My account hacked & downloads initiated by hacker from Taiwan

Hi Support,
I got a automated msg on 28/Dec/2013, that my "credit card" information has been modified & also couple of downloads have been initiated.
I have NEVER modified any of the credit card info & neither initiated the said downloads. (someone from Taiwan has hacked into my apple account)
My account has been hacked & has been compromised. Please let me know immediately how you can initiate action & also ensure that no charges has been levied & also can any action be charged against the offender ?
Many Thanks,
Girish

moreso with my personal data & my credit card details getting compromised, thanks to Apple
Why "thanks to Apple?" There seems to be a lot of misinformation floating around out there, and a lot of people are pointing fingers at Apple with no evidence whatsoever.
Online accounts of all kinds get hacked all the time. The fact that there are a lot of Apple IDs getting hacked from Taiwan right now does not mean that this must be a problem caused by Apple.
Don't make assumptions that might blind you to the everpresent dangers of having any kind of account on an internet server.
I dont find the "Two-Step Verification" menu/option under "Password and Security" menu in my account.
I didn't realize that this was limited by country, but I would bet that KP is correct on that point. That's too bad. If you can't enable this feature, that makes it a lot more important for you to use very good passwords, both on your Apple ID and any rescue e-mail addresses. Don't assume your password is safe just because it has upper and lowercase letters and numbers... that is not necessarily the case. For best results, use different lengthy, random passwords for every account, and use a password manager to keep track of them.

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Apple ID hacked from Taiwan and used to download app

My Apple ID was compromised this morning by someone in Taiwan. They download 1 application: Kingdomg CCG, before I was able to change my password, security questions, and enable 2-step verification. It looks like they coulnd't get to my credit card info - when I logged into the account from iTunes, the credit card info was deleted. I'm still concerned about in-app purchases. I filed a ticket with YMC (which made Kingdoms CCG) but am not sure how much good will come of that. Can the hacker still make in-app purchases using the credit card previously associated with my apple ID?

There have been a number of posts about this happening from Taiwan. If you haven't already done so then you should change your account's password (they shouldn't be able to make purchases if you change the password), and preferably the passwords for any email accounts that you have on your account just in case.
You could also contact iTunes Support to let them know : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?

How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?
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Please help. I live in NZ, out in the country, so reception is rare and so is getting into the nearest town that has an Apple Store.
Thanks

If you truly change your existing Apple ID's email address to a new email address, follow these instructions: iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
If you created a whole new Apple Account because you couldn't access the old one after being hacked, you will need to contact the Apple Account Security Team. Apple ID: Contacting Apple for help with Apple ID account security

How do I unlock mac? Someone hacked my account and I wiped my device from iCloud, and now I ask for a four digit code ignition Mac. How do they proceed in that way to unlock my Mac?

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Settings>general>resets>erase all content and settings.
That will put it back to its out of the box state. Set it up with your own apple Id.

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Sound like a pfishing email rather than your account being hacked. See http://support.apple.com/kb/HT4933.

