My account has been split, can't fix it.
My account has been split exactly as as described in the thread titled "Why has my account spawned a similar identity?".
My original account screen name set up ages ago is "gatorjim2000". The split account name is "gatorjim2000-ehBrrD".
The gatorjim2000 account shows I have only been a member since Mar. 30, 2010 which is way wrong. All of my points, history, etc. moved over to gatorjim2000-ehBrrD.
I have followed all of the steps suggested in the above referenced thread (multiple times, actually) but the problem still exists.
I would like to have all of my information merged into gatorjim2000 and have gatorjim2000-ehBrrD disappear. Thanks.
Well at least I have my original account back. Thanks. But the accounts didn't merge...maybe you can't do that, though.
Any suggestions when using the forums to avoid this mess?
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HT5787 hi, my account has been locked can you please reset.
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My Apple account has been locked because i cannot remember my Apple security questions, could you unlock my account so i can change my security questionsGo to https://expresslane.apple.com ; select 'More Products and Services', then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple ID security questions' and click 'Continue'.
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Hi,
I am about to pull my hair out. My itunes account has been disabled............or at least that's what it says everytime I want to update my apps....I can't do it. Then it sends me to a useless web address www.apples.com/itunes/storesupport/forassistance it never helps me. I've changed my password, etc. But I can't get my apps updated or the "Apple" in the sky to fix it...I don't know where to go for customer service....Any suggestions?
Thanks
KathyI updated the software on my iphone4 tonight and ran into this same endless loop - "itunes terms & conditions have been changed" - go to itunes, aceept - back to the "T&C have been changed message" with no ability to do anything in the app store until I accepted the new terms.
While not a very direct solution, I was able to finally accept the terms in a way that seem to register with apple by making a purchase through iTunes on my computer. This forced me through updating my payment information and updating my iTunes software to the latest edition (which I had not yet taken the time to do). After doing both of these, iTunes took me through the terms & conditions on two separate pages, but ultimately allowed me to purchase my song. Once I completed these steps, it fixed the problem on my phone, so now I can update my apps and download new ones without running into that loop.
Hope this helps!!! -
HELP! iTunes account has been disabled? Can't find help
Tonight, I tried to buy a single track from the itunes store and I got this message:
"You cannot buy because your account has been disabled.
to continue using your account it must be enabled by the itunes store customer service. you can contact customer service at..."
I don't understand what's going on? I bought music this morning using an itunes card from target and now all of a sudden my entire account is disabled??? I have like $800 bucks in music I've purchased from the itunes store and I don't want to lose it! I sent an email to Apple's customer service address and I've yet to receive a reply.
Is this some sort of bug in the system??I too am having problems.
1 - I can't listen to Purchased music
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4 - yesterday I sucessfully Bought some tracks (can you believe that!) but I can't listen to ANY of my other purchased stuff.
5 - I am being asked repeatedly to Authorise my computer - which I do and it says the computer IS authorised - then I get asked again for my details.
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I think Apple have big problems they need to sort out - and should have done so years ago. This is really appalling & it should be the case that people should be financially compensated for the hassle and difficulty caused. The excuse of conflicts with other software etc is Not tenable.
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I can't login because my account has been locked
Good morning! I used my account more than 3 years.And i have lots of apps and musics on my account I'm of your company I have iPhone iPad and iPod. And today, i can't sign in to my account. When i sign in to my account, I have message: "you can not login because your account has been locked" Why i can't connect my account? I have just back to my home durning the vacation. And my friend used my computer.My apple ID:**************@gmail.com
please help me as soon as you can thank you so muchFor info we are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iOS device by tapping on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and then log back in so as to 'refresh' the account on them.
If that doesn't fix it then contact iTunes Support and see if they can/will unlock it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I have Words with Friends app on my iphone4S and the same game on computer. When I try to play Words with Friends with Facebook on the iphone the message says" Account Already Connected. This Facebook account has been connected to another user." It is connected to my computer. How can I play game on iphone?
