My account lost information about my order and subscription. As a result I can't use Lightroom and Photoshop as they are in the state of the expired demo.

Hi
I paid my annual subscription on the 26th of November last year. I've installed both Lightroom and Photoshop and started using them quite successfully.
Then I installed the same products on my home Mac and migrated all my Apperture libs to it. Everything went smoothly.
However one day I got a message that I can't develop photos in Lightroom due to my account problems. I logged in into my adobe id to check what's wrong and realized that my account was on free creative cloud.
I tried to check my other appleIds - all were empty. I found a link at the Adobe FAQ how to check orders but the page didn't find my order number I took from the Adobe order confirmation email.
Does anybody know how to make it all working again? How to link again my paid order to my AdobeId?
Alexey

Hello - Is the issue still pending

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Hi Michelle ,
We are extremely sorry that you have had a bad experience with Adobe .
As far as your issue is concerned ,Acrobat generally prompts for internet connection as it is required to activate the product before you could use it comfortably .Once the product is activated or licensed you would be able to use the software offline .
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My account lost information about my order and subscription. As a result I can't use Lightroom and Photoshop as they are in the state of the expired demo.

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