My account type and billing changed without notification!

I was given a promotional internet offer of Blast internet + TV with 12 mth of HBO promotional offer  in late May. They said that even if I move my offer will stay. It did even after the move initially until I exchanged the set-top box (because my new place required different box due to different signal type). Now they changed it to Performance pro with TV with higher bills and slower internet speed without notifying me. They even did a new credit inquiry even though I've been their costumer for over 3 years. I talked for hours with a representative and apparently no one is able to change it back to my previous plan. I am so disappointed with the service.

Purchases are charged against the balance of the redeem gift card first.
If the balance runs out, any further charges go against a credit or debit card on file.
iTunes Store: Changing account information

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