My account runs out this month and i want to know what is on offer

my homebroad runs out this month and the shop would not tell me what was on offer

More of the same!
These contracts don't just run out; it's just the min. term that expires. You may either continue as you are, look in your Member's Centre, https://membercentre.orange.co.uk/MCPres/ . for BB plan, if any, that suits you more, migrate to another ISP or stop BB altogether.
EE shops know nowt about BB; they are just mobile salesmen.

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