My account is locked because I entered the wrong answer to my security questions. I do not remember them, and I do not have a rescue email. Please help!

I have forgotten my security questions answers, and because I have entered them wrong a number of times my account is locked. I don't have a rescue email and I need to reset my security questions. Please help! (Note: if possible I would rather contact apple by email--not phone conversation, but I can if necessary.)

See Here > Apple ID: Contacting Apple for help with Apple ID account security
          Ask to speak with the Account Security Team...
Or Email Here  >  Apple  Support  iTunes Store  Contact

Similar Messages

  • I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put

    I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put for my ipod touch and itunes?

    Try these previous discusssions:
    recover answers to security questions: Apple Support Communities
    how do i change apple ID security...: Apple Support Communities

  • How do i reset my security questions when I dont remember them and doesn't send the answers to my email, how do i reset my security questions when I dont remember them and doesn't send the answers to my email

    im trying to buy infinity blade 3 and it wont let me without answering my "secerity questions" when i didnt even what to set it up

    Kappy's Some Solutions for Resetting Forgotten Security Questions
    (only solutions)

  • Im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active,and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??

    im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active.., and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??
    this says it all..

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • I am not able to send my slideshow from iphoto because I entered the wrong username (e-mail address) by accident.  I cant see how to edit it. Can anyone help me?

    I am not able to send my slide show from iPhoto because I entered the wrong user name (e-mail address) by accident and I dont see how to edit it.  Can anyone help me out?

    Try here:
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    Then try contacting iTunes
    Apple - Support - iTunes - Contact Us

  • HT1349 Just bought my ipad.  Can't verify my apple id, because i entered the wrong e-mail address.  How can i correct my apple id to my right e-mail address?

    Just bought my ipad. I can't verify my apple id, because i entered the wrong e-mail address I  set up.  How can i correct my apple id to my right e-mail address?

    If you are talking about your Apple ID - go to Settings>Store>Apple ID - tap the incorrect ID and sign out. Then sign in with the correct ID.

  • I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

    I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

    Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • I just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    i just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
    (93361)

  • HT1918 I need the answers to my security questions how do I change them?

    I need the answers to my security questions how do I change them?

    If you've forgotten their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT1920 I forgot the answers to my security questions, how can I change them?

    I wanted to download music, but because it's the first time, they these security questions popped up and I forgot the answers...
    How can I change them or don't have to answer them?

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (94567)

  • HT201363 I forgot the answers for my security questions , how can I get them back ?

    I forgot the answers for my security questions , how can I get them back ?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106187)

  • HT5622 I don't have the option to change my security questions, but can't remember the answers. What can I do? I have given 2 rescue email addresses already and can reset my password.

    I don't have the option to change my security questions, but can't remember the answers. What can I do? I have given 2 rescue email addresses already and can reset my password.

    Ajb1111 wrote:
    I don't have the option to change my security questions, but can't remember the answers. What can I do? ...
    See Here...  Apple ID: Contacting Apple for help with Apple ID account security
    ask to speak with the Account Security Team...

  • I have forgotten the answers to my security questions, how do I retrieve them?

    HELP... I have forgotten my answers to my security questions, how do I retrieve them?

    Hi,
    Since I originally posted that info APple have changed the page.
    There are less Menu items but in Password and Security I get shown the Security Questions.
    However rather then showing me the possible response it now want me to fill them in.
    It also shows  my recovery email (Shown in a partial format but enough detail so I know which Account it is) if I have forgotten the answers to the Questions.
    IF I fill in the Secruity Questions answers then the pages to what I had previously described.
    I can edit the recovery email address, change the Questions and Answers and even change my date of birth.
    7:20 PM      Friday; November 30, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • HT201303 Do any of you apple geniuses out there know how to retrieve the answers to your security questions or at least reset them?  Apparently its to much for the support team. Can't get an answer out of them...

    Do any of you apple geniuses out there know how to retrieve the answers to your security questions or at least reset them?  Apparently its to much for the support team. Can't get an answer out of them...

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    Another user posted the following:
    I got some help from an apple assistant on the phone.
    It is kind of round about way to get in
    Here is what he said to do and it is working for me...
    1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • When i type in the correct answer for my security question it always comes up as incorrect I have the answer written down but there not working can someone help

    hello
    when i type in the correct answer for my security question it always comes up as incorrect I have the answer written down but there not working can someone help

    Hi, Corinneact. 
    Thank you for visiting Apple Support Communities. 
    The usual cause for errors is that the security question responses are case sensitive.  If case sensitivity is not an issue with your answers, see the last step in the attached section of the article below. 
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Cheers,
    Jason H. 

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