Re: Email account hacked

Hi everyone, I'm new on here but I got the heads up on your discussion via a colleauge. I seem to have been having similar difficulties and have sent the following to the BT complaints department.
Thought it might be of interest?
On Tuesday of this week I found I was unable to access my email account and on making enquiries was told it had been hacked. I was given a new password and then received the following. My account was hacked [Incident:xxxxxx-xxxxxx]
Show Details
From
Yahoo! Customer Care
To
[removed]
Response
Thank you for contacting Yahoo! Customer Care.
Your Incident ID is: xxxxxx-xxxxxx
• If you are reporting abuse, we appreciate your efforts to make our community better. We will investigate and take action where appropriate, and may contact you if additional information is required to complete our investigation.
• If you are submitting a request for assistance, or asking a question, we will respond as soon as possible.
Sincerely,
The Yahoo! Customer Care Team
This has happened before and it's really annoying all the moreso because you will not allow passwords that contain anything other than letters and numerals which severely limits the possible combinations.
Then it happened again.
When I phoned up to see if I could gain access to my emails and was surprised to find it is now a premium rate line at £1.53 a minute so why did it take over 17 minutes to sort it out? This seems to be far too long simply to change a password and let me get on with my day? During this slice out of my life it was suggested that I was probably being 'specifically targeted' so of course I was concerned that this might keep happening and was told they had a solution and put me through to an operator who wanted my bank card details!? Ok alarm bells are ringing now, and then the bombshell, yes they could fix my problem for me for a one time payment of £199.99...............
I suggested that I could sort it myself for a lot less but apparently only ‘your’ software was capable of tracking down and removing the offending virus from my computer.
I then made a suggestion put forward by a good friend who works for the Home Office knows about these things that I could just wipe my hard drive using http://killdisc.com/ and reinstall my software as I have taken the precaution of backing it all up but was countered with rather vague comments about what might happen next time and really ‘your’ software is the only solution to my problem..... Actually I don't see how it is my problem, after all I pay good money to use BT broadband its services already and this all seems a bit like being asked by the local council to fill the pot-holes in the road I use to go to work each day!! Sorry but really this is not my responsibility it is yours.
However I was still concerned about another attack and I really wanted to know what was involved so I agreed in principle to have a go and was duly booked in for an appointment that evening 8pm. The technician was very pleasant and instructed me to visit www.thetechline.co.uk/launch and I got a page not found error message, not a good start but we persevered for twenty minutes only to find that teamviewer 8.0 would not download onto my hard drive and then my time was obviously up as I was told that a senior technician would get back to me same time the next evening, ok, I'm a patient man. Although this Team Viewer is just an off the shelf piece of software that anyone can access for free so I wasn’t very impressed I must say.
Anyway the following evening at 7pm 28th Feb, not 8pm as previously agreed! and right in the middle of my evening meal with absolutely nothing set-up at all and I actually found myself apologising to the technician for being unprepared! Why I do not know? However he assured me he 'had all the time in the world' so that's ok then, and so we proceed as the night before but eventually manage to get the teamviewer 8.0 downloaded onto to my netbook and so he hangs up saying it will all be fine and to get on with my evening, and so he takes control and begins to download Superantispyware Proffessional Trial Edition, but hang on Trail edition? As in free!? What? I checked on this and it is just some dodgy trial edition of a rather less than professional piece of American software retailing at a mere $19.95 which Microsoft do a far better version of for free to all. Anyway what with teamviewer 8.0 and Superantispyware both on my little netbook the poor thing to froze after just a few seconds and although the technician assured me that he had checked it at ten minute intervals absolutely nothing happened for a full hour, because I was sat watching the whole time, by which time I was losing patience and really just wanted to go to bed. His dismay was palpable, 'we have to get this onto your main laptop' his voice rent with near panic and so I tried again but no my trusty old Dell Inspiron 1300 just wouldn't have it. So he basically ‘had to go and deal with another customer.. Oh Fine, that's just fine, two evenings utterly ruined but hey-ho never mind eh?
What I want to know is how you can be so brazen as to take £199.99 from my account today 1st March 2013 for not providing something almost anyone with a modicum of computer savvy could do for them selves for free? I accept that you are doing is not actually illegal but it is deeply unethical.
I therefore demand an immediate return of my money or I will be taking this further.

