My Acrobat 8.2.6 keeps crashing in Vista
Hi folks,
I'm really hoping someone on this forum can help because Adobe informed me last night that they're now charging for technical support for Acrobat 8, which I should be entitled to for free since I paid all that money for their product, and I've been an Adobe customer for years.
At any rate, my 8.2.6 keeps crashing in Windows Vista. I can keep it open for a few seconds, but that's all. I've already cleaned cache, deleted temporary files, defragged, cleaned the registry, and all the normal maintenance stuff. Still crashes.
I really need to get this to work, so could someone please help?
Peace,
Donna
Donna,
I am having the same problem. I tried something that I think has worked for me. You need to disable user accounts. I don't use this feature anyway, but apparently windows likes it because it caused a windows security alert to pop up in my taskbar. From what I've read, it's the feature that makes you click on "allow" every time some program is updated, changed, etc. I'm going to ignore the security alert for now and see what happens. Here's what I did. Go to the start menu and type in "user accounts" in the search box, then open user accounts. Choose the last option, "turn user account control on or off" and turn it off. I don't know if this is a permanent fix, but it seems to be working for now.
Good luck!
Sabrina
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Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.04 (11.0.04)
Code Type: X86 (Native)
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Interval Since Last Report: 207248 sec
Crashes Since Last Report: 32
Per-App Interval Since Last Report: 1167993 sec
Per-App Crashes Since Last Report: 24
Anonymous UUID: A508A05F-0CEB-4743-AF60-05A8E2AEA413
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Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x99b94c5a __kill + 10
1 libSystem.B.dylib 0x99b94c4c kill$UNIX2003 + 32
2 libSystem.B.dylib 0x99c275a5 raise + 26
3 libSystem.B.dylib 0x99c3d6e4 abort + 93
4 libstdc++.6.dylib 0x95fd1fda __gnu_cxx::__verbose_terminate_handler() + 433
5 libstdc++.6.dylib 0x95fd017a __cxxabiv1::__terminate(void (*)()) + 10
6 libstdc++.6.dylib 0x95fd01ba __cxxabiv1::__unexpected(void (*)()) + 0
7 libstdc++.6.dylib 0x95fd02b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8 ...inguistic.LinguisticManager 0x17719a46 0x17713000 + 27206
9 ...inguistic.LinguisticManager 0x17722abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 ...dobe.AcrobatPlugin.Spelling 0x1749a733 AcroPluginMain + 112159
11 ...dobe.AcrobatPlugin.Spelling 0x1749a05e AcroPluginMain + 110410
12 ...dobe.AcrobatPlugin.Spelling 0x17499ffb AcroPluginMain + 110311
13 ...dobe.AcrobatPlugin.Spelling 0x1748facb AcroPluginMain + 68023
14 com.adobe.Acrobat.framework 0x4c54223d RunAcrobat + 1733365
15 com.adobe.Acrobat.framework 0x4c541d7e RunAcrobat + 1732150
16 com.apple.CoreFoundation 0x95e48a3b __CFRunLoopRun + 8059
17 com.apple.CoreFoundation 0x95e463c4 CFRunLoopRunSpecific + 452
18 com.apple.CoreFoundation 0x95e461f1 CFRunLoopRunInMode + 97
19 com.apple.HIToolbox 0x94ba5e04 RunCurrentEventLoopInMode + 392
20 com.apple.HIToolbox 0x94ba5bb9 ReceiveNextEventCommon + 354
21 com.apple.HIToolbox 0x94ba5a3e BlockUntilNextEventMatchingListInMode + 81
22 com.apple.AppKit 0x90bbd595 _DPSNextEvent + 847
23 com.apple.AppKit 0x90bbcdd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
24 com.apple.AppKit 0x90b7f1f3 -[NSApplication run] + 821
25 com.adobe.Acrobat.framework 0x4c39c938 RunAcrobat + 6640
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27 com.adobe.Acrobat.Pro 0x4c38ded5 main + 91
28 com.adobe.Acrobat.Pro 0x4c38de71 start + 53
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0 libSystem.B.dylib 0x99b5a382 kevent + 10
1 libSystem.B.dylib 0x99b5aa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x99b59f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x99b59cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x99b59781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x99b595c6 start_wqthread + 30
Thread 2: Dispatch queue: com.apple.root.default-priority
0 libSystem.B.dylib 0x99b61aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x99b8d9c5 nanosleep$UNIX2003 + 188
