and now I can't get access to the iTunes store
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You will have to remove all Apple programs associated with iTunes:
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I can't remember my security question answers and I can't purchase anything in the iTunes Store.
So I wanted to buy an app on my new iphone 5 right? Well, the store popped up, window was asking my password all the usual. Until it asked for the answers to my security questions. They were my first teacher, and my favorite teacher. Now because I made this account almost 6 years ago, I honestly cannot remember the answers to these questions! I cannot recall if I had put my actual FIRST teacher's name, or if it was the first teacher who pooped into my head. Ad my favorite teacher? Well that changes daily so who the heck knows what I had then. I just want apple to reset everything for me and let me choose new security questions. I did it for my sister's account, but it won't let me until I answer these darn questions. Someone please help!!
Reset Security Questions
There are several different methods. Try one. If it doesn't work,
then try the next one. Don't try to do everything at once.
Frequently asked questions about Apple ID
Manage My Apple ID
Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
How come my debit card shows all these dollar charges from itunes, especially since when i try to purchase something says please contact itunes store.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
Hi, my iPhone was stolen and now i can't receive messages from people with iPhones. What do i do to fix this problem, and get my old messages? This has been a problem for 3 weeks!
This won't get your old messages back but will help with new ones: https://selfsolve.apple.com/deregister-imessage
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I forgot my security questions to my iTunes account. And now i can't purchase anything on my device. Please help
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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I recently upgraded to IOS 10.9.5 and now I can't export anything from final cut Pro X. Could somebody please help me with this?
SSign in to the App Store using the Apple ID that was used to purchase the software.
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ive just updated itunes and now i cant view any items in the itunes store, all that appears are the names of the songs or films under blue boxes, any ideas would be greatly appreciated thanks
are you signed in? do you have an account setup with itunes store?
did you authorize the computer? -
I downloaded iOS 8.2 on my iPhone 5s 32 GB and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on... I'm trying to log in from Settings > iTunes & App Store... not working... I have reset the phone twice, tried via cell service, and rebooted my wireless router..
As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
https://www.apple.com/support/systemstatus/
Edit -
My iphone 5c crashed after updating to IOS 8.02 and now i don't have anything from the last 3 months. What do I do?
Don't worry about that. iPhone stuck in recovery mode always happens when you update the iOS on your iPhone. There are two ways to solve it.
First is is to put your iPhone in DFU mode.
Step 1. Turn off iPhone
Step 2. Hold down the Power and Home button.
Step 3. When you see the Apple logo, release the power button but continue holding the Home button down.
Step 4. Open iTunes and wait for it to tell you that it’s in restore mode.
If DFU mode can't solve the problem, I'm afraid the only solution is to try some 3rd party software, like iPhone data recovery or something like that. You may simply try the tutorial here: How to Fix iPhone that is Stuck in Recovery Mode. -
I just upgraded to Mavericks on my Macbook Pro (2.7 GHz Intel Core i7) and now I can't print anything from Microsoft Outlook version 14.4.3. any suggestions? I can print from Word and Excel w/o any issues.
Try a reset > OS X Mavericks: Reset the printing system
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I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?
Very very likely that tax is applicable and tax is more than $0.01. You need to add a payment method for the tax. If you add a credit card, the girft card balance will be used up first.
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After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?
Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy
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