My account was hacked and charged $15.74

August 6th, at 9:45pm a charge was made to my iTunes account for $15.74. I never made this purchase, and it was an in-app purchase. I do not have a credit or debit card on my account but I would like to know if this is refundable, I don't understand how somebody could hack into my secured account and purchase from an unauthorized device.

I can't figure out how to let iTunes support know.
Is there a support chat, or just e-mail?

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Are you saying that you contacted Apple support and they instructed you to backup and restore your iPad? Or do you mean that you picked up this information from an online support article? If you spoke to an Apple rep or received these instructions via email, contact them again for further help.
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I think you may need to contact customer service for clarifications and for further advice. Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
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IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
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Our apologies on the email. If Customer Support said they will keep your account active until the new card arrives then you are fine.
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My account was hacking and account name was change...

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Change your Skype password
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Please see-
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Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

My account was hacked and no PHONE support!

Somehow my account email address was changed! I cannot reset it because the email is now another gmail account. I have my information there and there is no way to contact support!
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PLEASE CONTACT ME URGENTLY. I'll put the whole history on several sites if my matter is not take care of. I'll have to contact my bank and more.... Microsoft is leaving the final days....
Registered email successfully updated
Your email address for the account *remove my previous username* has been successfully updated to [Mod edit: Please do not include personal/private information when making a public post. Thanks!]. Visit your account to review your changes.
Didn’t request this change? Please contact Skype Customer Support immediately as someone may have fraudulently gained access to your account.

Just open the link below to report your hacked/stolen account. Select Security and Privacy as Help Topic and Identity Theft/Account Takeover as the Related Problem. Then Click the Continue Support Request button near at the bottom of the page.
https://support.skype.com/en/support_request?needsLogin=false&topic=****************241&problem=****...
if in case you will still be having problems, you can also try using another web browser, or perhaps another computer or device if available. If all else fails, you can send an email directly to [email protected]
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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I believe my account was hacked and Skype won't le...

Hello,
I checked my Skype account this morning and noticed a call made from my account an hour before I was even awake to a user I've never heard of, certainly no one who is one of my contacts. When I went to change my password the Skype site would not let me. It permitted me to enter my current password, but then the "New Password" and "Confirm New Password" bars were frozen. Can anyone give me any information about this?
I appreciate it very much.

you can visit the link below for suggestions regarding hacked/compromised accounts;
http://community.skype.com/t5/Security-Privacy-Trust-and/Suggestions-on-how-to-handle-Hacked-Skype-A...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

My Skype account was hacked, PayPal charged, and I...

I woke up this morning to 4 Skype emails saying that "My Skype Credits have been delivered". What Skype credits? I never order any skype credits as I only use the free service. So I check my Skype account, and sure enough there were 4 Skype transactions made after 1am! While I was asleep!
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Hi, Corruptiondee, and welcome to the Community,
Please have the information detailed in this FAQ article at hand when you contact Skype Customer Service: https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Skype does not use a generic or central e-mail address; nor does Skype host a call-in telephone customer support facility. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware people can experience problems reaching their customer service unit and is working to resolve these issues. If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent. It may take a few attempts, however people are getting through.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My account was hacked and charged $15.74

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