2 com.apple.Foundation 0x986625cc +[NSThread sleepForTimeInterval:] + 123
3 com.adobe.Acrobat.framework 0x4d18c8f6 AcroSecurityBailOutImpl + 10901296
4 com.apple.Foundation 0x985ffb5a -[__NSOperationInternal start] + 705
5 com.apple.Foundation 0x986f00bb ____NSOQSchedule_block_invoke_2 + 119
6 libSystem.B.dylib 0x99b67a24 _dispatch_call_block_and_release + 16
7 libSystem.B.dylib 0x99b59cf2 _dispatch_worker_thread2 + 228
8 libSystem.B.dylib 0x99b59781 _pthread_wqthread + 390
9 libSystem.B.dylib 0x99b595c6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x99b61aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x99b6175e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x99b633f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9965a21e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x99645b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x99641533 MPWaitOnQueue + 250
6 com.adobe.ACE 0x4e4c94dc ACEInitialize + 3916
7 com.adobe.ACE 0x4e4c9441 ACEInitialize + 3761
8 ...ple.CoreServices.CarbonCore 0x9962554a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x99b61259 _pthread_start + 345
10 libSystem.B.dylib 0x99b610de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x99b61aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x99b6175e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x99b633f8 pthread_cond_wait$UNIX2003 + 73
3 com.adobe.AGM 0x4e632f67 AGMInitialize + 35153
4 com.adobe.AGM 0x4e632ea6 AGMInitialize + 34960
5 com.adobe.AGM 0x4e632e44 AGMInitialize + 34862
6 com.adobe.AGM 0x4e632ae4 AGMInitialize + 33998
7 libSystem.B.dylib 0x99b61259 _pthread_start + 345
8 libSystem.B.dylib 0x99b610de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x99b5a382 kevent + 10
1 com.adobe.Acrobat.framework 0x4d79fa6b AcroSecurityBailOutImpl + 17270949
2 com.adobe.Acrobat.framework 0x4d6ff01b AcroSecurityBailOutImpl + 16612949
3 com.adobe.Acrobat.framework 0x4d6fba91 AcroSecurityBailOutImpl + 16599243
4 libSystem.B.dylib 0x99b61259 _pthread_start + 345
5 libSystem.B.dylib 0x99b610de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x99b59412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x99b599a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x99b595c6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x99c3d693 ecx: 0xbfffcadc edx: 0x99b94c5a
edi: 0xa0b8fb30 esi: 0x14edae1c ebp: 0xbfffcaf8 esp: 0xbfffcadc
ss: 0x0000001f efl: 0x00000282 eip: 0x99b94c5a cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x17775c50
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0x9883b000 - 0x98915fff com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x98916000 - 0x98a98fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
0x98a99000 - 0x98a9cfe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x98a9d000 - 0x98aa8ff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
0x98aa9000 - 0x98aaeff7 com.apple.OpenDirectory 10.6 (10.6) <0603680A-A002-D294-DE83-0D028C6BE884> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x98aaf000 - 0x98ae0ff7 libGLImage.dylib ??? (???) <D18E2E76-DBF4-6930-039A-F66CA0D120B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x98ae1000 - 0x98b1eff7 com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x98b1f000 - 0x98f70fef com.apple.RawCamera.bundle 3.7.1 (570) <AF94D180-5E0F-10DF-0CB2-FD8EDB110FA2> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x98f71000 - 0x98f72ff7 com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x98f73000 - 0x99021ff3 com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x99022000 - 0x99075ff7 com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x990a0000 - 0x990e5ff7 com.apple.ImageCaptureCore 1.1 (1.1) <F54F284F-0B81-0AFA-CE47-FF797A6E05B0> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x990e6000 - 0x99154ff7 com.apple.QuickLookUIFramework 2.3 (327.7) <7F89C0A1-310F-ACF1-AA6E-4ADFA4DC98DC> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/QuickLookUI
0x99155000 - 0x9918bfff libtidy.A.dylib ??? (???) <0FD72C68-4803-4C5B-3A63-05D7394BFD71> /usr/lib/libtidy.A.dylib
