My account is locked due to security questions? How do fix this?

I locked my account by forgetting my security questions. All I wanted to do was buy music

From a Kappy  post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2.  Call Apple Support in your country: Customer Service: Contact Apple support.
3.  Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

  • Hello there .. When I want to change my security question I can't and show me Emil not for me to send the information for change the security question how to fix this problem

    Hello there .. When I want to change my security question I can't and show me Emil not for me to send the information for change the security question how to fix this problem

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT201303 My account is locked I forget security questions

    My account is locked I forget security questions and u tell me wait 8 h and i want Change questions and answers

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT5312 i forgot my security question how to fix pleas help me!!!!!!!!!

    i forgot my scurity

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT5312 i am not recieving my mails from your site i need to change my security questions. can u fix this problem thanks.

    i cant change my security questions. i forgot them.
    if i press on send them with mail to me i am not recieving any mail not in spam too.
    goes same for my password i just dont recieve a mail at al.. please solve this and answer me fast as possible.
    thank u greetings.

    This is a user forum not Apple.
    You need to contact App Store Support:
    http://www.apple.com/support/mac/app-store/contact/

  • My iPhone 6 is locked in vertical mode. How do fix this?

    I Have a brand new iPhone with current update. I am not able to turn my phone horizontal and have the picture rotate with the phone. I understand this is a setting lock but how do I fix it with this version. I had a 4s model and it had the same issue that I never resolved. Can this be fixed stil?

    Hey there Nstengel4,
    It sounds like your phone does not go into landscape mode form portrait. From what you describe it seems to me that Rotation Lock might be enabled,  or there could be something else afoot preventing this action. Use the following article to help determine what might be the issue here:
    If the screen doesn't rotate on your iPhone, iPad, or iPod touch
    Check your settings and test with an app that rotates
    Some apps don't rotate. Some might use only portrait or landscape mode, or switch depending on the content. To test screen rotation, open the Calculator app that comes with your device. If the screen doesn't rotate when you rotate the device, try these steps:
    Check for  in the status bar. If you see this icon, Orientation Lock is on. To turn it off, swipe up from the bottom of the screen to reveal the Control Center and tap .
    If you have an iPhone 6 Plus, turn off Display Zoom to rotate the Home screen.
    If you have an iPad with a Side Switch, turn the Side Switch on or off.
    Get more help
    If you checked your settings and your screen still doesn't rotate when using an app that should (like the Calculator app), follow these steps:
    Restart your iOS device.
    If the screen still won't rotate, back up and restore your device.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I got a new computer and I installed itunes and it is telling me my itunes library is locked. Any suggestions on how to fix this?

    I've installed, uninstalled and reinstalled the latest version of itunes (10.6) but it still doesn't work.  Any ideas ?  I can't even log into itunes on the new computer.

    To rule out a software issue or damaged data inside the backup, set it up as new device without using the latest backup afterwards.
    If the phone is back to normal after that, restore from the backup again.
    How to back up your data and set up as a new device

  • I got locked out of my account for typing in the security questions in wrong to many times how do I reset?

    I got locked out of my account for typing in the security questions in wrong to many times how do I reset?

    Read Kappy's response in this discussion.
    https://discussions.apple.com/thread/4096786?tstart=0

  • Hi my account was locked for some security reasons and i forget the securicty questions and when i am trying to reset my password through email i am not gettig mail to my id can any one help

    hi my account was locked for some security reasons and i forget the securicty questions and when i am trying to reset my password through email i am not gettig mail to my id can any one help.
    <Edited by Host>

    Have you checked Spam? I have noticed recently in my Gmail that Google sends some mails from Apple to the Spam folder.
    <Edited by Host>

  • HT5312 I am locked out because I couldn't remember how I answered a security question , how do I open my account?

    How do I open my account after incorrectly answering a security question?

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • HT1688 my ID has been locked, forgot my security question?

    my ID has been locked, forgot my security question?

    contact apple and fif they can verify your account then they will be avle to help reset them

  • HT2731 I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. My email is

    I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.

    It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
    This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
    Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

  • Hi, i would like to change my account security questions , how can i make iy online?

    hi, i would like to change my account security questions , how can i make iy online?

    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.
    If you have Forgotten the Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions

  • HT5312 Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's ols email address

    Need to change the rescue email on my account. Cant remember my security questions &amp; the recue email is my wife's old email address. How do I change my rescue email?

    You won't be able to change it until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

  • Hi, need to verify my account with answers to my security questions, unfortunately I can't remember the answers... I am trying to spend money, do you still want my business?

    Hi, need to verify my account with answers to my security questions, unfortunately I can't remember the answers... I am trying to spend money, do you still want my business?

    colourmesilver wrote:
    ...I am trying to spend money, do you still want my business?
    This is a User to User Forum.
    It is also Your responsibility to remember Your security answers...
    That being said...
    Try this Discussion...
    https://discussions.apple.com/thread/4305745
    And/or see the More Like This section on the right.

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