MPaulLloyd wrote:
Hi everyone, I'm new on here but I got the heads up on your discussion via a colleauge. I seem to have been having similar difficulties and have sent the following to the BT complaints department.
Thought it might be of interest?
On Tuesday of this week I found I was unable to access my email account and on making enquiries was told it had been hacked. I was given a new password and then received the following. My account was hacked
From
Yahoo! Customer Care
To
Response
Thank you for contacting Yahoo! Customer Care.
Your Incident ID is:
• If you are reporting abuse, we appreciate your efforts to make our community better. We will investigate and take action where appropriate, and may contact you if additional information is required to complete our investigation.
• If you are submitting a request for assistance, or asking a question, we will respond as soon as possible.
Sincerely,
The Yahoo! Customer Care Team
This has happened before and it's really annoying all the moreso because you will not allow passwords that contain anything other than letters and numerals which severely limits the possible combinations.
Then it happened again.
When I phoned up to see if I could gain access to my emails and was surprised to find it is now a premium rate line at £1.53 a minute so why did it take over 17 minutes to sort it out? This seems to be far too long simply to change a password and let me get on with my day? During this slice out of my life it was suggested that I was probably being 'specifically targeted' so of course I was concerned that this might keep happening and was told they had a solution and put me through to an operator who wanted my bank card details!? Ok alarm bells are ringing now, and then the bombshell, yes they could fix my problem for me for a one time payment of £199.99...............
I suggested that I could sort it myself for a lot less but apparently only ‘your’ software was capable of tracking down and removing the offending virus from my computer.
I then made a suggestion put forward by a good friend who works for the Home Office knows about these things that I could just wipe my hard drive using [xxxxxx] and reinstall my software as I have taken the precaution of backing it all up but was countered with rather vague comments about what might happen next time and really ‘your’ software is the only solution to my problem..... Actually I don't see how it is my problem, after all I pay good money to use BT broadband its services already and this all seems a bit like being asked by the local council to fill the pot-holes in the road I use to go to work each day!! Sorry but really this is not my responsibility it is yours.
However I was still concerned about another attack and I really wanted to know what was involved so I agreed in principle to have a go and was duly booked in for an appointment that evening 8pm. The technician was very pleasant and instructed me to visit [xxxxx] and I got a page not found error message, not a good start but we persevered for twenty minutes only to find that teamviewer 8.0 would not download onto my hard drive and then my time was obviously up as I was told that a senior technician would get back to me same time the next evening, ok, I'm a patient man. Although this Team Viewer is just an off the shelf piece of software that anyone can access for free so I wasn’t very impressed I must say.
Anyway the following evening at 7pm 28th Feb, not 8pm as previously agreed! and right in the middle of my evening meal with absolutely nothing set-up at all and I actually found myself apologising to the technician for being unprepared! Why I do not know? However he assured me he 'had all the time in the world' so that's ok then, and so we proceed as the night before but eventually manage to get the teamviewer 8.0 downloaded onto to my netbook and so he hangs up saying it will all be fine and to get on with my evening, and so he takes control and begins to download Superantispyware Proffessional Trial Edition, but hang on Trail edition? As in free!? What? I checked on this and it is just some dodgy trial edition of a rather less than professional piece of American software retailing at a mere $19.95 which Microsoft do a far better version of for free to all. Anyway what with teamviewer 8.0 and Superantispyware both on my little netbook the poor thing to froze after just a few seconds and although the technician assured me that he had checked it at ten minute intervals absolutely nothing happened for a full hour, because I was sat watching the whole time, by which time I was losing patience and really just wanted to go to bed. His dismay was palpable, 'we have to get this onto your main laptop' his voice rent with near panic and so I tried again but no my trusty old Dell Inspiron 1300 just wouldn't have it. So he basically ‘had to go and deal with another customer.. Oh Fine, that's just fine, two evenings utterly ruined but hey-ho never mind eh?
What I want to know is how you can be so brazen as to take £199.99 from my account today 1st March 2013 for not providing something almost anyone with a modicum of computer savvy could do for them selves for free? I accept that you are doing is not actually illegal but it is deeply unethical.
I therefore demand an immediate return of my money or I will be taking this further.
Hi. Welcome to the forums.
Please go back and edit your post to remove the email address and reference number.
Sorry to hear of the problem.
Firstly, what number did you ring up ? The helpine is an 0800 number, free from landlines.
The whole story actually looks like you've not been talking to BT at all, but to scammers. What was the 199.99 billed to ?
BT as far as I know do not instruct people to install teamviewer.
As for downloading Superantispyware, there is a free version anyway. "They" may have done more than just install this, and possibly used that as a decoy whilst doing something else.
Honestly, if you do online banking, I would contact them immediately to say that you may have fallen victim to ID fraud. Also cancel that card.
As for the password, it's not inherently insecure. Using a mixture of case and numbers is fine. Frankly if it has happened before, then I would say you have a more serious issue - possibly viruses/trojans or malware.
Do you use your email address as the login for various online websites, and for an associated password have you ever used the email password ?
Killdisc.com isn't what you might think it is.
Also by using a different machine, you've possibly got that infected as well.
All of this has nothing to do with your email account being hacked I'm afraid.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Account hacked and admin access transferred to new...

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How on earth do I restore admin access to my user id? Now I can't do anything with the limited access I have.
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I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Please contact customer service so they can take appropriate steps. Select "Security and Privacy" from the contact options.
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↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

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My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
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I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
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Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)

wingers wrote:
Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)
Hi.
Have you asked these "customers" if they have received anything recently, or clicked on anything not expected ? Do they all use the same things like facebook or other social sites ? Are they connected in anyway, or have they just come to you for help ?
If I may be frank, why did they come to you initially rather than contacting the free BTinternet helpdesk ?
Webmail password change is the same for all ISPs, not Yahoo! specific. If the helpdesk gives the user a new password, then really it should be down to the user to make sure they alter it themselves. Clearly people don't do this, but even if the helpdesk said to do it - some people will still not do this.
You say you don't see it hardly with other email providers, that implies that it does happen. What other mail providers for example ? BTYahoo! is one of the largest in the UK, so it's not unlikely that more would be seen than for some other ISPs.
http://www.andyweb.co.uk/shortcuts
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IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
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Dear sir i have submitted the recovery form 2 times and i got Email regarding account release but still my account is hacked and i m not able to recover it ,as the hacker has changed the password , Recovery Email adresses and other details also .can you please help me out i m having skype premium on my both account but i see i haven't got any benefit of that as i m not able to go through live chat option also .My Hacked skype username is "[removed for privacy]" Please Fix it as soon as possible

Update: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
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My account hacked & downloads initiated by hacker from Taiwan

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