0x99276000 - 0x99276ff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x99277000 - 0x9929dffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x993e1000 - 0x99405ff7 libJPEG.dylib ??? (???) <50E17B4D-63D6-24D3-702F-6A6E912A55EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x9944a000 - 0x9944dffb com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x99583000 - 0x995c6ff7 com.apple.NavigationServices 3.5.4 (182) <8DC6FD4A-6C74-9C23-A4C3-715B44A8D28C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
0x995ff000 - 0x9991fff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x9994b000 - 0x9995ffe7 libbsm.0.dylib ??? (???) <821E415B-6C42-D359-78FF-E892792F8C52> /usr/lib/libbsm.0.dylib
0x99960000 - 0x999a7ffb com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices
0x999b0000 - 0x99a00fe7 libTIFF.dylib ??? (???) <AB182CEC-188A-F2BC-21E1-0059FD3B2598> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x99a01000 - 0x99a65ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x99a66000 - 0x99a74ff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x99a75000 - 0x99b31fff com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x99b32000 - 0x99b32ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x99b33000 - 0x99cdaff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
0x99cdb000 - 0x99d17fe7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <CEE95B62-8F1C-2013-6ED3-42EB8A1018DF> /usr/lib/libssl.0.9.8.dylib
0x99d18000 - 0x99d2aff7 com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x99d57000 - 0x99d58ff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x99d59000 - 0x99d65ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x99d66000 - 0x99d6aff7 IOSurface ??? (???) <F9E6DFC1-8DD9-7C7E-CA85-B80735586E05> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9a061000 - 0x9a06cff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9a0eb000 - 0x9a3e5fef com.apple.QuickTime 7.6.6 (1800) <D3538A45-5F4B-262A-06AB-64C1EBAC4A33> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9a3e6000 - 0x9a42afe7 com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x9a42b000 - 0x9a45bff7 com.apple.MeshKit 1.1 (49.2) <5A74D1A4-4B97-FE39-4F4D-E0B80F0ADD87> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x9a45c000 - 0x9a4a9feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x9a4aa000 - 0x9a4e5ffb libFontRegistry.dylib ??? (???) <19ED5DE0-D3AF-B229-9193-35D58FE377E5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x9a55b000 - 0x9a56bff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
0x9a56c000 - 0x9a593ff7 com.apple.quartzfilters 1.6.0 (1.6.0) <879A3B93-87A6-88FE-305D-DF1EAED04756> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework /Versions/A/QuartzFilters
0x9a594000 - 0x9a6c2fe7 com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9a6c3000 - 0x9a6d1fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x9a6d2000 - 0x9ab8dff7 com.apple.VideoToolbox 0.484.60 (484.60) <B53299EC-E30F-EC04-779D-29B7113CC14A> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x9abc4000 - 0x9abecff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <E761F29A-328B-29D9-3DF0-023F2C21E500> /usr/lib/libxslt.1.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.42f4
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
Serial ATA Device: HL-DT-ST DVDRW GS21N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8217, 0x06110000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2Try following steps:
Delete the following preferences folders:
a) ~/Library/Application Support/Adobe/Acrobat/
b) ~/Library/Caches/Acrobat/
c) ~/Library/Caches/Acrobat/
d) ~/Library/Preferences/Acrobat Distiller Prefs
e) ~/Library/Preferences/Adobe/Acrobat/
Here ~ represents your home directory.
Empty your trash, Restart the machine and then Launch the Acrobat. -
Acrobat Pro keeps crashing when loading PDFs :(
I have never had this happen before, but recently it keeps crashing whenever I load up a PDF from my browser or hard drive. On the browser, the tabs don't respond and clicks make the screen transparent and the dialog box "Not responding" pops up. This either forces the window to crash to desktop or changes the PDf to the crossed-eye icon on black background. How can I fix this? I don't want to reinstall the program, since the discs contain the entire Design suite, and that takes a long time to install.