Hi Grandmaz5,
If you are having issues connecting to Facebook on your iPad, and you have already troubleshot the Facebook app itself, you may want to check the built-in iOS settings for Facebook; you may find the following article helpful:
iOS: Using Facebook, Twitter, and other social network accounts
http://support.apple.com/kb/HT5500
Regards,
- Brenden -
My e-mail account has been frozen for security reasons. I do not have a rescue e-mail address on file so when I try to reset my password the instructions are sent to the e-mail address that is frozen. How can I get Apple to remove the frozen status from my e-mail account?
<Email Edited by Host> Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
My usual Apple ID/iCloud account has been locked out. I tried the email link - didn't receive an email. So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc.. How do I get the Apple ID I want to use working again? Help.
Hi JkeeneSoldano,
Thank you for visiting Apple Support Communities.
To regain access to your Apple ID, try to reset your password using one of these methods:
Answer your security questions. Use these steps if you know the answers to your security questions.
Use email authentication. We'll send you an email that you can use to change your password.
Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.
From:
If you forgot your Apple ID password - Apple Support
If you need to use the email verification method but don't receive the reset email, see this link for more help:
If you didn't receive your verification or reset email - Apple Support
Best Regards,
Jeremy -
I forgot my password for my email, then I cant remember my passwordfor my icloud, how can I reset my password If I feed the wrong birthday for my email/account... Now my account has been disables.. please please please please help me
You will have to call Apple and speak to someone in account security.
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I Forgot my Apple ID password and I can't reset it because the related email account has been closed and the security questions don't work! How do I solve this? Thank you.
Click here and contact Apple.
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How can I delete SKYPE to GO - my account has been...
How can I delete SKYPE to GO???? My account has been hacked and a SKYPE to Go account has been set up with I number I am unable to delete. It has proved impossible to contact anyone at SKYPE to inform them of this and to ask for assistance in deleting the account. My credit card has already been debited for calls I have not made. I am just beginning to realise that SKYPE has very little interest in the security of its customers account. I would be really grateful for any help the SKYPE community can give me to delete this SKYPE to GO account. If anyone has contact details for SKYPE that would be much appreciated. Many thanks
Hi, Hannah84000, and welcome to the Community,
Please keep trying to contact Skype Customer Service. I have read that people are experiencing problems reaching them, however try using a different browser, and be on the alert to accept a pop-up dialogue box window that would appear if you are directed to start an instant message chat with a customer service agent.
People are getting through; sometimes is takes more than one or two attempts. Skype is aware of this.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Why can't I get help from support???
Apple has my account with over $100 in the account and now it's gone and no one will talk to me???
What do I do???
and..this is an itunes problem,
I have 2 iphones, 4 ipods...but it's ITUNES!!! It's been hacked and apple acts like it's so incapable of being hacked!!!
I NEED HELP....where's my money in my account???
this is the best apple can do, i'm sorry but this aint no support service!!!
goodbyeI can login to my account, after that I see message
Your account has been closed
It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
<input class="UiButton default" style="line-height:19px;color:#ffffff;font-family:'Segoe UI Web Semibold', 'Segoe UI Web Regular', 'Segoe UI', 'Segoe UI Symbol', HelveticaNeue-Medium, 'Helvetica Neue', Arial, sans-serif;height:2.142em;padding:4px 12px
5px;margin:0px 0.5em 0px 0px;cursor:pointer;min-width:6em;background-color:#0072c6;border:0px;" type="button" value="More info" />
So How Can go to my mail box? I already changed my password 3 time in this week.
What can I do or What I have to do?
When I go to Security info I'll got this massage but my email er*****@live.com
have been closed also (Can't login to that mail).
We're not ready for you yet
Your 30 day waiting period ends on 1/15/2014. Please continue to wait and we'll send you an email when you can sign back in.
If you've regained access to your old security info listed before, click "I found my security info" to get back in to your account and cancel any changes.
Your old security info
er*****@live.com -
I have just received a second email this morning :
An access from an unrecognized location has been detected to your account using your devices, due to which your account has been temporarily disabled so that activity verification can be done.
Activity Information
IP : 188.210.3.99
Location : Paris, France.
I googled this last night and was told to inform Apple so this is what I am doing............. Need I do more? Just ignore the previous emails?
Thanks for your time.....It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
[email protected]
The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933 -
my account has been charged twice sufficient amounts. who can i talk to regarding the matter before i file fraud against itunes?
You can contact iTunes support here (there is no phone support) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, and select Purchases, Billing & Redemption
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