First, you can re-install Acrobat without re-installing the entire suite--but we are not there yet. Was there some change to your system when Acrobat started crashing? Bad fonts can cause Acrobat to crash. Problem with the screen driver can also cause problems. You can try to turn off any video acceleration.
-
Acrobat 8 Keeps Crashing - PC running Vista.
When I try to combine files Acrobat gets partway through then fails. If I try enough times I eventually get it to work. I have put up with this for a while now I want to fix it. It also happens in other functions like create a PDF.
Thank you. Cheers! PhilYou can try updating to the latest version of Acrobat 8 to see if that helps or you can uninstall Acrobat 8, run the Acrobat Cleaner tool, then re-install
http://labs.adobe.com/downloads/acrobatcleaner.html -
Acrobat keeps crashing when I launch the app takes 3 tries to get it to open
acrobat keeps crashing when I launch the app takes at least 3 tries to get it to open
Try performing these steps:
Windows:
1: Update the product, repair the product from the control panel.
2: Move the cache.db file from the location C>Program files or Program files(x86)>Common files>Adobe>Adobe PCD>Cache and mvoe the cache.db file on to your desktop.
3: Close and reopen the applciation, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crasing or not.
4: If the isue still persists then you need to check for the error message in the event viewer ie Start> and type Eventviewer and check the error message under Windows Logs>Applcition>erro which indicated Acrobat.
5: Rename the OOBE folder from the location C>Program files or Program files(x86)>Common files>Adobe>OOBE to OOBE.old and download and install the Adobe applciation manager from the Adobe website and it will work.
Macintosh:
1: Update the product to the latest version.
2: Move the cache.db file from the location Macintosh HD>Library>Applciation support>Adobe >Adobe PCD>Cache and move the cache.db file on to your desktop.
3: Close and reopen the applciation, you will get a prompt to enter the serial key, enter it and check if Acrobat is still crasing or not.
4:Rename the OOBE folder from the location Macintosh HD>Library>Applciation support>Adobe >OOBE and rename it to OOBE.old download and install the Adobe applciation manager from the Adobe website and it will work.
Post on this if you are still facing the same issue.
(Apple made the user library folder hidden by default with the 10.7 release you can access the hidden or the root library by navigating Finder, choose Go > Go To Folder
In the Go To Folder dialog, type ~/Library and click Go.
If you have queries regarding Creative Cloud installation and setup, you can contact support using the below link.
http://helpx.adobe.com/contact/
1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'
2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?' -
Why Does adobe Acrobat keep crashing?
Acrobat keeps crashing when trying to print documents and the only fix that I have found so far is to uninstall and reinstall the program. Does anyone know why this keeps happening?
X Pro is the version that I am using. We have 64 bit windows as well. I updated the installation after each time I have to reinstall it but it still from time to time crashes. Then it will not allow me to reopen any PDF documents.
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Adobe Acrobat Pro DC keeps crashing with "Not Responding" message
Hi there, I just started using Adobe Acrobat Pro DC and it keeps crashing with a "not responding" message. It never used to happen with acrobat XI. Any ideas?
I'm using Windows 8.1 on an Acer with AMD A10-5700 APU 64bit OS...Hi ,
Does this happen while accessing any PDF ' or when you launch Acrobat ?
You could try repairing Acrobat and see if that helps .
Is there any error number or exit code associated with the error message ?If yes ,please share the screen shot of the same.
You could also uninstall Acrobat using the Cleaner Tool .Here is the link to download Cleaner Tool .
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Once uninstalled you could try downloading it again .If it is a subscription ,you could refer the following link .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
You could restart your machine as well and then try to launch Acrobat .
If it is a perpetual license ,you could refer to this one .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Make sure to disable all the third party software before you start installation .
Let us know how it goes .
Regards
Sukrit Dhingra
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